FTTN congestion often ‘user error’, says Turnbull


news Prime Minister Malcolm Turnbull has dismissed widespread complaints from early adopters of the Government’s preferred Fibre to the Node rollout model that the technology is slower than ADSL, attributing many of the issues to end users’ home setups, including their computers and Wi-Fi routers.

Over the past month, a large number of early adopters of the NBN company’s FTTN network have sent complaints to politicians and the media about congestion issues with their FTTN service during peak periods. A number have stated that the FTTN platform — which is supposed to allow download speeds of up to 100Mbps — is providing worse service than their previous ADSL connection.

The Opposition has received at least 60 complaints in this vein.

Some of the complaints have been resolved, but at a NBN launch event in Woy Woy yesterday, journalists put some of the ongoing issues directly to Prime Minister Malcolm Turnbull. Turnbull was in the region to promote the adoption of fast broadband. He was accompanied by local MP, the Member for Robertson, Lucy Wicks.

At the event, Turnbull presented the story of a local resident, Mitch Warr, who described the FTTN experience as “absolutely fantastic” and “cruisy as”.

“The whole start from setting it up to now being connected, has just been incredible,” Warr told the media. “The whole thing’s been fantastic.”

“I’m able to now multitask with my services. Before I was sort of limited. I mean, it was useful but I wasn’t able to sort of do multi-tasking, multiple things at the same time. Now I can be at home downloading things at the same, watching movies, listening to Spotify, watching Netflix, all that sort of stuff and it all just works perfect simultaneously, it all just works well and I haven’t had any drop-outs, I haven’t had any problems and it’s just, so far it’s worked like a dream and couldn’t be happier.”

However, the media also raised the speed issues, asking Turnbull to respond to the issue.

In response, the Prime Minister said he couldn’t address issues relating to a particular customer, but that the NBN company was seeing “very high levels of customer satisfaction” — the same level of customer satisfaction as customers connected to Labor’s technically superior Fibre to the Premises model.

Warr’s account was “very typical of the high levels of customer satisfaction,” Turnbull said.

Where NBN FTTN customers were dissatisfied, Turnbull said the speeds they received were “affected by a lot of factors”, with “many of them” often being in customers’ own premises — “your wireless router of your own computers”.

Turnbull pointed out that it wasn’t just the connection between a customer’s premise and the Internet which affected their speeds, but also these internal factors.

Some of the FTTN problems in the early stage areas have already been addressed.

For example, the case reported by Delimiter of Newcastle resident Robbie Gratton — whose speeds had tanked during peak hours — has been resolved, with the issue in this situation appearing to be a lack of capacity provisioned by Gratton’s telco, Optus.

NBN chief executive Bill Morrow has previously stated in response to the issues that they were not related to Fibre to the Node as a technology. Instead, Morrow said, there were a number of other issues that could come into play, especially the amount of capacity which each retail ISP (such as Telstra or Optus) had purchased to aggregate customer connections back to their backbone networks.

Turnbull said at yesterday’s event that Australians are “confident” and “optimistic”; that they knew that the Government is “managing the big issues carefully, considering the big issues carefully, based on evidence and coming to the right decisions.”

“They know that with the NBN, a project that was left in a shocking mess by the Labor Party, there’s no doubt about that, I think everyone accepts that and many people said, “It’s such a mess, you can’t fix it.” Well we have. We’re rolling at it out at an accelerating pace and customers are getting a good experience,” Turnbull said.

On paper, Turnbull is correct — there are quite a few factors which come into play in any broadband connection, ranging from the setup of your own home network, computers and router, to the physical connection from your house to the wider network operated by your ISP as well as the amount of backhaul capacity provisioned. International links between Australia and other countries can also come into play … it matters where you are downloading data from.

However, the Prime Minister is also avoiding a bigger issue here. The truth is that retail ISPs and the NBN company are experiencing teething problems right now with respect to how they deploy, set up and supply FTTN connections. There are some systemic problems here. I suspect most of them will be worked out over the next few months, but they are there regardless.

And it’s a bit rich to push blame for these issues onto consumers. After all, if your ADSL connection was functioning correctly previously, it is the responsibility of the NBN company and retail ISPs to ensure the replacement process for FTTN goes smoothly.

