• Catch issues early, fix them fast – Free trial


    [ad] With GFI Cloud you can easily manage and secure your remote workforce – wherever they are, from wherever you are! The simple IT management platform includes patch management, antivirus, web protection, monitoring and remote control. Get the benefit of endpoint protection with the ease of central management. Start a free trial now.


  • Great articles on other sites
  • RSS Great articles on other sites


  • Featured, News - Written by on Thursday, August 18, 2011 11:13 - 41 Comments

    Labor MP wants ACCC enquiry into Aussie tech tax

    news Federal Labor MP Ed Husic has widened his complaint about price markups on Apple products in Australia to include other vendors such as Adobe, Microsoft and Lenovo, raising the possibility that an enquiry could be held into the matter by the Australian Competition and Consumer Commission.

    The member for Chifley first raised the matter in Parliament in late March, noting he would write to Apple Australia managing director Tony King on the matter. The MP linked the debate to the issue of online retailing, noting that many consumers knew that the instant they got on the internet, they could easily see the price differentials that existed between products bought in Australia and those purchased overseas. However, in a follow-up speech last night (Hansard PDF), Husic noted Apple had not responded.

    “Amazingly, at the time, I was quietly warned by IT journalists and consumers not to expect a response,” he said. “Chase them up I did; my office followed them up a number of times. They promised that by 16 July, Apple Australia’s managing director Tony King would personally respond to the concerns raised in March once he returned from leave.”

    In the meantime, Husic noted, Apple had started reducing the prices it charged Australians for buying apps through its iTunes store, bringing the nation more into line with US pricing — a move he congratulated them for at the time.

    “Yet only a week later, it became clear that Apple was not going to move on the issue,” the MP added. “Tech website Delimiter reported that Apple was set to hit consumers again. Its new MacBook Air was estimated to cost up to $300 more than US consumers would have to pay, and the new Apple Thunderbolt display would cost up to $270 more.”

    “July 16 came and went. Apple refused to respond, and I am staggered by their behaviour; they’ve snubbed consumer, media and parliamentary interest in this matter.” Apple has repeatedly been invited by Delimiter to respond to Husic’s comments, and the broader issue of pricing, but has not done so.

    Husic also noted he was concerned about the issue of what he described as “glaring price differentials” with respect to other “culprits”, naming Lenovo, which slugged Australians with a $560 markup on its ThinkPad X1 laptop when it was released locally in May, Microsoft, which heavily marked up its Office 365 product in Australia when it launched several months ago, and Adobe, which has regularly marked up its Creative Suite products substantially upon launch in Australia, describing some of the prices as “incredible”.

    The three vendors have this morning been invited to comment on the matter of their Australian pricing, and on whether they would welcome an enquiry into the matter.

    Video game retailers were also mentioned by Husic, with the MP stating that Australians paid “up to 60 percent more” for the same games than residents in the United States.

    The MP also highlighted comments recently made by the Productivity Commission in its recent draft report into the retail sector. Like Husic, the Commission singled out Apple, as well as a number of other suppliers, for their higher Australian pricing, noting that arguments for marking up products for sale in Australia because of different market conditions were “not persuasive”, especially when it came to downloaded music, software and videos — where the distribution cost was negligible.

    Husic last night said Australians should not be “fleeced for the sake of Silicon Valley’s bottom line”. “These companies would simply not do this to consumers in their home countries. Why do it in ours?” he asked. The MP said he had raised the matter within the Federal Government, and believed the Productivity Commission’s views on the matter were compelling.

    “If IT companies are not prepared to be transparent about their pricing decisions, then perhaps it is time for our pricing watchdog, the ACCC, to take up the case for long-suffering consumers and carry out a formal inquiry into why these prices differ so wildly,” said Husic.

    opinion/analysis
    There’s no doubt that Husic’s comments here have a great deal of legitimacy. The term “Australian technology tax”, which has come into popular use over the past year or so, reflects a growing sentiment within the nation’s technology community that there is sparse justification for charging Australians more than our US cousins for the exact same technology goods.

