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    • ANZ trials IBM’s Watson in customer service watson

      Australia and New Zealand Banking Group has revealed it will be one of the first companies globally to trial using IBM’s Watson expert data retrieval platform to attempt to enhance the quality of data available to the bank’s customer service team, in a move that could eventually lead to Watson taking questions from customers themselves.

    • Perpetual dumps CIO after Fujitsu outsourcing sacked

      It appears that the outsourcing arrangement between Perpetual and Fujitsu has gone well — so well, it appears, that Perpetual no longer believes it needs its chief information officer, Jenny Levy.

    • Victoria abandons IT shared services?
      Core CenITex services to be outsourced       exit

      Dramatic internal documents leaked from CenITex this week have revealed that the Victorian State Government plans to turn the IT shared services agency into a ‘broker’, rather than a provider of services, and that the Government is considering outsourcing massive chunks of CenITex’s work.

    • Australia gets two Windows Azure datacentres ballmer-cloud

      Microsoft this morning revealed plans to offer its Windows Azure platform as a service from Australian datacentres located in Sydney and Melbourne, in the latest move by a global technology giant to offer cloud computing services from Australian facilities to meet local demand and address concerns around data sovereignty.

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    • Australia’s universities hacked on a regular basis security

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