To put this in technical terms … the FTTN woes we have usually been seeing are typically a WAN issue, rather than a LAN issue.

Image credit: Office of Lucy Wicks


  1. Coalition, the adults party. Blame everyone else like a child rather than even think about addressing the problem.

  2. Oh Really Malcolm, and I presume you have personally been out to these peoples homes and confirmed your diagnosis?

    A more likely rational explanation, given the people likely to notice the slowness are likely to be technical people, AND they have presented the evidence of their findings, is that the NBN is at fault!

    Maybe Malcolm is lining up his next job (at Apple), you know, “They’re holding it wrong”

    • The longer this “Revised NBN” AKA MTM goes on with its 121 POIs the worse it seems to be getting.
      When I was first connected to the NB FW @ 25/5 I was getting close to full speed. Then over the next year as more & more were added it deteriorated to the point where we had to find a better provider.
      Signed up with another & this time on the new50/20 tier & all was well at first but now 5 months down the track I’m presently getting up to 3/9 Mbps mid evening & a regular 47/18 at 2AM. (obviously user error eh Malcolm?)
      Might as well cut my monthly bill in half by switching down to 12/1 for all the benefit we get during peak times from your innovative Superfast MTM!
      But of course that will just go to confirm we don’t want or need more than 12/1 speeds for most households for the present…

  3. https://www.youtube.com/watch?v=Qtx0KtStVr0

    8:23 seconds, hard data which if intellectually honest PROVES there are baked-in contention problems with FTTN.

    Note the decline in bandwidth:

    3 – 4pm : most likely as all the kids get off school.

    5 – 7:30pm : parents ask kids to get off the internet, whole families have dinner all of which accounts for higher deltas during this period.

    7:30pm – onwards : people finish dinner get back on the internet.

    • Note that bandwidth over Wi-Fi would also decline if the neighbours were saturating the Wi-Fi 2.4GHz channels.

      However, just because there’s an excuse does not make it excusable to make that excuse when it applies to only a small number of premises. Virtually nobody in a house would experience this type of slow-down from neighbours, it would only really apply to apartments. When will Turnbull realise he’s not selling the NBN to the Australian people, we are the customers who will experience all its shortcomings (and positives)?

      I would say that most government activity affects a small proportion of people, so in the general case it would make sense for a politician to shove blame on the minority. But for the NBN, every person will see the results, and mutter MTM under their breath when it’s lousy. If NBN didn’t set Optus or Telstra up to win by ensuring that the bandwidth was flexible enough to provide great service, then that’s NBN’s fault.

      • Hello. I am the creator of that video. That connection is a wired connection, not wireless. To be completely verbose: Giga-ethernet from the machine taking the measurements –> giga-switch –> giga-modem/router (old ADSL modem) –> VDSL modem (via EWAN port) –> The Node –> The exchange –> The big, scary, Internet.

    • It proves there is something that looks very much like congestion, however, it does not prove that it’s FTTN technology or architecture causing it. As we already know there are RSPs that are under-provisioning CVC capacity. The Optus customer case referenced in this article should make this obvious.
      There have also been reports on Whirlpool of some FTTP users with similar experiences, and claims from RSPs that in those cases, NBNco had been unable to provision more interface capacity fast enough.
      A major issue with the NBN is the CVC cost model which gives RSPs more incentive to under-provision. They may be under provisioning initially, then trying to add more when congestion becomes an issue.

    • I don’t have skin in this game one way or another politically, but you are falling in to confirmation bias…

      You want the LNP/NBN/FTTN to be at fault/unsuitable ergo anything that might indicate that is automatically elevated to absolute evidence.

      But as has been proven thus far, most of the issues lie with providers not supplying ample backhaul. That is not a user fault (ie. Turnbull should stick to the truth on this rather than blame the customer), it’s an ISP fault.

      I also find the use of “widespread” in the article a bit of a stetch when the listed complaints in the article = 60. Obviously there would be more complaints directly to ISPs or people that are having issues and don’t complain, but a handful (literally in regards to the total number of connections) being presented as indicative of a big problem is farcical…

      • “Widespread” is entirely appropriate when 60 complaints have been received from the few who have so far been connected to FTTN. How many complaints were received about the FTTP product? I only recall 1 complaint about FTTP and that did turn out to be a provider issue.

