• Enjoy the freedom to innovate and grow your business


    [ad] With Microsoft Azure you have hybrid cloud flexibility, allowing your platform to span your cloud and on premise data centre. Learn more at microsoftcloud.com.

  • IT Admin: No Time to Save Time?


    [ad] Do you spend too much time patching machines or cleaning up after virus attacks? With automation controlled from a central IT management console accessible anytime, anywhere – you can save time for bigger tasks. Try simple IT management from GFI Cloud and start saving time today!

  • Free Forrester analysis of CRM solutions


    [ad] In this 25 page report, independent analyst house Forrester evaluates 18 significant products in the customer relationship management space from a broad range of vendors, detailing its findings on how CRM suites measure up and plotting where they stand in relation to each other. Download it for free now.

  • Great articles on other sites
  • RSS Great articles on other sites


  • Reader giveaway: Google Nexus 5


    We’re big fans of Google’s Nexus line-up in general at Delimiter towers. Nexus 4, Nexus 7, Nexus 10 … we love pretty much anything Nexus. Because of this we've kicked off a new competition to give away one of Google’s new Nexus 5 smartphones to a lucky reader. Click here to enter.

  • Enterprise IT, Industry, Intellectual Property, Internet, News - Written by on Monday, July 29, 2013 15:16 - 22 Comments

    Drastic govt measures needed:
    IT price hike report pulls no punches

    breakingarrow

    news The Federal Parliament committee examining IT price hikes in Australia has published an extensive report recommending a raft of drastic measures to deal with current practices in the area, which, the report says, are seeing Australians unfairly slugged with price increases of up to 50 percent on key technology goods and services.

    In mid-2012, spurred by the campaigning efforts of then-Labor backbencher Ed Husic, who has since been promoted to the dual roles of Parliamentary Secretary for Broadband and Parliamentary Secretary to Prime Minister Kevin Rudd, the House of Representatives Standing Committee on Infrastructure and Communications kicked off hearings into the Australian cost of popular technology goods and services, as well as some forms of content, with reference to the issue of unfair price increases by international vendors.

    Late last week, the committee handed down its report on the issue to Parliament, and this morning it was made available in full on the committee’s website.

    In the foreword to the report, Committee chair Nick Champion noted that the importance of IT products to every sector of Australian society “can hardly be overstated”. “IT products are woven into the fabric of our economy and society, and have driven rapid change in the way Australians communicate, the way we work, and the way we live,” the Labor MP noted.

    However, Champion added, the committee hearings held over the past year had found that Australian consumers and businesses must often pay between 50 and 100 percent more than those residing in other countries for the same products.

    “Evidence presented to this inquiry left little doubt about the extent and depth of concern about IT pricing in Australia. Consumers are clearly perplexed, frustrated and angered by the experience of paying higher prices for IT products than consumers in comparable countries,” Champion added. “High IT prices make it harder for Australian businesses to compete internationally and can be a significant barrier to access and participation for disadvantaged Australians (in particular Australians with a disability).”

    “Based on the evidence received over a 12 month inquiry, the Committee has concluded that in many cases, the price differences for IT products cannot be explained by the cost of doing business in Australia. Particularly when it comes to digitally delivered content, the Committee concluded that many IT products are more expensive in Australia because of regional pricing strategies implemented by major vendors and copyright holders. Consumers often refer to these pricing strategies as the ‘Australia tax’.”

    Champion noted that the Committee recognised that businesses must remain free to set their own prices in a market economy. However, he added, the committee had made a number of recommendations in the report which were intended to “sharpen competition” in Australian IT product markets.

    “The Committee hopes that these measures will increase downward pressure on IT prices and improve the access of Australian businesses and consumers to cheaper IT products,” he added.

    Some of the recommendations listed in the report appear fairly innocuous. For example, the Committee recommended that the Australian Bureau of Statistics develop a comprehensive program to monitor and report expenditure on IT products, both domestically and overseas; that universities conduct a study into their IT needs, and that the Federal Government consider a whole of government accessible IT procurement policy.