    The issue is particularly contentious, as Husic noted, when you consider prices around software, music and video content, which is usually downloaded from the exact same sources online but often slapped with a markup for Australians. It’s common practice for online outlets such as the iTunes store, Valve’s Steam gaming platform, Microsoft’s Xbox Live platform, Adobe’s web site and others to charge Australians more for the exact same content from the exact same server.

    It’s possible, of course, to argue that Husic is just one MP who’s got a bee in his bonnet about this particular issue — and he’s a fairly new MP, having been elected last year during the 2010 Federal Election. However, the politician is, after all, part of Labor, who currently holds power, and he personally has a deep history within the Australian union movement which suggests he is not without influence within this side of politics.

    Industry observers may remember Husic as the former national president of the Communications, Electrical and Plumbing Union, one of Telstra’s main unions. In this role Husic was no stranger to taking on the big technology companies.

    In addition, there is no doubt that this issue will simply not go away. Over the past few years, although the trend of globalisation has continued to mean increasingly uniform delivery of products and services internationally, pricing has not followed suit outside the US, leading to a deep-held frustration about the issue in countries such as Australia.

    With the possible exception of Labor’s Internet filter project, I would argue that this issue is one of the issues that Australia’s technology community is most angry about at the moment — and that anger will not dissipate until vendors start implementing more just pricing structures locally.

    Among others, I’m tired of hearing stories from readers who have flown to the US, taken a few days’ vacation and picked up a few copies of needed Adobe software, then flown back and still come out ahead compared with what they would have spent if they had bought the same software in Australia. This should not be possible … and yet right now, it certainly is.

    Image credit: Keith Syvinski, royalty free

    submit to reddit

    41 Comments

    You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

    1. M.
      Posted 18/08/2011 at 1:22 am | Permalink |

      It’s more than just computer software and hardware. Take a look for example at a Nikon D7000 body only. From Australian retailers – around $1600. Overseas, as little as $950 AUD.

      Miele Dishwasher, $3700 in Australia. $2900 in the UK. The list goes on. We get screwed.

    2. toshP300
      Posted 18/08/2011 at 1:40 am | Permalink |

      the Australian market is a tiny market for these large multinationals. if we start introducing more bureaucratic redtape (e.g. ACCC price monitoring, etc), all it will achieve is further hamper and discourage the domestic marketing of these highly-desirable, foreign-manufactured products.

      • Posted 18/08/2011 at 1:56 am | Permalink |

        hehe somehow I knew you would have a contrarian view on this, tosh. I would normally agree with you, but it’s clear the market is not resolving this issue on its own, due, I would argue, to a lack of competition in the areas for these products. There really is very little competition for Adobe CS, for example. It’s a perfect example of a problematic market which the ACCC should investigate.

      • PeterA
        Posted 18/08/2011 at 2:57 am | Permalink |

        I can see how our tiny market necessitates 60% mark-up on digital goods that don’t even have currency conversion charges.

        PS.
        How much per sale of Adobe Creative Suite Standard would ACCC compliance cost?
        100 usd per sale?
        200 usd per sale?
        400 usd per sale?
        900 usd per sale?

        Did you know, at retail adobe digital download pricing.
        900 usd markup would still be more affordable than current pricing.
        1299 usd retail in US,
        2172 AUD retail in AU (current exchange rate pegs 2172 at 2293 USD)

        Bring on the regulatory costs, 30% markup to cover the ACCC costs would still be cheaper in many cases.

        • toshP300
          Posted 18/08/2011 at 3:12 am | Permalink |

          it can result in all kinds of unintended consequences.

          say if the Govt mandates price regulation of a baseline product, “home edition”. this could result in the software company stripping away the valuable features from this regulated product, dropping the price to satisfy regulatory demands and exclusively-packaging the highly-desirable software functions and features in the “premium edition”.

          the end result may be that the cost of accessing these “premium features” becomes even more expensive than before the regulatory intervention.

          why is Australia such a socialist backwater.