        • 1 complaint? Of this particular batch of complaints perhaps. Jump on over to Whirlpool and you’ll find plenty of people on FTTP with peak time congestion issues. The bottleneck is at the PoI, where providers are not furnishing enough bandwidth for the number of connected customers. This issue is irrespective of the last-mile technology, FTTP, FTTN, dosen’t matter. If your RSP signs up more customers than their network can handle, your speeds will suffer in the evenings.

          • Agreed to a point Phil.

            Problem is, the PM is (largely) blaming us, for the current inefficiencies…

          • To this day, there has only been a single provider on FTTP providing single digit transfer rates to their customers. On FTTN, its apparently all of them.

            Yet, somehow ‘most of the issues’ are caused by the providers. All of them. On FTTN.

      • “But as has been proven thus far, most of the issues lie with providers not supplying ample backhaul”
        Actually, I have seen this said quite a bit. But has that been proven or have numerous people just claimed this?

    • I’m the creator of that video.

      I believe the issue with congestion is not a technological one. I believe it rears its head from the business model.

      The cost my ISP must cover to lease the bandwidth I can consume (62Mbps) is significantly more than I am charged.

      In other words, my ISP must pay NBN Co $1085 per month^1 for 62Mpbs throughput (called “CVC” in NBN terminology). I am not charged anywhere near that amount per month.

      This model has traditionally worked well considering Internet bandwidth is, by nature, ‘bursty’; a user’s bandwidth usage will spike while downloading some content (like a webpage, or email), then go idle while the user consumes the content they downloaded. Sharing bandwidth in this way is, I daresay, how you’ve always been connected to the Internet so far in your life.

      I believe the problem is that Internet usage is changing in modernity. People stream more content than ever before. Netflix content streaming down in 4k resolution is not ‘bursty’ as much as constant. Herein lies the problem. In the evening, if all users in my immediate area started streaming, there simply is not enough bandwidth (or “CVC”) to go around.

      …Unless we’re all prepared to pay $17.50 per Mbps per month^2 + some amount of profit for the ISPs.

      I am not qualified to talk about whether the current business model is good/bad or somewhere in between. I know very little of money and business.

      Thanks for sharing the video :)

      ^1: $17.50*62. The $17.50 comes from reference ^2.
      ^2: (search for CVC) http://www.nbnco.com.au/content/dam/nbnco2/documents/sfaa-wba2-product-catalogue-price-list_20150201.pdf

  4. This reminds me of the old joke about the outgoing Prime Minister leaving 3 envelopes to help out the incoming PM whenever he has a problem he’s struggling to solve. The first envelope says blame the opposition, the second says blame the media (users in this case) and the 3rd says fill out 3 new envelopes.

    Looks like Malcolm only has one envelope left to open :)

  5. Where NBN FTTN customers were dissatisfied, Turnbull said the speeds they received were “affected by a lot of factors”, with “many of them” often being in customers’ own premises — “your wireless router of your own computers”.


    Wow… just wow… How do you get from “there’s alot of factors” to “its all the end users fault”?

    What a load of bullshit.

    I can literally name end-to-end every factor in my own network considering i set up and manage it personally.

    There is no problems with wireless because im using 5Ghz bands. However even if there was it’s a simple matter to connect with a cat6 cable to my gigabit switch.

    Every IP is configured statically for all 14 devices that use the network using my own networking schema because i wanted to disable overhead (DHCP) and use port forwarding where possible (in preparation for my own media server).

    There is no extended TTL times, barely any packets dropped (on wireless), and nothing to indicate my LAN is under-performing in any way.

    I’m on ADSL 2+ yet what Turnbulls said means by equivocation is even if i was on VDSL because i can only get (x Mbps) the automatic assertion he would make is it’s somehow my fault?

    Despite nothing being wrong with my LAN (transfer speeds usually around 100Mbps) and everything beyond the network termination point (NTP) being the governments responsibility?

    It’s like Telstra’s CSG all over again.

  6. blame it on the shitty wifi of course. has someone done ping tests cabled in ? Wifi is noisy and completely shit and drops packets. So it is involved to but not the problem. copper is and their stop gap measures.

