Enjoy the freedom to innovate and grow your business
[ad] With Microsoft Azure you have hybrid cloud flexibility, allowing your platform to span your cloud and on premise data centre. Learn more at microsoftcloud.com.
IT Admin: No Time to Save Time?
[ad] Do you spend too much time patching machines or cleaning up after virus attacks? With automation controlled from a central IT management console accessible anytime, anywhere – you can save time for bigger tasks. Try simple IT management from GFI Cloud and start saving time today!
Free Forrester analysis of CRM solutions
[ad] In this 25 page report, independent analyst house Forrester evaluates 18 significant products in the customer relationship management space from a broad range of vendors, detailing its findings on how CRM suites measure up and plotting where they stand in relation to each other. Download it for free now.
Great articles on other sites
- Susan Sly quits AEMO
- David Gee departs Credit Union Australia
- Former Jetstar CIO picks up new gig
- Bitcoin goes retail with Westfield ATM
- Turnbull too quick to abandon faster, smarter broadband service
- NBN hypocrisy confirms contempt for process
- Turnbull walks away from NBN high ground claims
- Costs must be fixed first in piracy solution: Comms Alliance
- NAB deploys Chaos Monkey to kill servers 24/7
- History won't judge Turnbull's governance-free NBN kindly
Reader giveaway: Google Nexus 5
We’re big fans of Google’s Nexus line-up in general at Delimiter towers. Nexus 4, Nexus 7, Nexus 10 … we love pretty much anything Nexus. Because of this we've kicked off a new competition to give away one of Google’s new Nexus 5 smartphones to a lucky reader. Click here to enter.
Featured, News - Written by Renai LeMay on Monday, August 8, 2011 12:15 - 20 Comments
Rotten Apple: Prod Commission targets tech tax
Australia’s Productivity Commission has sharply criticised international manufacturers for marking up their prices for the Australian market in the draft of its landmark report into the retail sector, particularly singling out iconic technology giant Apple in its examination of how so-called “regional price discrimination” affects local consumers.
In its report released last week, the Commission said it was aware of the “longstanding practice” by which some international product suppliers set regional prices which effectively treated consumers in one region as “willing, or able, to tolerate significantly higher prices than those in other countries”. The comments were first reported by ZDNet.com.au.
Some suppliers, the Commisison said, had attempted to defend such price hikes by attributing them to the cost of supplying “a remote and relatively small market like Australia”.
However, it added, “these arguments in most cases are not persuasive, especially in the case of downloaded music, software and videos, for example, where the costs of delivery to the customer are practically zero and uniform around the world”.
The Commission particularly singled out Apple in its analysis, noting that price differences on the cost of applications, video and music downloaded from the company’s iTunes music store was “a common example raised as reflecting international price discrimination against Australian consumers”.
“For Apple, strong brand loyalty from consumers which drives higher demand for their products and a lack of competitive rivals in Australia has helped sustain the price discrimination,” the Commission noted, recognising that consumers were finding workarounds such as other music and video streaming sites, or using fake American billing addresses to buy content from Apple’s US store.
The news comes as debate over Apple’s prices has recently been raised in the Federal Parliament by Labor MP Ed Husic, who criticised Cupertino and other technology companies in late March for hiking prices in Australia. At the time, Husic noted he would write to the managing director of Apple Australia seeking answers on the matter, although it is unclear as to whether Apple has yet responded.
Since that time, however, Apple has taken several steps to bring more uniform pricing to Australians; with some App Store prices becoming very similar across jurisdictions after an update in July.
In addition, although prices on Apple’s new Mac line-up released in late July still displayed some price differences between the US and Australia, a number of commentators flagged the markup as being less proportionally than in the past.
Apple wasn’t the only technology vendor to be singled out in the Productivity Commission’s report.
The agency gave a number of examples, for instance, where products manufactured by companies like Canon, Sony (including games for the PlayStation console) and more were seen to cost more when bought in Australia. Typically the products could be bought for less through online retailers than through shopfront retailers, although the cost was also usually higher when bought from Australian online retailers than when bought from international players.
In one example, the L.A. Noire video game cost as little as AU$48.98 when purchased from one international retailer, but as much as $104.99 in Australia — despite the fact that the game was actually developed in Australia.
