TransGrid: Dumping Oracle support for Rimini Street slashed fees by half


news Electricity utility TransGrid has said dumping Oracle as the provider of annual maintenance and support for its own database product brought significant savings.

The company said it switched to Rimini Street support for its Oracle Database in 2014 and “immediately” reduced its annual maintenance fees by 50%.

“The primary driver for switching to Rimini Street was to reduce operating costs associated with our Oracle Database environment,” said Michael Milne, Planning & Architecture Manager at TransGrid, in a statement distributed by Rimini Street.

“By making this move, we have saved 50% on all our previous maintenance and support costs, savings which can now be spent in more value-added initiatives rather than on maintenance of our stable, mature system,” he said.

TransGrid had been paying Oracle for maintenance and support services for the last 20 years , however, that cost was “no longer justifiable for the value received”, Milne added.

The shift of support services to Rimini Street took approximately six weeks, TransGrid said in the statement.

As part of the transition, TransGrid said it compiled a “comprehensive” archive of Oracle software updates that had been paid for and it was entitled to use. “If and when there is a clear and compelling business case”, the firm may continue to evolve its software, it added.

“Rimini Street presented a strong business case to us – not only do we save money by switching to independent support, we also receive superior service and access to local experts on Oracle Database and software,” explained Milne.

TransGrid’s success with Rimini Street support demonstrates that it is unnecessary to “automatically accept” maintenance service contracts offered by vendors, he went on.

“Maintenance and support contracts from the software vendor are optional – and there are proven third-party support alternatives like Rimini Street available,” he said.

Andrew Powell, Managing Director of Rimini Street Asia Pacific, commented: “With a model that includes skilled on-shore support engineers in Australia backed by hundreds of engineering resources around the world, Rimini Street is well-placed and experienced in helping Australian private, public and government sector organizations alike with their Oracle service and support needs,” said

In Australia, Rimini Street has a team of engineers on the ground with an average of 15 years’ experience working with Oracle products, Powell said.

The firms said that, in Australia and New Zealand, Rimini Street’s rate of client acquisition is accelerating. Since opening its Australian subsidiary several years ago, “many clients” – including nine ASX top-50 companies – have switched their Oracle and SAP support to the third-party provider.

TransGrid is the high-voltage electricity network transmission provider for New South Wales. Its network comprises 99 bulk-supply substations and more than 12,900 kilometres of high-voltage transmission lines and cables.

The firm also has a telecommunications carrier license and offers data services carried on its optical fibre network. Previously a government-owned organisation, TransGrid was leased for 99 years to a consortium in December 2015.

Image credit: Oracle, Creative Commons


  1. How would they get new fixes (like security patches) without an Oracle support agreement?
    What happens when they need support that requires access to source code or other engineering resources?

    I’d love to know how Rimini Street do anything more than basic troubleshooting of known problems.

    I remember people trying these kinds of things with server maintenance years ago. It all went pear shaped as the parts were from untested 2nd hand scrapped systems and stolen / illegally used patches. We had one support vendor that was just directly posting our Linux issues to public internet forums to get help. We could have done that without paying them.

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