Exetel launches $55 terabyte ADSL plan


news National broadband provider Exetel has launched a terabyte ADSL broadband plan including a PSTN landline service for a total of $55 per month, in what is initially a limited “Anzac Special” offer lasting to the end of April.

In a post on his blog, the company’s chief executive Steve Waddington said the company’s current ‘Fair Use’ plans, which technically feature a quota limited only by the average of what customers download, had proved “pretty popular” since the company launched them at the same $55 price point in late March, although sales had not been as high as he thought. Waddington himself uses the plan for his home connection.

However, the executive noted, he could understand why “some people might be reluctant to buy a Fair Use plan”, because of the somewhat nebulous definition of ‘Fair Use’. In the fine print associated with the plans, Exetel notes that it regularly monitors average usage statistics of its users. “… if you are deemed by Exetel to be exceeding the average, Exetel will request that you reduce your usage,” Exetel’s terms state. “Persistent breaches of our Fair Residential Fair Use Policy may result in Exetel terminating your service.” Exetel has not extended the unlimited plans to its National Broadband Network pricing.

That average number, Waddington wrote, was “quite low, less than 100GB overall, and that is just not an appealing number, where legitimate use nowadays can see in three or four times that downloaded in a month”.

Consequently, he added, Exetel had launched an “Anzac Special” ADSL broadband plan with a bundled PSTN telephone line (the plan is broken up into a $35 charge for the broadband plan and a $20 line rental charge) with a dedicated terabyte of download quota for a total of $55 per month, the same cost as its fair use plans, “for people who want certainty in quota rather than certainty in excess usage charges”.

“The plan should be on the web site later today, and we will see how it runs to the end of April and decide if we want to extend it into May,” Waddington wrote on Tuesday.

The plan is dramatically cheaper than similar terabyte plans offered by rival providers. iiNet, for example, which launched the first terabyte plan in Australia several years ago, offers a terabyte plan with a bundled telephone line for a total of $129.90 per month, Internode offers a 1.2TB plan with a phone line for $119.95, and Primus offers a 1.1TB plan for $109.95.
Rival broadband provider TPG does, however, offer a $69.95 plan with a telephone line and unlimited downloads, and Dodo offers an “unlimited” downloads plan with no telephone bundling required for $39.90.

Exetel has had a long-term on-again, off-again relationship with unlimited and high quota plans dating back most of a decade. In the earliest years of this decade, for example, before the onset of ADSL2+ speeds up to 24Mbps, Exetel offered a number of unlimited plans at various speeds. However, at one point it cut them, before reinstating them in December 2004. This was a pattern which the company would repeat over the years, with the most recent flirtation with the unlimited idea occurring in November last year, when then-Exetel CEO John Linton mooted the idea of bringing the plans back.

Following Linton’s untimely passing earlier this year, his business partner Steve Waddington has taken over the business. In March on his company blog, Waddington noted that Exetel had had “a sudden brain storm” with respect to Unlimited plans — which spurred the launch of the company’s initial ‘fair use’ plans.

I don’t expect these terabyte plans from Exetel to last long, so if you’re willing to put up with Exetel’s fickle nature, which often sees the company launch new broadband plans, only to retract them in a few months, then jump on board — you’re going to get better value for a terabyte plan from the ISP than you will from any of its other rivals at the moment, although of course you can also go for an unlimited plan for a similar or even cheaper charge from Dodo. I’m never quite clear on just how ‘unlimited’ such plans truly are, however; in Australia’s broadband industry, ‘unlimited’ often isn’t quite what people say it is ;) I like the fact that Exetel is guaranteeing a terabyte quota as a set amount. It sort of implies you are going to get the same quality on that plan as on any other broadband plan, while with unlimited a lot of people suspect that shaping and other limiting factors are going on behind the scenes.

Image credit: Mike Gieson, royalty free


  1. Grrr.. this offer is only available via Optus DSLAM’s! A fact not stated anywhere in Exetel’s page or fine print.

  2. I’m seriously annoyed at Exetels new offerings. Mostly because I signed up with TPG at new house a week ago as they were the best at the time, despite being a massive fan of Exetels service (best website features/accessability to date as well as very decent customer support) and the fact these plans end up being cheaper for a new connection.

    Oh well, guess I’ll switch over in 6 months (although will hopefully have NBN by then)…

  3. Uh… Unless Exetel has DRASTICALLY changed their behaviour towards customers, they do not give out warnings for overusing your connection – they just ask (tell) you to find another ISP when your contract is up.

  4. I was on an Exetel unlimited plan. It lasted for 5 days & then they cut it. Read all the old whirlpool posts on how they operate. They did that garbage for the 7 years I was with them. The ‘Fair Use’ policy is absurd, it was always up to their interpretation.

    Been on unlimited plan with TPG for a year & its everything its made out to be.

  5. Ahh good ol flip flop Exetel and yet people still sign up to them to get stuffed around…

  6. Good ol’ exetel “fair use”.

    They terminated our service without any warning because we apparently overused our connection. Even though we didn’t once go over our limit which we paid for. This was a couple of years back, dozens of others copped it too because we were all members of the whirlpool forums.

  7. Exetel “fine Print” has a lot of uncertainty in it. Fair Use is one,
    If you become a Member and you latter want to change your plan there’s a different price structor for members.
    FAQs are not part of the TOS – You sign/agree to the TOS not the FAQs.
    Exetel are the same ‘smart arses’ as they have always been. They ask yo to move onto another ISP if they don’t like you. <- yeah 'like"
    Speaking of Like – Nope I don't Like Exetel and cant wait to jump to TPG or DODO. Now that's saying something right there!

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