Fujitsu wins huge passport CRM deal



blog Japanese IT services giant Fujitsu revealed last last week tha it had won what it described as a “multi-million dollar deal” to revamp the customer relationship management system administering Australia’s passport infrastructure. The rollout is to be based on Microsoft’s CRM package, and the media release is as follows:

Fujitsu today announces it has won the Department of Foreign Affairs and Trade (DFAT) contract to provide a comprehensive system for issuing Australian passports as part of the Department’s Passport Redevelopment Program (PRP).

In what will be one of the largest Microsoft CRM implementations for a Federal Government agency, Fujitsu won this highly sought-after eight-year contract through its managed services expertise and its capability to integrate a Microsoft stack that aligns with DFAT’s enterprise direction.

With increasing demand by Australians for passports, and a forecast of up to two million passport applications per year by 2015, the new system will enable the Australian Passport Office to maintain the service level commitments of its charter.

Tuan Dao, Chief Information Officer, DFAT, said: “DFAT is committed to the continuous improvement of our processes and services. The Program will deliver a contemporary passport system for Australia that will be more secure, efficient and responsive.”

Over the next three years the Passport Redevelopment Program will replace the current technology used to print and issue Australian passports, which is rapidly approaching the end of its capacity.

The PRP will introduce a number of new services and streamline passport application processes using Microsoft CRM workflows for bulk scanning, case management, fraud control, workflow and passport printing solutions. The value for both DFAT staff and the Australian public in implementing a Microsoft enterprise solution is the universal familiarity with its interface and functionality.

At the contract signing in Canberra today, Mike Foster, Chief Executive Officer of Fujitsu Australia and New Zealand, said: “We are proud to be working with DFAT on providing innovative technology solutions to enable DFAT to deliver continuous service improvement to the Australian community. The selection of Fujitsu technology and people to deliver this leading-edge platform confirms Fujitsu’s place as a trusted public sector partner.”

Image credit: Fujitsu