Fujitsu wins $140m IT services deal with Gold Coast


news Global IT services provider Fujitsu has won the contract to manage Gold Coast’s ICT infrastructure and applications services.

The freshly inked deal, worth $140 million over five years (plus a six-month transition period), will see Fujitsu support and manage the city’s ICT systems, including updating hardware and managing a transformation to cloud services.

Fujitsu said it will provide its services via a combination of onsite, onshore and offshore delivery.

Further, it has committed to creating 100 jobs for the Gold Coast region as part of the deal. These technical, support and administrative positions will be dedicated to the delivery of the contract and other Fujitsu services nationally.

“The Gold Coast is an important global city, which is proudly looking towards the future,” said Dale Dickson, CEO, City of Gold Coast. “This contract will help transform the way we work and our customer experience.”

“Our partnership with Fujitsu will offer flexibility in the way we consume ICT services and also allow us to leverage a proven delivery model that is responsive to peaks and troughs in demand,” he explained. “This partnership will progress our ‘Digital Gold Coast’ agenda, which is focused on making lives easier and more connected and businesses more efficient and globally competitive through the use of new technologies.”

Fujitsu said it will partner with Optus and local Gold Coast Internet Services Provider Onthenet to provide telecommunications and WAN services to support the contract.

Further, while the council is retaining responsibility for its service desk during business hours, Fujitsu will provide after-hours support.

Mike Foster, CEO of Fujitsu Australia and New Zealand, said: “This is a significant expansion of our existing relationship for Fujitsu. It reflects the strength of our growing presence in Queensland and our strong heritage in providing managed services for corporate and government customers throughout Australia and New Zealand.”

“We are proud to be contributing to the technology-driven improvements in services being delivered to the residents of the Gold Coast and our commitment to create 100 jobs on the Gold Coast over the next 18 months,” he added.

According to Dickson, the city conducted a “very thorough” evaluation process and Fujitsu’s bid was assessed as being the “most advantageous” to council in terms of both capability and price.

Notably, the Fujitsu contract includes a consumption-based approach that will allow Gold Coast to pay for only what it uses, rather than funding ICT assets up front. The approach will also add flexibility when responding to peaks and troughs in demand, the IT giant said.

The transition to the new management model is already under way and is expected to be fully operational by 1 June.

Image credit: Fujitsu


    • Yes, I’m sure there will be more if it as it seems to be the “in” thing to do. Funny with this kind of propaganda that they mention the positive but neglect the rest of the story, like:

      – The number of jobs being lost / made redundant as a result of this work
      – That the majority of Fujitsu’s support will actually be from Sydney and overseas (not Gold Coast)

  1. Diddo @Anon, about 150 jobs lost, a parallel ICT structure has been setup as front of house customer engagement focused accounting for 50 staff from the old structure. About 12 people were absorb into fuji. This is from the coal face from a recently departed worker who is now out of the organisation and enjoying the real world.

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