    • No Gordon, it’s “OUR” fault… didn’t you hear correctly?

      Well it’s YOUR fault (if you have FRAUDBAND)…

      So it’s not my fault because I don’t have FRAUDBAND as yet, so I’m not guilty according to Prime Adult… although I WOULD have had FttP…

      Go figure about faster for all, eh?

      • Yes Rizz it’s the user fault for causing the congestion atm because they want to use it at the same time. They need to origanise with there neighbours internet times so they don’t interfere with each other.

      • You do realise CVC congestion has nothing to do with FTTN right?

        From following various stories of low speeds, the ISP underprovisioning CVC to that POI almost always seems to be the issue. This would affect FTTP customers just as much as FTTN customers. It’s coming up so much more in relation to FTTN because FTTN tends to mean large numbers of premises coming online in an area at the same time, far more than ISPs are used to. Also people are kind of looking for problems to be honest.

        • I assume it’s more to do with uncertainty from ISPs.

          By now major ISPs would have a view on adoption rates in FTTP areas and CVC capacity needed to support that. FTTN is a ‘new’ technology (with less than a good write-up), so they won’t know if turn-up rates will be similar.

          Taking that into account I would be surprised in a number of ISPs were initially fairly conservative with their CVC purchases.

          • All good points indeed Michael…

            But the gist of the article is, the PM, who is supposed to be the most tech literate of all government members and should know all of this, seeing MTM limp from disaster to disaster, is now even (largely) blaming us/Aussie end users, to try to take the heat from NBN/MTM…

            Well those of us who have FttN are being blamed… which I don’t… but I would have had FttP by now…

            So much for faster to all, to digress somewhat.

    • IMO this is exactly it. So many POIs and sporadically increasing subscribers that it’s hard for RSPs to manage their CVC in each one – plus the high charges means high contention ratios.
      Happy to be corrected but I’m under the impression this is decision handed by the ACCC under Labor.

      Here I’m seeing weekend congestion such that a speedtest shows available download bandwidth about 10% lower than upload bandwidth (which is unaffected). Very usable, but certainly not what we’re paying for.

  7. And Turnbull trots out his most impressive Chewbacca Defence ever. Blame users, hahaha that’s GOLD! Tell me, Prime Minister Malcolm ‘Political Vandal’ Turnbull, if a user provides speed test results from a local server, with comparisons at different times demonstrating that peak time performance is significantly impacted, and maybe even pre-NBN results nthat show no such issues on their previous ADSL2+, how is that the user’s fault or that of their equipment? Oh, you think they’re using multiple machines to hammer their connection at the same time, that they’re deliberately gaming their results to make the NBN look bad?

    Making a statement like this demonstrates Malcolm’s utter contempt for anyone who doesn’t automatically agree with him – his statement that ‘everyone’ accepts that Labor left the NBN in a ‘shocking mess’ isn’t just disingenuous, it flies in the face of available evidence. Like the largest number of signatures on a petition ever presented to Parliament begging him to leave the NBN the hell alone. Hell, just the fact that Delimiter and Whirlpool exist and there are hundreds of angry readers shows that it can’t be ‘everyone’, because that necessarily requires 100% of Australians. But he didn’t say ‘most’, he didn’t say ‘my seat-of-the-pants feelpinion’. He made an absolute statement, only slightly qualified by ‘I think’.

    Well I think it is pretty obvious, Prime Minister, that if that’s what you think, then what you think is so utterly divorced from reality that your thoughts are of no value. They’re not worth the brainpower it takes you to come up with them, let alone the energy required for you to pollute the world with their utterance. You talk about facts and evidence and being trusted to make the right decisions based on those facts, yet you comprehensively ignore or dismiss evidence and facts that don’t correspond with your particular position. You are the nemesis of facts, the avoider of evidence, an intellectually dishonest, corrupt, dishonest, unethical and morally repugnant human being. And that’s not even an insult – it’s a factual description based on available evidence.

  8. “Many” They made claims they were investigation the problems. How about posting statistics on the causes. Also supplying the various causes could help people avoid these issues.

    Remember folks, the number one cause of issues with the NBN is voting for the Coalition.

    • “Remember folks, the number one cause of issues with the NBN is voting for the Coalition.”

