• Great articles on other sites
  • RSS Great articles on other sites

  • Enterprise IT, News - Written by on Wednesday, March 14, 2012 10:09 - 9 Comments

    Executives carry more tech devices than ever

    news Corporate executives are increasingly carrying around multiple devices at work, new research from the University of Sydney has revealed.

    Most executives carried two smartphones, as well as a tablet and possibly a laptop with them every day, showed research jointly carried out by Dr Kristine Dery, a senior lecturer at the University of Sydney Business School, and Judith MacCormick of the Australian Graduate School of Management.

    The results of the survey is quite divergent from a view held by some in the technology community that executives would carry just one integrated technological device for work as well as for personal uses. While the new trend raises challenges and security issues for the CIOs and IT departments, for the executives a main benefit of multiple devices is that it helps create much desired boundaries between work and private life. The researchers also pointed out the possibility of a future work environment where all technology could be privately owned.

    Dery and MacCormick interviewed global banking executives in 2006 and again in 2011/12 and revealed a surprising increase in the prevalence of carrying ‘technology toolkits’. This practice contradicts movements encountered by the researchers in 2006 that indicated that executives would carry one integrated device for all work and personal communications. All surveyed executives now carried two smartphones, with most carrying other devices as well.

    “While all of the executives we interviewed had been issued with a company smartphone, the security firewalls meant that the technology had significantly reduced capabilities,” said Dr Dery. “So to expand both work and non-work functions, such as access to social media, executives were also carrying their personal smartphone.”

    This, in turn, had unexpected outcomes for both employees and CIOs. “Most executives chose to carry their personal devices to enhance mobile connectivity, but in doing so they also discovered an interesting side effect: the technology itself is helping to create those much sought-after boundaries between work and non-work activities,” said Dr Dery. “This means that the inconvenience of having to hold two smartphones is, in many instances, offset by the ability to create some degree of separation between work and home life.”

    However, for the organisation’s CIO and IT department, mobile technology proliferation poses new challenges. According to Dery, identifying and managing security issues arising out of the large array of private technologies are now a major concern for IT departments that also have to manage traditional IT issues around standardisation and connectivity. IT departments, which in the past preferred all company technology to be standard, must now adapt to the large number of private devices.

    “This trend also brings about the possibility that there will one day be a work environment in which all technology is privately owned. It is now easy to imagine a future where business professionals supply their own tools of trade, and IT departments will have to change their focus and skills accordingly,” added Dr Dery.

    The trend can be seen in the Federal Government, where many politicians and public servants are known to carry both an iPhone for their personal use, as well as a government-issued BlackBerry for access to secure documents. In addition, iPad use within the Federal Government is rapidly increasing.

    You really have to wonder how long this trend will continue. I mean, I think it is very likely that many executives will be carrying around both an iPad and some form of smartphone for the foreseeable future. However, with the capabilities of modern smartphones increasing rapidly, is it likely that Australians will continue to carry around two smartphones, one for work, and one for home? This seems like a problem which could easily be solved through having different identity profiles on the same smartphone. That is, it’s a software problem — not a hardware problem.

    Image credit: Apple. Opinion/analysis by Renai LeMay

    submit to reddit


    You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

    1. Mfield
      Posted 14/03/2012 at 10:50 am | Permalink | Reply

      Hi Renia,

      Totally share the same sentiments!

      Me being far from executive level, I carry my personal (Android) and work (iPhone) around with me majority of the time and sometimes my work intended iPad. It would definitely be a godsend to carry one smart phone for all purposes (dual SIM coupled with profile switching software).


      • Mfield
        Posted 14/03/2012 at 10:52 am | Permalink | Reply

        Whoops! My apologies Vijith

        I thought Renai* wrote the article ;)

    2. Gerard Mollard
      Posted 14/03/2012 at 11:34 am | Permalink | Reply

      These solutions exists or are very close today….
      1) on the hardware front look at the ASUS padFone …. its one device, very innovative.
      2) on the software front look at Blackberry Balance (http://us.blackberry.com/business/software/balance/) and their are similar solutions from software vendors

      People just need to look outside the fruit shaped box

    3. Posted 14/03/2012 at 11:36 am | Permalink | Reply

      This is an area where carriers should be stepping in to “smarten” the pipe. Add another number to the same handset that rings differently or has some other indication. Add some smart message handling so that you can differentiate between the numbers the SMSs where received on, in the same way as multiple email accounts are handled.

      • SMEMatt
        Posted 14/03/2012 at 12:46 pm | Permalink | Reply

        Agree with you there but if they did that they couldn’t charge through the nose for call diversion. From a business point of view I would dearly love to be assigned a 100number in-dial range for mobile that we manage in our phone fleet similar to how we handle a 100 number in-dial range on our land lines.

        I currently carry two smart phones one private one business. Been looking at tablets for a while and will likely get one soon for work purposes, not an iPad as I still have high demand for flash usage in areas where there isn’t a PC I can remote into to access.

        • Posted 14/03/2012 at 12:56 pm | Permalink | Reply

          Whoops, wrong spot.

