news Telstra CEO Andrew Penn has announced that his firm is to spend $250 million addressing issue that have hit users of its mobile and broadband networks in recent months.
Making the announcement via his official blog, Penn said Telstra is “very advanced” in implementing the recommendations from a recent review of its mobile network, and has also recently completed an “end-to-end review” of its core network and IT systems, “pinpointing sources of potential risk”.
“As a result of this work we will be investing $250 million from our existing capital program, within our 15% capex to sales ratio, over the next 6 to 12 months to provide a higher degree of network resilience and improved network performance,” Penn said.
Telstra will spend that money in three “key” areas, he added, including enhancing the mobile network’s resiliency, to improve recovery time and create more effective real time monitoring; improving reliability and resiliency within the core network; and increasing current ADSL broadband capacity to meet increasing customer demand.
Penn further apologised for the recent issues, saying: “Over the past few months we have experienced some network interruptions that have impacted you, our customers. All of us at Telstra are deeply sorry for the inconvenience this has caused.”
Pointing out that network operators “around the world” face the risk of disruptions, Penn said he will continue to invest in “building the durability and capability of our network, and in our ability to respond quickly if things do go wrong”.
This is the second time in as many months that Telstra has committed serious cash to try and reassure customers over the state of its systems and end the PR nightmare.
In early May, the firm revealed it would sink a combined $50 million into initiatives aimed to prevent future major mobile network outages of the type that it has been suffering. That was after several free data download days failed to smooth over the problems.
Telstra has suffered several major outages in its mobile network that left millions of customers temporarily without mobile access, as well as issues in its fixed broadband network. Historically, however, it has had some of the best mobile reliability in the country.
Image credit: Telstra