      In a way Turnbull was correct about it being the end users fault, they voted the LNP in at the last election.

  9. Don’t you get it? There are “very high levels of customer satisfaction” among those who are getting good FTTN service. It doesn’t matter that 50% or getting low to moderate service quality, we can simply observe that the top 5% of respondents are happy, so that’s definitely “very high levels of customer satisfaction”.

  10. Sorry but for this outright destruction of nation building infrastructure for ideology and his entire lack of accepting adult responsibility for it, blaming Users, Malcolm can go get fucked.

    I never said that about Abbott. This is your new low benchmark Malcolm.

  11. Turnbull spent a lot of time in opposition going on about Labors FTTP policy being bad because it would require householders to get their houses rewired to make it work properly.
    He has now effectively come out and said to get his FTTN abomination working, householders will need to get someone who knows what they are doing to configure it up, and/or replace equipment and wiring in the house to get it going properly.
    I have no words……….

  12. This guy apparently invented the internet – this kind of comment really shows how clueless he is.

    • nah, he just bought into an existing SUCCESSFUL business with some of his “old money”. You can bet your bottom dollar he wouldn’t be buying into the NBN with his own money.

  13. One thing not addressed here: FTTP customers are experiencing the issues also. Its not about MTM. its about NBN

    • Most customers using FTTP don’t have any problems at all. The only complaints I hear are from Telstra customers, who blame the NBN for the problems, even though only Telstra customers are affected.

  14. Simple logic disproves things.

    Have moved from ADSL to *product*
    Is connection now worse – Yes?
    Have you changed anything other than *product* – No?

    Problem is most likely *NOT* something the user can be blamed for, it’s either the something they were supplied with or something running outside of their control.

    Malcolm Turnbull is full of crap

    • Dear Malcolm, we the taxpayer are SO PROUD of you. $56b of our money, to give us a worse internet that we has before you spent a cent. We are especially proud that you have doubled the cost, reduced the bandwidth, and blown out the time frames to complete.

      Malcolm, you are our hero, let me say I will be one of your fiercest supporters at the next election.


  15. This month’s issue of The Monthly magazine asks on its front cover, “Will the real Malcolm Turnbull please stand up?”
    I don’t think the real Malcolm Turnbull can stand up because the real Malcolm Turnbull does not have a backbone.

  16. Do they mention if this Warr character is a badge LNP member for one? also second what plan is he on and what speeds as a result overall is he getting.

    All well and good to say its better than his ADSL but if he was getting 1Mbps on that anything would make him happy!

    how close does this individual get to saturating his connection etc (imagine avg family then etc).

    • Wouldn’t surprise me if this guy is the same LNP stooge that “had a FoD” drop…but when the truth started rearing it’s ugly head he disappeared…

  17. That’s the Coalition way. Just blame every problem on everyone else but themselves.

  18. RSP’s should be made to publish their CVC Ratio’s on their website.
    You type in your address, it checks your POI, and then displays the paid for CVC vs Total Speeds of all customers on that POI:

    CVC/Total Speeds

    While this will obviously change RSP’s should be STRONGLY advised to include guarantee’s in their Plans CIS to state a min ratio of x:1.
    ACCC should also put in place rules on the allowable min ratio (ie: nothing less than 0.75:1).

    Of course this all hinges on the cost of CVC/AVC and the number of POI.

    Its time that when we pay for a service we get what we pay for (ignoring FTTN issues with distance/quality of copper/etc as that’s another discussion).

    • Some form of mandatory performance reporting from ISPs would be good. That would help justify prices (as an aside – I’m on a Telstra FTTN plan, paying more than others but am getting very good performance).

      Two drawbacks with CVC reporting though – first is that CVC bandwidth is not cheap. As an example a 1G CVC is $17,500 per month with NNI & Facilities access charges going on top of that. In order to recoup cost you will find contention ratios are much higher than anticipated.

      Second is CVC only tells part of the overall story. After CVC you have backhaul from the POI, distribution connections inside the ISP & transit bandwidth to the internet. Unless all of these are dimensioned in a similar fashion, you will find contention occurring elsewhere.

      A better solution is some form of hardware / software probe that periodically runs a check & posts results. Once enough results are recorded, the overall picture would be interesting.