    However, others are likely to be heavily criticised by companies already selling IT products and services in Australia, including retailers.

    For example, the Committee also recommended that parallel importation restrictions still found in copyright legislation be lifted and that similar stipulations in the Trade Marks Act be reviewed and broadened, potentially widening the retail door for technology products in Australia.

    In addition, in a move which will concern providers of online services, the Committee recommended that the Government amend the sections of the Copyright Act which deal with so-called technological protection measures that allow companies to control geographic market segmentation (this measure can be used, for example, to implement technical measures to stop Australian consumers gaining access to content generated outside the country). The Committee recommended that consumers’ rights in this regard be clarified and secured.

    In addition, the Committee recommended that the Government investigate options by which it could educate consumers on how to actively avoid this so-called ‘geo-blocking’.

    In a move which could have a drastic effect on the operation of digital services such as Steam, iTunes and Amazon’s Kindle Store, none of which currently allow content to be resold, the Committee recommended that the Government consider the creation of a “right of resale” for digital content, and clarification of “fair use” rights, including reviewing vendors’ ability to “lock” digital content into a particular ecosystem.

    A wholesale ban on geo-blocking could be considered “as an option of last resort”, should persistent market failure exist, according to the Committee, and the Government could also investigate the feasibility of amending the Competition and Consumer Act so that contracts or terms of service which seek to enforce geoblocking are considered void. In addition, the Committee recommended that one particular section of the Competition and Consumer Act, which deals with contracts and trade marks, be repealed.

    It is believed that many of the major technology giants — including Apple, Google, Amazon, Valve, Microsoft, Sony and others, who sell digital content to Australians — would be likely to be concerned about some or all of these recommended changes, as they would introduce new features with relation to their products which are not currently available in other countries.

    Despite the likelihood of major industry players not being in favour of some of the listed recommendations, at least one consumer group has already strongly welcomed them.

    Consumer advocacy group CHOICE, for example, described the recommendations as delivering “a clear blueprint to reduce the digital price discrimination faced by Australian consumers”.

    “Our research shows Australians cop a raw deal on digital prices, and today’s report provides a much-needed trigger for government action to terminate the so-called ‘Australia tax’,” says CHOICE director of campaigns and communications, Matt Levey. “In particular, we congratulate the Committee for taking aim at the practice of ‘geo-blocking’, the virtual walls put in place by global copyright owners and manufacturers to artificially carve up markets and sustain higher prices in regions like Australia.”

    “Taken together, these are strong recommendations based on a huge amount of evidence, including the Committee’s welcome step of compelling IT giants Apple, Adobe and Microsoft to front the inquiry in April this year,” Levy added. “We now need to see this bipartisan approach translate into action in the Parliament, giving Australians the confidence and tools to bypass virtual walls and access legitimate, cheaper digital goods.”

    opinion/analysis
    Wow. Simply wow. The recommendations outlined in this report are incredible, and represent something of a “best possible outcome” win for Australian consumers and businesses, in terms of price discrimination in the IT product market. The end of geo-blocking? Legislated right of resale for digital content? A review of TPM sections of the Copyright Act? All of this sounds amazing, and exactly what consumers want. This document really is visionary, and a highly consumer-oriented statement on how the future of digital applications and content should play out in Australia over the next several decades.

    Of course, most of the recommendations will never be enacted.

    Keen observers will note that it is likely that companies such as Apple, Google, Amazon, Valve, Microsoft, Sony and others, who sell digital content to Australians, will not agree to abide by these recommendations unless forced to by law, and in fact it is likely that even if laws are enacted to force these companies to follow the recommendations, a huge wave of lawsuits will eventuate and probably go all the way to the High Court.

