news Optus Wholesale has announced that it will provide wholesale NBN access to smaller ISPs, and has already signed an exclusive deal with SpinTel to allow wholesale NBN access for its residential broadband customers.
The deal is made possible via Optus’s horrendously acronymed RBBoNBN (Residential Broadband over NBN) product. This allows smaller ISPs to meet the ACCC requirement of 121 points of interconnect (POI) to the NBN without building out their own costly infrastructure.
Optus said it is also investing in back-end automation to deliver a “more seamless experience” for its wholesale NBN customers.
John Castro, Optus’s Wholesale Head of Marketing and Strategy, said his firm had been “rounding out” its wholesale offering for partners looking to access the NBN.
“As the NBN surpasses more than one million households nationally, partners want access to that market via a single, carrier-grade network without an exhaustive investment outlay. Our wholesale solution delivers that access,” Castro said.
Liam Bal, Managing Director of SpinTel, said: “SpinTel is pleased to continue our wholesale relationship with Optus and we look forward to leveraging the NBN to grow our business through both the migration of existing customers to NBN, and for new customers looking for an alternative provider to support their telecommunication needs.”
Castro added that Optus has brought in a “suite of improvements” to support the customer experience under the wholesale NBN access model.
“We know the importance of a great customer experience and have invested in a range of technology platforms that will improve service connections, and the management of faults, which will result in cost efficiencies and customer experience benefits,” said Castro.
To this end, Optus said it is providing Layer 2 wholesale aggregation to all 121 permanent NBN POIs and access technologies available from NBN, via the wholesale RBBoNBN product.
Opening up the NBN to smaller companies in this way should go some way towards easing widespread and heavy criticism of the ACCC’s 2011 decision to set the number of points at which retail broadband providers could interconnect with the NBN at 121.
The move was unpopular as it forced small to medium-sized ISPs to set up infrastructure connecting to each of those points if they wanted to compete for NBN customers on a national basis.
This model was seen to give a significant advantage major companies such as Telstra and Optus, which already already have a dominant position in Australia’s broadband market.
Image credit: Optus