          • Javadevil
            Posted 18/08/2011 at 3:37 am | Permalink |

            Why not regulate all adobe product line, no point just doing it to the home addition, same with yearly subscription prices.
            You might even convince some of the pirates that its worth buying.

          • PeterA
            Posted 18/08/2011 at 4:17 am | Permalink |

            So tosh, let me get this straight.

            You want to pay more, for an inferior product, and your argument against it, is if there was regulation they would drop the regular product, and give us … more … for an appropriate increase in price?

            Adobe CS 5.5 Master Collection (the highest premium product) is 2600 USD. thats only 300 dollars more than the price for Deisgn standard (3 product levels below). (retail AU master collection is 4300 aud)

            Personally, if they *must* charge me more (like you are implying) I would prefer more product (like you are implying they would give me for that higher price).

            Why is Australia such a technology backwater. – Oh wait! because the tech companies from the USA charge us double!

            • PeterA
              Posted 18/08/2011 at 4:18 am | Permalink |

              PS. Who writes regulation about a single product? What horrible logic.

              • toshP300
                Posted 18/08/2011 at 4:48 am | Permalink |

                horrible logic?

                first of all, the ACCC has no powers to regulate the prices of Adobe CS5, Nikon cameras or Leisure Suit Larry.

                as long as Adobe isn’t colluding with other software publishers or distributors to restrict competition from non-Adobe products, there’s nothing the ACCC can do.

                Adobe can market their product for whatever price they want. if it’s too expensive for you, don’t buy it. go buy something else. there’re shitloads of alternative vector design, video editing programs, etc (some of them freeware too).

                if the Government’s going to “declare” any products as “critical sectors” and mandate the ACCC to engage in regular price monitoring, it’s going to be shit like petrol, bread, butter, milk, etc. (even with petrol, the ACCC can’t set prices, all they do is promote public transparency of price variations.)

                can’t wait till 2013, when id**tic socialist union th*gs like Ed Husic get turfed out.

                • Posted 18/08/2011 at 6:34 am | Permalink |

                  I’m not sure what powers the ACCC has in this regard, but I don’t think Husic would be interested in the issue unless there was some potential for the government or a regulator to step in ;)

            • toshP300
              Posted 18/08/2011 at 4:26 am | Permalink |

              *So tosh, let me get this straight.*

              you don’t get it. maybe Javadevil will explain it to you. i couldn’t be bothered.

              • PeterA
                Posted 18/08/2011 at 6:58 am | Permalink |

                Sorry tosh, I do get what you are trying to say. I just don’t see how 60% markups (which are common) on digital delivered goods (with digital delivered customer support to boot) are ever justified.

                Obviously there are no powers that currently exist to combat this, I didn’t imply those powers existed.

                But we can’t ignore it. We have to fix it.
                The first thing we do to fix it is bring attention to the imbalance. Your viewpoint appears to be: “Why are you talking about this” or “talking about this is wrong” or “debate on this subject is wrong”. Rather than say: “All of your ideas are wrong” how about: “Your ideas are wrong, but perhaps [xxx] might help.”. I know you don’t give a flying __ about what I or others think about your argument, but you might find yourself the target of trolls (like me, I admit I do troll at times) if your input actually *adds* to a conversation.

              • SMEMatt
                Posted 18/08/2011 at 7:58 am | Permalink |

                It isn’t about regulating pricing it is about ensuring that prices “fair”.

                ACCC may have power under s46 Misuse of market power.

                “deterring or preventing a person from engaging in competitive conduct in any market” Is a misuse of market power. The supplier wholesale pricing might run afoul of this as in the case of some products mentioned the Australian wholesale is actually more expensive than the US street price.

                http://www.accc.gov.au/content/index.phtml/itemId/816380

                Have a read I think it describes adobe actions in the Australian market. What it come down is if the ACCC think Australian businesses should be competitive compared to “on-line prices”.