    Companies such as Apple, which tightly control their digital content, or even companies such as Steam, which are much more customer-friendly, currently have no functionality, for example, to allow customers to resell products which have been bought through Internet storefronts such as iTunes and Steam. And they have no intention of offering such functionality in their products ever.

    The problem for these vendors is two-fold. Firstly, it would be an incredible technical step to allow such functionality in Australian versions of Steam and iTunes (to take two examples), but not in international versions. These vendors simply do not want to take this step and allow Australians technical functionality not available overseas, such as resale of digital products.

    Secondly, there is also the ecosystem to consider. These Internet storefronts depend on highly complex licensing agreements with third parties (for example, music labels in the case of iTunes, and video game manufacturers in the case of Steam). There are very strict stipulations in these agreements which allow vendors to sell digital copies of the appropriate content; if the Federal Government tries to force features such as geo-blocking removal or adding in resale options, this move will go against the distributor’s underlying, standardised contracts with their content providers.

    I am not exaggerating when I say that firstly, powerful lobbying firms will be brought to bear on Australia’s politicians to stop such laws, should they try and enact them. Secondly, if that fails, then I anticipate that many content makers will simply remove their content from the Australian versions of the Internet storefronts we’ve been discussing.

    Realistically, Australia is part of a global marketplace. It’s a very nice idea, but trying to introduce consumer safeguards on the Australian segment of that marketplace — when no other country is doing the same — is going to be an exercise in frustration for everyone concerned. Globalisation has its benefits — but also its problems.

    What I do expect to see happen as a result of this inquiry is not the end of geo-blocking or the introduction of resale rights on content. Instead, I expect to see a much more watered-down impact. I’m sure the ABS market examination will go ahead, for example, and I’m sure the ACCC will crack down a little more on vendors abusing Australians’ contract rights. And I’m sure the Government will set up a website to show Australians how to evade geo-blocking. We’ll also see some updates to the Copyright Act.

    But the bigger questions are global ones. And as aspirational as this review is, it will not be able to solve them. That’s just reality.

    submit to reddit

    22 Comments

    You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

    1. Bpat
      Posted 29/07/2013 at 3:39 pm | Permalink |

      TL;DR: Federal Parliament committee said to Microsoft, Apple, etc. “Your a very naughty boy, don’t do it again.”

    2. Stuart H
      Posted 29/07/2013 at 3:55 pm | Permalink |

      You don’t think it might go the same way as the multi region DVD court case? Wasn’t Australia the only country at the time to enforce that?

      • TrevorX
        Posted 29/07/2013 at 7:26 pm | Permalink |

        Heh. ‘Enforce’. I like that.

    3. Ryan
      Posted 29/07/2013 at 4:10 pm | Permalink |

      other people aren’t trying to do it yet but once someone starts fair game for all poor steam

      http://www.polygon.com/2013/7/22/4544654/steam-could-be-heading-to-court-over-pre-owned-games-lawsuit-later?utm_source=twitterfeed&utm_medium=twitter

    4. Guest
      Posted 29/07/2013 at 4:44 pm | Permalink |

      civ5 expansion: $28 AUD from amazon USA (had to enter a US shipping address for a digital download, how stupid). cheapest Australian price I found: $49

    5. Tinman_au
      Posted 29/07/2013 at 5:11 pm | Permalink |

      The end of geo-blocking…now theres a vote winner….

      How ever, I don’t agree with the resale of digital content, too much of a can of worms (quite possibly literally!!). If they made the price reasonably to begin with, the resale value would be next to nothing anyway.

    6. Graham
      Posted 29/07/2013 at 5:56 pm | Permalink |

      All of this concern evaporates if the Coalition gets elected.

    7. Gamer
      Posted 29/07/2013 at 6:37 pm | Permalink |

      Correction – Internationally Steam DOES allow reselling of digitally brought games. This is a requirement by law in the EU. You can even sell used software to online ‘resellers’ who will then sell the software for you.