  19. Well. I’m impressed. Traditionally over the last few years the LNP would blame Labor. I see blaming the electorate as proof they can adapt.

    • Of course its our fault. We can’t just pay for a 100Mb/s service and expect to get 100Mb/s!

      • Actually you are paying for a service which connects to it’s next upstream point at 100Mb/s. Getting the service to actually run at 100Mb/s is only partially to do with nbn & mainly to do with the ISP you have chosen.

        If your ISP does not buy enough CVC capacity or backhaul from the nbn POI, the service you get will run at a lot less than 100Mb/s. MTM has nothing to do with either of these factors.

  20. The real question is this:

    Often, the cause is found to be underprovisioned CVC from the NBN POI – so why, when the same ISP provisions everything else in their network well, are they skimping so badly on CVC?

    To just say “CVC is expensive” is short-sighted. International bandwidth is “expensive.” Cisco/Juniper 100GbE routers are expensive, and so are many other goods and services ISPs require. Why not provision and price NBN services as appropriate for a quality service?

  21. Blaming this on a ‘user issue’ is a poor choice (akin to shooting yourself in the foot).

    Arguably early adopters of FTTN will have a reasonably new modem (assuming they take the ISP supplied one) and a degree of technical skill (generalization for early adopters). While I’m not saying there won’t be user issues, in my mind the chance of this happening is a good deal less at this point (happy to be proven wrong)

  22. Oh come on Renai, you’re really grasping for a point of argument now.

    “However, the Prime Minister is also avoiding a bigger issue here. The truth is that retail ISPs and the NBN company are experiencing teething problems right now with respect to how they deploy, set up and supply FTTN connections. There are some systemic problems here. I suspect most of them will be worked out over the next few months, but they are there regardless.”

    That’s **not a fault of the NBN**. It’s the RSPs not ordering sufficient CVC capacity, nothing more. Stop trying to invent a problem to blame on the copper NBN.

    “And it’s a bit rich to push blame for these issues onto consumers. After all, if your ADSL connection was functioning correctly previously, it is the responsibility of the NBN company and retail ISPs to ensure the replacement process for FTTN goes smoothly.”

    The copper NBN works perfectly well, as has been proven by the fact that the connections work fine when the RSP buys enough capacity!

    • Define ‘works perfectly well’. If you mean, a signal can be passed over it, then sure. If you mean it works perfectly well to support current and next generation applications, then you’re badly mistaken. If you’re saying it works perfectly well supporting 100mbps at more than about 200m from a node, then you’re mistaken. If you’re saying it works perfectly well to provide sufficient upload capacity to enable customers to use cloud services such as cloud storage and backup or high definition video conferencing, then you’re badly mistaken.

    • Is not purchasing CVC etc the place of the RSP? Are they not buying from NBN? Would not a lack of CVC suggest that RSP’s and NBN are experiencing teething problems, because they don’t have a baseline of usage etc?
      Either the RSP’s are ignoring NBN’s advice and under provisioning, or NBN is giving bad or no advise as to how much to provision.
      I would guess that if NBN want to look good, they should be strongly suggesting the right amount of CVC to the RSP.
      Sounds like classic teething problems to me. The sort of thing that will be “worked out over the next few months….”

      And frankly it is a bit rich to blame it on the users, especially when the FTTP users managed to get along with less issues anecdotally.

      I think you perhaps are looking for evidence of bias where there isn’t any.

      • To be fair ISPs run and manage their own networks today. They should be the ones designing and dimensioning their networks. If anyone should know their customers well it’s the provider themselves.

        • Sure, but that doesn’t mean they do it well. An organisation like NBN should have an inherent desire for these things to work well, and as such should be pushing back on their RSP’s who are under provisioning.

      • Companies like Telstra and Optus would know well what sort of usage/bandwidth they need. Their HFC networks with similar download speeds have been in operation for many years. Optus obviously couldn’t care less about congestion, going on THEIR over commitment of existing nodes, and under provisioning of international bandwidth.

        • Sure, but if NBN wanted they could very easily make it known who is and who isn’t provisioning enough CVC to manage.

          Watch how quickly Optus et al change their ways if it becomes public knowledge that they are under provisioning on purpose.