                - not a lawyer was a retailer manager for a number of years and familiarised myself with many aspects of the trade practices act as a result.

              • toshP300
                Posted 19/08/2011 at 8:35 am | Permalink |

                *It isn’t about regulating pricing it is about ensuring that prices “fair”.*

                aside from critical infrastructure such as ports, rail and telco network, the ACCC has no powers to set or determine “fair prices” for consumer goods.

                the most politically-sensitive prices are petrol, mortgage rates, groceries and property rents. the ACCC has ZERO powers to influence price-setting even in these sectors (let alone, iPods or Macbooks).

                *”deterring or preventing a person from engaging in competitive conduct in any market” Is a misuse of market power. *

                how is Adobe deterring competitors from offering better photo editing, web design or document management tools or software? they’re NOT.

                even in the famous DOJ vs Microsoft cases, the US and European Governments weren’t trying to “set prices”, they were trying to ban marketing practices of product bundling which impose barriers of entry for other players.

                i’m not aware of Adobe forcing bundling of their products or pressuring distributors not to market competitor products.

                *The supplier wholesale pricing might run afoul of this as in the case of some products mentioned the Australian wholesale is actually more expensive than the US street price.*

                so? is there a law against price discrimination? NO.

                a fish shop 5kms west of where i live sells rockling at 50% premium to another the fish shop 5kms east. the Woolworths closest to me sells fresh food at higher prices than a Woolworths a bit further way.

                *What it come down is if the ACCC think Australian businesses should be competitive compared to “on-line prices”.*

                Apple can set whatever online vs bricks & mortar price relativities it chooses. there’s no law against it whatsoever.

                Ed Husic is just engaging in a populist political stunt (he’s an idiot).

                the avenues open to get Adobe to lower prices isn’t in law, rather it’s a form of “moral suasion” by generating “community outrage”. good luck on that, i don’t think it will get much traction.

                students and educational institutions already receive special discounts on Adobe and Apple products. the only people complaining are professionals who make a living using these professional packages and are too cheap to pay local market prices, or people who CHOOSE to buy Apple when there are other alternatives available.

                if you want to go after a foreign multinational, the best way is to get the ATO to audit their transfer pricing practices and investigate any underpaying of corporate tax.

    3. Posted 18/08/2011 at 1:41 am | Permalink |

      One thing that I really can’t believe lately is the price for the preorder of the game Saints Row the Third from Steam. I activated my US VPN and it was $49.99. Without the VPN, $89.99. Why do we have to pay nearly double for the EXACT same product, delivered in the EXACT same way?

      Of course, with this, THQ set the price, not Valve, but still. I contacted THQ for a comment on this and didn’t hear anything back. At least Direct2Drive is offering it at the same price around the world.

      • Posted 18/08/2011 at 1:57 am | Permalink |

        Yeah, Direct2Drive seems to have been pretty good on this front. Valve seems OK sometimes, but there are stacks of examples where it seems to have bowed to publishers’ outrageous pricing demands.

    4. SMEMatt
      Posted 18/08/2011 at 3:45 am | Permalink |

      It is not just tech it affects many other wholesale sectors where there is “vendor” lock-in or little competition due to either brand dominance or genuine lack of competition. Most of the tech sector problem are of the brand dominance for example people people don’t want a tablet PC they want an ipad or photo shop(photo edit package) or 3d shooter x(any 3d shooter). There are alternative to these products but due to brand dominance by the likes of apple, adobe ect.. it is hard for competitors to enter the market in a meaningful way.

      Other examples outside the tech sectors include.
      Wizards of the Coast(hasbro) with thier trading card games and D&D.
      Games Workshop – with their varies war-hammer products.
      Fender guitars and amps(although they are cleaning up there act a bit.
      “Brand” name clothing and accessories.
      A number of brands of specialist tools.