      • TrevorX
        Posted 29/07/2013 at 7:50 pm | Permalink |

        Yea I was thinking that as I read this – the EU Court of Justice ruled a year ago that reselling of digital content such as games and music is legal. So certain provisions have international precedent (and possibly even technical implementation).

    8. Dylan
      Posted 29/07/2013 at 7:24 pm | Permalink |

      When it comes to Steam, Valve don’t set the prices, the publishers do. Sure, Valve get a cut, but that’s about it.

      • TrevorX
        Posted 29/07/2013 at 8:05 pm | Permalink |

        Yes, Valve would welcome international price parity as it would simplify their systems. They wouldn’t welcome legislative requirements forcing them to create a technical mechanism to enable content reselling, but as my comment above mentions, it might be something they already have to do to meet EU regulations.

        • Woolfe
          Posted 30/07/2013 at 9:46 am | Permalink |

          Actually I think you would find they wouldn’t care about Geo-blocking at least.

          As mentioned the Publishers set the prices. For Valve it is more work for them having to SET the Geo-blocks in place than it is to just distribute as they want.

          Look at the independents they tend to have the same price across the steam platform. Its got to be easier to have a single price, than have different ones for each country/region.

        • PeterA
          Posted 30/07/2013 at 1:27 pm | Permalink |

          Look at the “Gift” system on steam.
          Look at the “Market” on steam.

          They already have the capability to let people sell their digitally owned content, I honestly believe it would be trivial, positively trivial to allow people to sell content that they owned in Steam.

          Hell, the Australian market would be a great trial-market, to see how much of an effect it has on game sales.

    9. GoddyofAus
      Posted 29/07/2013 at 8:06 pm | Permalink |

      In alot of ways, this is a concession of defeat on the part of the committee. They know they can’t get the political advantage to implement these laws and even if they did, it would only end in Legal Warfare. They’re basically saying “we know these guys are screwing you, but because lobby groups and their wallets have all the power, we can’t act; but what we can do is teach you how to do this yourselves”.

      That last part won’t earn the Government any friends inside these multinationals, but at least they’re sticking the boot in and acknowledging there is a big problem. The ultimate reality is however, that theese corporations have way too much power over our politics, and one day, it’s going to get ugly.

      TL;DR to all the corporations that so blatantly rip off Australians because they know they can get away with it, here’s a big fuck you to send you to bed tonight.

    10. Karl
      Posted 29/07/2013 at 10:37 pm | Permalink |

      “Globalisation has its benefits — but also its problems.”
      Uh, how are we getting any of the benefits? We pay more and things often aren’t available in a timely manner or at all. So what else is globalisation getting us? The opportunity to see just how ripped-off we are?

      • PeterA
        Posted 30/07/2013 at 1:28 pm | Permalink |

        I think the benefits we see; are that the products are sold to us at all.

        10 years ago products were released in Australia 12+ months after the US. As companies get bigger, as global trade becomes easier, we have gained access to this content/technology.

        We get royally screwed in pricing, but there are some benefits.

    11. mick
      Posted 30/07/2013 at 8:11 am | Permalink |

      Forcing price parity would be the best place to begin.

      How does this impact bricks and mortar retailers? Some would take a real hit… but i also think that with changes in available distribution methods we need to accept that they will… and may no longer be viable businesses.
      I would feel for those owners but how often can we hold back change just to protect what has worked in the past and business?

      Developing and enacting many of the proposed changes will take years…. i just hope the govt continues to prioritise this project.

    12. Posted 30/07/2013 at 9:21 am | Permalink |

      The recommendations are good on paper, but I suppose we’ll have to wait to see what comes of it. Getting around geoblocking can violate EULAs, leading to the removal of rights to the product, so getting around geoblocking is risky until there are consumer protections in place.

      When it comes to price-gauging, I’m reminded of what happened with Greenman Gaming. The publisher forced them to hike their prices as a local retail chain threatened the publisher if they didn’t do something about people buying it cheaper online. Unfair to the consumer, but that’s the reality of the marketplace. Forcing price parity (as Mick suggested) is a bad idea for this reason, as the document warned, as such legislation can lead to lawsuits against those discounting rather than those price gauging.