          Who actually uses call diversion? Excess fees for things like call diversion are what makes people move to services like Google Voice overseas, they get the same features for a lot less.

      • Douglas
        Posted 14/03/2012 at 1:45 pm | Permalink | Reply

        Hi Toby,
        I don’t think carriers would want to do this. Why facilitate a change where they can only charge you 1 monthly access fee instead of 2, or 3?
        Luckily the end user can get around this by buying Dual SIM phones right now to do this.
        Alternatively – get a job with an employer who pays for everything anyhow :)
        Interesting article though.

        • Toby
          Posted 14/03/2012 at 2:19 pm | Permalink | Reply

          They should want to do this to stop the cannibalization of these value added services via over the top carriers. Such differentiation frot a carrier such as Vodafone may also stop the shedding of subscribers that they are currently experiencing.

    4. Posted 14/03/2012 at 12:55 pm | Permalink | Reply

      Who actually uses call diversion anyway?

    Leave a Comment


  • Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:

    Follow us on social media

    Use your RSS reader to subscribe to our articles feed or to our comments feed.

  • Most Popular Content

  • Enterprise IT stories

    • Super funds close to dumping $250m IT revamp facepalm2

      If you have even a skin deep awareness of the structure of Australia’s superannuation industry, you’ll be aware that much of the underlying infrastructure used by many of the nation’s major funds is provided by a centralised group, Superpartners. One of the group’s main projects in recent years has been to dramatically update and modernise its IT platform — its version of a core banking platform overhaul. Unfortunately, the $250 million project has not precisely been going well.

    • Qld’s Grant joins analyst firm IBRS peter-grant

      This week it emerged that Peter Grant, the two-time former Queensland Whole of Government CIO (pictured), has joined well-regarded analyst firm Intelligent Business Research Services (IBRS). We’ve long had a high regard for IBRS, and so it’s fantastic to see such an experienced executive join its ranks.

    • Westpac dumps desk phones for Samsung Android mobiles samsung-galaxy-ace-3

      The era of troublesome desk phones tied to physical locations is gradually coming to an end in many workplaces, with mobile phones becoming increasingly popular as organisations’ main method of voice telecommunications. But some groups are more advanced than others when it comes to adoption of the trend. One of those is Westpac.

    • Ministers’ cloud approval lasted just a year reverse

      Remember how twelve months ago, the Federal Government released a new cloud computing security and privacy directive which required departments and agencies to explicitly acquire the approval of the Attorney-General and the relevant portfolio minister before government data containing private information could be stored in offshore facilities? Remember how the policy was strongly criticised by Microsoft, Government CIOs and Delimiter? Well, it looks like the policy is about to be reversed.

    • WA Govt can’t fund school IT upgrades oops key

      In news from The Department of Disturbing Facts, iTNews revealed late last week that Western Australia’s Department of Education has run out of money halfway through the deployment of new fundamental IT infrastructure to the state’s schools.

    • Turnbull outlines Govt ICT vision turnbull-5

      Communications Minister Malcolm Turnbull has published an extensive article arguing that the Federal Government needed to do a better job of connecting with Australians via digital channels and that public sector IT projects needn’t cost the huge amounts that some have in the past.

    • NZ Govt pushes hard into cloud zealand

      New Zealand’s national Government announced a whole of government contract this morning for what it terms ‘Office Productivity as a Service’ services. This includes email and calendaring services, as well as file-sharing, mobility, instant messaging and collaboration services. The contract complements two existing contracts — Desktop as a Service and Enterprise Content Management as a Service.

    • CommBank reveals Harte’s replacement whiteing

      The Commonwealth Bank of Australia has promoted an internal executive who joined the bank in September after a lengthy career at petroleum giant VP and IT services group Accenture to replace its outgoing chief information officer Michael Harte, who announced in early May that he would leave the bank.

    • Jeff Smith quits Suncorp for IBM jeffsmith4

      Second-tier Australian bank and financial services group Suncorp today announced that its long-serving top technology executive Jeff Smith would leave to take up a senior role with IBM in the United States, in an announcement which marks the end of an era for the nation’s banking IT sector.

    • Small business missing the mobile, social, cloud revolution iphone-stock

      Most companies that live and breathe the online revolution are not tech startups, but smart smaller firms that use online tools to run their core business better: to cut costs, reach customers and suppliers, innovate and get more control. Many others, however, are falling behind, according to a new Grattan Institute discussion paper.

  • Blog, Enterprise IT - Jul 5, 2014 13:53 - 0 Comments

    Super funds close to dumping $250m IT revamp

    More In Enterprise IT

    Blog, Telecommunications - Jul 5, 2014 12:12 - 0 Comments

    What should the ACCC’s role be in guiding infrastructure spending?

    More In Telecommunications

    Analysis, Industry, Internet - Jun 23, 2014 10:33 - 0 Comments

    ‘Google Schmoogle’ – how Yellow Pages got it so wrong

    More In Industry

    Blog, Digital Rights - Jun 30, 2014 22:24 - 0 Comments

    Will Netflix launch in Australia, or not?

    More In Digital Rights