      What is needed is a way for small retailers to dob in large wholesalers to the ACCC in an anonymous way as to many small retailers lose of access to these brands can be the death of their business.

    5. Posted 18/08/2011 at 4:28 am | Permalink |

      With 10% GST, there is no reason (including freight and local storage for physical items) that the price should be more than 15% difference to the US right now.

      • Posted 18/08/2011 at 6:37 am | Permalink |

        +1

      • Douglas
        Posted 18/08/2011 at 11:42 pm | Permalink |

        There is one very good reason, taught in first year economics, and used daily by anyone in any sales related role – it’s called charging what the market will bare!
        They charge what they like, and we keep buying because we can afford it, hardly mafia racketeering.
        Honestly, I think some of you guys bitching about the extra we get charged in Australia for electronic toys need to google the problems going on in Somalia at the moment.
        And maybe once you’ve finished googling African drought 2011, then you can do some research into the difference between the averages wages in Australia and the US. I’ll save you the time if you like, it’s between 20-25% (more in Australia), depending on whether or not you include govt subsidised farm workers. We get paid more, so we pay more, hardly rocket science.
        If you don’t like it, try living in Mogadishu for a week.
        #firstworldproblem

        • PeterA
          Posted 18/08/2011 at 11:51 pm | Permalink |

          60% markup >> 25% pay increase.

          I would hazard a guess that the wages differential between the USA and Mogadishu would be reflected in the pricing of software and hardware available there.

          Throwing in East Africa is a cheap shot that has no relevance. (Unless it was to say, all these profits being made off us should be donated to East Africa)

          • PeterA
            Posted 18/08/2011 at 11:51 pm | Permalink |

            err, would not be reflected etc.etc

        • Evan
          Posted 19/08/2011 at 7:06 am | Permalink |

          That’s a really dumb argument. So you think that because there are “problems going on in Somalia”, for which I can personally do very little about, I should feel it’s okay to pay double for a product in Australia as compared to the US? What sort of dumb logic is that? Feel free to remove yourself from the argument and head off to Somalia to solve their problems.

      • Posted 20/08/2011 at 3:27 pm | Permalink |

        Quoted US prices do NOT include state or local (city) sales taxes which are regulated by each state/city — the federal government is not allowed to regulate interstate trade — and be as little as 1% or as high as 10%. Buyers in New York City pay more to order from the online Apple store than buyers across the river in New Jersey. NYC residents pays a state sales tax AND a New York City tax.

        This is why we are the United STATES of America.

    6. Jeremy Kime
      Posted 18/08/2011 at 10:07 pm | Permalink |

      The Australian consumer gets screwed over because we’ve been screwed over for a very long time and we’re used to it now. From a business perspective, why not jack up the price if you can get away with it? You’d be mad not to. IMO the only thing which will save us is the internet, not only making people more aware of the problem (it’s very easy to compare prices now compared to 10-15 years ago) but also giving people the means to bypass the AU technology tax by ordering from overseas retailers. If this trend continues the artificial gap might start to narrow.

      Unfortunately this problem extends well beyond the tech world and items which can downloaded or shipped easily. We pay much more for cars than the USA or Europe, even Japanese cars which technically should be cheaper because shipping costs are lower. Even worse, there have been examples where cars manufactured here and exported overseas (eg the Holden Monaro exported to the US as the Pontiac GTO a few years back) STILL cost more locally. There is no logical explanation for that one, apart from “let’s screw over the Aussies because we can”.

    7. seattleguy
      Posted 19/08/2011 at 6:52 am | Permalink |

      answer is simple – engage in software piracy!

      • Evan
        Posted 19/08/2011 at 7:08 am | Permalink |

        +1

      • Tejvan
        Posted 19/08/2011 at 1:34 pm | Permalink |

        +1.25

    8. seattleguy
      Posted 19/08/2011 at 6:52 am | Permalink |

      answer is simple – engage in software piracy!