“It is widely and frustratingly understood by adult gamers in Australia; we are grossly discriminated against when it comes to retail prices on video games (as well as other retail products),” wrote one video gamer in the Productivity Commission’s report.
“My personal level of frustration grew even further as the Australian dollar reached parity with the United States dollar and prices here only climbed. Still we are being told to pay more than double in retail stores.”
Retail giant Harvey Norman also came under attack, with the Productivity Commission quoting an article which stated the same LG refrigerator had cost AU$2,500 at a Harvey Norman store — but under US$1,500 through Amazon to consumers in the US.
Compared with some other technology suppliers, Apple’s markups are not as steep as they could be, however. For example, PC manufacturer Lenovo was forced to mount a spirited defence of its Australian pricing in mid May this year, despite launching its flagship new ThinkPad X1 laptop in Sydney for $560 more than the same hardware will cost in the US.
Microsoft also regularly marks up prices for the Australian market, but perhaps the worst known culprit is Adobe.
In Australia, Adobe launched its Creative Suite 5 Master Collection in April 2010 for AU$4,344 for the full edition, and AU$1,503 for the upgrade edition. In the US, the same software cost US$2,599 (at that time, AU$2,816.45) for the full edition — more than AU$1,500 less. The upgrade edition cost US$899 (at that time, AU$974.22) — more than AU$500 less.
Shades of grey
However, the picture may not be as black and white as it appeared.
The Productivity Commission’s report also noted that Australian retailers suffered higher costs than some of their international peers — such as higher wages, higher rent and more. Some of the price rises may also be taking place at the distributor layer rather than the retailer layer — with retailers being forced in some cases to pass the costs on to the consumer.
In April last year, after it released its CS5 Suite, Adobe raised the cost of doing business in Australia as a key factor in how it set its prices.
In late April this year, after the video game Portal suffered price hikes for the Australian market, Ron Curry, the chief executive of the Interactive Games & Entertainment Association, which represents a number of large and small games manufacturers locally, raised other issues to help explain local prices, such as the cost of shipping boxed copies of video games to remote retail outlets across Australia.
With large amounts of mandatory annual leave allocations, public holidays (such as the Easter long weekend just passed), superannuation, high levels of taxation, occupational health and safety insurance and more — local regulations also ensured it was “very expensive” to run a company locally, according to Curry.
Lastly, Curry pointed out that much of the time, wholesale prices were set in the US and the UK and then imposed on Australia. If the value of the Australian dollar appreciated, Curry said, international distributors may up their price as well, to maintain their own margin on sales — with Australian retailers being caught in the middle.
“Some Australian retailer submissions highlighted the wholesaler or distributor prices which put pressure on their cost of goods, and as a result, their sales prices to consumers,” the Productivity Commission noted in its report.
The Commission is taking written submissions to help shape its final retail report until the 2nd of September. The draft report is available online in full.
Enterprise IT, News - Apr 17, 2014 16:39 - 0 Comments
More In Enterprise IT
- WA Health told: Hire a goddamn CIO already
- Former whole of Qld Govt CIO Grant resigns
- Hills dumped $18m ERP/CRM rollout for Salesforce.com
- Dropbox opens Sydney office
- Heartbleed, internal outages: CBA’s horror 24 hours
News, Telecommunications - Apr 17, 2014 11:01 - 147 Comments
More In Telecommunications
- CBN FTTN test shows speeds of 105Mbps
- “Labor mindset”: Turnbull denies cost/benefit hypocrisy
- One.Tel saga finally concluded
- NBN Co’s Telstra bill may be $98 billion
- NBN Co to kill TPG rollout while Minister dithers
More In Industry
- Hackett takes 40 percent UltraServe stake
- Tesla Model S may come to Australia shortly
- Equinix expands third Sydney datacentre
- Atlassian sells US$150m stock to US funds
- NSW Govt directly regulates taxi mobile apps
Digital Rights, News - Apr 17, 2014 12:41 - 15 Comments
More In Digital Rights
- NAB’s Bitcoin ban a symptom of the digital currency threat
- Europe says no to data retention, so why is it an option in Australia?
- House Foxtel: Unbowed, Unbent and Unreasonable
- Once again, Australia sets new Game of Thrones piracy record
- Website blocks, court orders, three strikes: Rights holders want it all