blog It hasn’t been the best start to the year for Kogan’s new mobile service. The company has come under significant fire with respect to the network support of its flagship Agora Android handset, and it’s also been forced to dump some of the highest usage customers on its fledgling mobile service. Now telecommunications comparison WhistleOut has dug up the news (click here for the full article) that Kogan has issued a new acceptable usage policy (PDF) for its so-called “Unlimited” plans. The site reports:
“Kogan Mobile has added a revised Acceptable Use Policy for its Access 30, 90, 365 and Access Data plans. According to these new terms, Kogan Mobile can suspend, cancel or refuse to renew service if a customer: Uses the service for commercial purposes; Uses the service as a permanent connection; Downloads or uploads more than 400MB of data in a single day, on three or more days in a 30 day period; Downloads or uploads more than 1GB of data on a single day.”
It hardly sounds very “unlimited” does it? Of course, in Australia’s telecommunications landscape, the definition of “unlimited” has always been quite hazy, and it usually takes new entrants a while to work out what precisely can and can’t be covered by such wording. We suspect the relevant authorities are already taking a very close look at Kogan’s compliance, and we’d expect to see some fireworks as customer complaints will undoubtedly continue to roll in.
Image credit: Kogan Technologies
The sound of laughter…… no more downloads for you! Next will be a porn filter.
I hate quotas just as much as hate “Unlimited” plans.
So a maximum download + upload of 12 Gb a 30 day period
also a permanent connection my phone is always downloading and getting stuff basically that means any user using their phone can be disconnected!
“Downloads or uploads more than 1GB of data on a single day.”
Right…. Grandma did 1.3GB on her second day (with an ipad!) and she doesn’t even know what a torrent is. Though I expect some of that was due to the bullshit 1mb session rounding.
Parceling out the quota… it’s not even unlimited, it’s a quota.
Signed up for 6GB this morning, only took about 4 hours to activate.
I was pissed because Kogans auto extend mechanism doesn’t work (and Grandma was left stranded for a while), now I find it doesn’t matter because Grandma will get herself kicked to the curb by new terms and conditions.
Well Done, Kogan, Well Done.
“Downloads or uploads more than 400MB of data in a single day, on three or more days in a 30 day period; Downloads or uploads more than 1GB of data on a single day.”
Ummm… sooo… which is it?
If you odwnload/upload more than 400MB 3 times in a month, they will kick you, if you download or upload more than 1GB in a single day (hello there updates…) they can kick you. Or at least that is my cursorary understanding of it.
That was my understanding as well.
Hang on, don’t you get 6gb of download a month on the $29 plan. Why can’t I use that 6gb anyway I want. Why can’t I use the whole lot in 1 day and then turn data off for the rest of the month?
Douchebaggery.
The other day it was all the fault of an “upstream provider” and couldn’t be changed.
Now it’s changed.
wow, just wow.
I would’ve been chucked from Kogan this month- did 1.5GB in a day watching a youTube series on the train home one afternoon….
And that’s why I’m with Telstra….
“… it’s also been forced to dump some of the highest usage customers on its fledgling mobile service.”
Erm, no. Kogan *chose* to dump some of its customers who used a service advertised as ‘unlimited’ as if it was, y’know, unlimited.
It really should be very simple. Unless your plan allows customers to suck down and send as much bandwidth as their edge device (mobile phone, ADSL 2+ router, whatever) can pull/push 24/7, then don’t advertise your plans as unlimited (or ‘uncapped’, ‘unmetered’, or perhaps worst of all, ‘infinite’). If you do, and you fail to allow customers to consume as much as their gear is capable of, then the regulator should slap a hefty fine (or ‘stupid tax’ as I prefer to think of it) on your business.
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