blog It hasn’t been the best start to the year for Kogan’s new mobile service. The company has come under significant fire with respect to the network support of its flagship Agora Android handset, and it’s also been forced to dump some of the highest usage customers on its fledgling mobile service. Now telecommunications comparison WhistleOut has dug up the news (click here for the full article) that Kogan has issued a new acceptable usage policy (PDF) for its so-called “Unlimited” plans. The site reports:
“Kogan Mobile has added a revised Acceptable Use Policy for its Access 30, 90, 365 and Access Data plans. According to these new terms, Kogan Mobile can suspend, cancel or refuse to renew service if a customer: Uses the service for commercial purposes; Uses the service as a permanent connection; Downloads or uploads more than 400MB of data in a single day, on three or more days in a 30 day period; Downloads or uploads more than 1GB of data on a single day.”
It hardly sounds very “unlimited” does it? Of course, in Australia’s telecommunications landscape, the definition of “unlimited” has always been quite hazy, and it usually takes new entrants a while to work out what precisely can and can’t be covered by such wording. We suspect the relevant authorities are already taking a very close look at Kogan’s compliance, and we’d expect to see some fireworks as customer complaints will undoubtedly continue to roll in.
Image credit: Kogan Technologies