    9. Peter Voth
      Posted 19/08/2011 at 8:34 am | Permalink |

      We have the same problem in Canada. Off the record, industry insiders will tell you “we charge what the market will bear”. They have a captive consumer audience. With the fall of the US dollar and the rise of the Canadian dollar, these price differences have grown so large that millions of Canadians now drive across the border to do their shopping in the United States. Increased cross-border shopping has finally forced Canadian retailers to lower their prices. Australia does not have this option though. However, for certain products such as cable television and wireless phone/data service, we are still very much captive, and pay up to 3 times what our neighbours to the south pay for the same service.

    10. Ian Farquhar
      Posted 19/08/2011 at 9:01 am | Permalink |

      Ed Husic is no newbie. He stood for Greenway in the 2004 election, only barely losing to the egregious Louise Marcus (Lib) when she ran a smear campaign concerning his Muslim background (Husic’s parents are Bosnian Muslim). In that election he campaigned hard about the terrible state of Telstra’s infrastructure in the electorate, where even new estates were pair-gained and unable to receive even high-speed modem services. Telstra’s “unfixable technical issue” evaporated, accompanied by a press release from Marcus whose timing strongly suggested collaboration (remember that Telstra under Sol Trijilo desperately wanted to be fully divested, and Labor was resisting that).

      I have no doubt that Husic is quite genuine in his concern, and the previous beatings of these companies about distribution and support costs are simply becoming more ridiculous as time passes. Good on him.

      • Posted 19/08/2011 at 10:53 am | Permalink |

        +1

        I have spoken to Husic a number of times on this issue, and he is genuine. It’s not a political stunt.

      • Posted 19/08/2011 at 10:53 am | Permalink |

        +1

        I have spoken to Husic a number of times on this issue, and he is genuine. It’s not a political stunt.

    11. Posted 19/08/2011 at 9:44 am | Permalink |

      Charge too little, and the government goes after a foreign company for dumping. Charge too much and they say foreign companies are ripping off the locals. So just create a pricing agency responsible for pricing everything imported and get it over with :o

    12. Anonymous
      Posted 19/08/2011 at 10:39 am | Permalink |

      Good that you have some sense to widen because these are Microsoft prices:
      Windows7 Ultimate in the US $320 and in Australia $486 (both in USD at current exchange rate).

      • Posted 19/08/2011 at 10:56 am | Permalink |

        Yup, don’t worry, I am going to be looking into the Microsoft situation. Their MSDN prices appear a little extreme at the moment.

    13. Anonymous
      Posted 19/08/2011 at 10:39 am | Permalink |

      Good that you have some sense to widen because these are Microsoft prices:
      Windows7 Ultimate in the US $320 and in Australia $486 (both in USD at current exchange rate).

    14. Reade Holtslander
      Posted 19/08/2011 at 4:17 pm | Permalink |

      You should try living in Canada. We’ve lived with this for decades and for many of us you can drive for an hour to pick one up in a US city for their much lower price. Why? Good question.
      Of course you can always speak with your wallet by just not buying the stuff.

      • Anonymous
        Posted 20/08/2011 at 1:28 am | Permalink |

        I would love to be able to only drive for an hour to pick up something from the United States.

    15. Posted 20/08/2011 at 3:21 pm | Permalink |

      We pay up to 3 times the price on mobiles & computers. They talk about $300 to $400 but we pay near to $1000 for the same thing. I refuse to buy this stuff from a usual dealer for this reason & as for Apple, I wouldn’t buy their products anyway. They are just a rip-off, as are M$ products…




    Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:


  • Most Popular Content

  • Enterprise IT stories

    • Super funds close to dumping $250m IT revamp facepalm2

      If you have even a skin deep awareness of the structure of Australia’s superannuation industry, you’ll be aware that much of the underlying infrastructure used by many of the nation’s major funds — AustralianSuper, CBus, HESTA and more — is provided by a centralised group, Superpartners. One of the group’s main projects in recent years has been to dramatically update and modernise its IT platform — its version of a core banking platform overhaul. Unfortunately, as was revealed in November, the $250 million project has not precisely been going well, and the Financial Review last week reported that Superpartners is actually close to turfing it altogether and going back to the drawing board.

