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Posts Tagged ‘forum’
News, Telecommunications - Friday, January 20, 2012 12:57 - 1 Comment
Optus launches customer forum
news Giant national telco Optus has followed rivals Telstra and Vodafone and launched its own dedicated online customer support forum, supported by members of its successful social media team.
Over the past year, both Telstra and Vodafone have launched similar forums to address customer issues and foster discussion amongst users of their products and services. The forums have attracted tens of thousands of posts from interested customers. And, like Optus, the other telcos have set up dedicated customer service staff using social networks such as Twitter to interact directly with customers and solve problems.
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