          • That should be easy to do, and actually should be mandated by the government.
            Imagine if a customer could go to the NBN website and see something like:

            CVC bandwidth per customer, allocated by ISP

            Telstra 10Mb/s
            iinet 8MB/s
            TPG 5Mbp/s
            dodo 1Mb/s
            Optus 300bits per second

          • That’s a bit simplistic, it would need to be shown across speed tiers to show a more accurate picture. eg

            12/1 = avg CVC 15 mbps per Customer
            25/5 = avg CVC 15 mbps per Customer
            50/20 = avg CVC 15 mbps per Customer
            100/40 = avg CVC 15 mbps per Customer

            12/1 = avg CVC 5 mbps per Customer
            25/5 = avg CVC 5 mbps per Customer
            50/20 = avg CVC 5 mbps per Customer
            100/40 = avg CVC 5 mbps per Customer

            and it would need to be Per POI to be meaningful too.

  23. Prime Minister Malcolm Turnbull has dismissed widespread complaints from early adopters of the Government’s preferred Fibre to the Node rollout model that the technology is slower than ADSL, attributing many of the issues to end users’ home setups, including their computers and Wi-Fi routers.

    Wasn’t that the standard line from OzEmail tech support? Who said Malcolm didn’t learn from his time at being a telco giant that invented the internet!

  24. Well obviously it’s all user error as it’s the users that voted this bunch of morons in in the first place.

    Well spotted Tinman_au, people need to check Turnbull’s role in Ozemail to see what a dud he truly is in communications.

  25. The FTTN is limited to 12Mbit/s for the 1st 18months so it doesn’t degrade existing ADSL services, at the end of the 18months you will then have to pay depending what speed you want and the line can deliver. The rates are similar to the FTTH rates. A bit unfortunate that the FTTN running at 12Mbit will be just rolling out as an election is called.

    • No Paul it’s not limited. During the transistion NBN guarantee a pir of 12Mbps for 1 sec in a day. So you can order the 100mbps as long as your hitting that 12Mbps your connection is fine. After the transistion it will be just 25Mbps pir doesn’t mater what speed you pay for.

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  27. @Renai

    Here’s the smoking Gun regarding Node Contention being squarley NBN Co’s fault. This document actually confirms the info I have been told by multiple sources in NBN Co that the Nodes are connected by only 1/1 GE atm (the AAS is 10 GE) – see page 30.


    The AAS at the FAN is using 10 GE links but the Nodes connect into it at 1 GE:

    Currently, 4 x Point to Point fibres will be provided for each DSLAM.

    Out of the 4 x Point to Point fibres, the equipment requires 2 x Uplink Fibres which are connected through to the Aggregation switch in the NBN Co Network. The additional 2 x Point to Point fibres are spares, to allow flexibility for future growth or migration activities.

    2.4.4 Access Aggregation Switch (AAS)
    The introduction of DSLAMs with lower customer density and higher node volumes created the need for an additional layer of aggregation for combining multiple 1GE access interfaces from the DSLAMs into 10Gbps interfaces preferred by the core (Transit and Aggregation) networks. This is provided by an Access Aggregation Switch (AAS).

    The AAS solution is positioned in the FAN, which can be physically located in a FAN site or a POI site.

    From the diagram above, the AAS is used to aggregate multiple 1GE uplinks from access nodes to 10GE links, connecting to the Ethernet Aggregation Switch or Ethernet Connectivity Switch of the Aggregation Domain.

    AAS will connect to DSLAMs via N x 1GE (N ≤ 4) connections and will be dual-homed to EAS/ECS pair, each via N x 10GE connections. The backhaul connection from FAN to POI can be either direct fibre or DWDM and direct fibre.

    • Oh and to give ppl some idea of how easy it is to saturate a 1 Gbps link, it only takes 20 premises @ 50 Mbps (or 40 @ 25 mbps) hammering their internet link on a 192 port node to bring 1 Gbps back haul to saturation!

      • In “the old days” that would have been OK (burst periods), but with things like Netflix, you can expect some pretty solid downloads going on.

        • Yep, typical piss poor planning from the liberals.

          To to it off, under provisioning the nodes this badly means it’s impossible to offer business grade services from nodes further damaging nbn’s revenue raising abilities.

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