    • Qld’s Grant joins analyst firm IBRS peter-grant

      This week it emerged that Peter Grant, the two-time former Queensland Whole of Government CIO (pictured), has joined well-regarded analyst firm Intelligent Business Research Services (IBRS). We’ve long had a high regard for IBRS, and so it’s fantastic to see such an experienced executive join its ranks.

    • Westpac dumps desk phones for Samsung Android mobiles samsung-galaxy-ace-3

      The era of troublesome desk phones tied to physical locations is gradually coming to an end in many workplaces, with mobile phones becoming increasingly popular as organisations’ main method of voice telecommunications. But some groups are more advanced than others when it comes to adoption of the trend. One of those is Westpac.

    • Ministers’ cloud approval lasted just a year reverse

      Remember how twelve months ago, the Federal Government released a new cloud computing security and privacy directive which required departments and agencies to explicitly acquire the approval of the Attorney-General and the relevant portfolio minister before government data containing private information could be stored in offshore facilities? Remember how the policy was strongly criticised by Microsoft, Government CIOs and Delimiter? Well, it looks like the policy is about to be reversed.

    • WA Govt can’t fund school IT upgrades oops key

      In news from The Department of Disturbing Facts, iTNews revealed late last week that Western Australia’s Department of Education has run out of money halfway through the deployment of new fundamental IT infrastructure to the state’s schools.

    • Turnbull outlines Govt ICT vision turnbull-5

      Communications Minister Malcolm Turnbull has published an extensive article arguing that the Federal Government needed to do a better job of connecting with Australians via digital channels and that public sector IT projects needn’t cost the huge amounts that some have in the past.

    • NZ Govt pushes hard into cloud zealand

      New Zealand’s national Government announced a whole of government contract this morning for what it terms ‘Office Productivity as a Service’ services. This includes email and calendaring services, as well as file-sharing, mobility, instant messaging and collaboration services. The contract complements two existing contracts — Desktop as a Service and Enterprise Content Management as a Service.

    • CommBank reveals Harte’s replacement whiteing

      The Commonwealth Bank of Australia has promoted an internal executive who joined the bank in September after a lengthy career at petroleum giant VP and IT services group Accenture to replace its outgoing chief information officer Michael Harte, who announced in early May that he would leave the bank.

    • Jeff Smith quits Suncorp for IBM jeffsmith4

      Second-tier Australian bank and financial services group Suncorp today announced that its long-serving top technology executive Jeff Smith would leave to take up a senior role with IBM in the United States, in an announcement which marks the end of an era for the nation’s banking IT sector.

    • Small business missing the mobile, social, cloud revolution iphone-stock

      Most companies that live and breathe the online revolution are not tech startups, but smart smaller firms that use online tools to run their core business better: to cut costs, reach customers and suppliers, innovate and get more control. Many others, however, are falling behind, according to a new Grattan Institute discussion paper.

  • Blog, Enterprise IT - Jul 5, 2014 13:53 - 0 Comments

    Super funds close to dumping $250m IT revamp

    More In Enterprise IT


    Blog, Telecommunications - Jul 5, 2014 12:12 - 0 Comments

    What should the ACCC’s role be in guiding infrastructure spending?

    More In Telecommunications


    Analysis, Industry, Internet - Jun 23, 2014 10:33 - 0 Comments

    ‘Google Schmoogle’ – how Yellow Pages got it so wrong

    More In Industry


    Blog, Digital Rights - Jun 30, 2014 22:24 - 0 Comments

    Will Netflix launch in Australia, or not?

    More In Digital Rights