      My hope is that recommendations 4, 5, and 10 are implemented ASAP, with recommendations 7 and 9 to follow. 7 mainly for clarifying fair use, not so much for resale.

      • Mike
        Posted 30/07/2013 at 11:18 am | Permalink |

        GMG is a very small operation hence they were an easy target for the dinosaur B&M stores.

        If that certain local retail chain were to threaten a publisher over the deals available on Amazon, I know for a fact they would be told to take a hike purely because of the market presence that Amazon has. No publisher out there can afford to not have their products on that platform simply because it’s so massive.

        I was able to pick up a code for the new(ish) Tomb Raider for $10 from Amazon which was nearly half the price of the heavily discounted price on Steam. The only “geo block” in place was that I had to have a US shipping address which was trivial to add.

        Valve’s Steam is a different beast altogether. Their primary business is selling games and game related software, and only that. It’s easy for a publisher to dictate terms when your business model is so one-dimensional.

        The very slow and agonising death of B&M entertainment stores, FTA TV, and other monopolistic platforms will see things change. That change is coming and there’s nothing these vested interest groups can do about it other than go with the flow.

    13. Gordon Drennan
      Posted 30/07/2013 at 1:05 pm | Permalink |

      The big US companies involved laughed in the Australian parliamentary committee’s faces by saying things like that they charge whatever the market will pay. The Australian government won’t do anything. It won’t even stop buying those company’s products themselves, let alone do anything to protect Australian consumers.

      • PeterA
        Posted 30/07/2013 at 1:31 pm | Permalink |

        I agree without reservation with Gordon Drennan. That says it all.

        :)

    14. HerpDerp
      Posted 30/07/2013 at 11:02 pm | Permalink |

      1)Set up a committee that investigates if content is being overcharged in Aus compared to other places.
      2) If an organization is shown to be overcharging signifcantly (25% or more) then give them few months to rectify or no longer enforce any copyright protection for their products.
      3) !?!?!?!
      4) Profit!

      Loss of money is the only thing business understands. You have to hit them in the wallet or they will not give a damn.




    Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:


  • Most Popular Content


  • Six smart secrets for nurturing customer relationships
    [ad] Today, we are experiencing a world where behind every app, every device, and every connection, is a customer. Your customers will demand you to be where they and managing customer relationship is the key to your business’s growth. The question is where do you start? Click here to download six free whitepapers to help you connect with your customers in a whole new way.
  • Enterprise IT stories

    • NetSuite in whole of business TurboSmart deal turbosmart

      Business-focused software as a service giant NetSuite has unveiled yet another win with a mid-sized Australian company, revealing a deal with automotive performance products manufacturer Turbosmart that has seen the company deploy a comprehensive suite of NetSuite products across its business.

    • WA Health told: Hire a goddamn CIO already doctor

      A state parliamentary committee has told Western Australia’s Department of Health to end four years of acting appointments and hire a permanent CIO, in the wake of news that the lack of such an executive role in the department contributed directly to the fiasco at the state’s new Fiona Stanley Hospital, much of which has revolved around poorly delivered IT systems.

    • Former whole of Qld Govt CIO Grant resigns petergrant

      High-flying IT executive Peter Grant has left his senior position in the Queensland State Government, a year after the state demoted him from the whole of government chief information officer role he had held for the second time.

    • Hills dumped $18m ERP/CRM rollout for Salesforce.com hills

      According to a blog post published by Salesforce.com today, one of Ted Pretty’s first moves upon taking up managing director role at iconic Australian brand Hills in 2012 was to halt an expensive traditional business software project and call Salesforce.com instead.

    • Dropbox opens Sydney office koalabox

      Cloud computing storage player Dropbox has announced it is opening an office in Sydney, as competition in the local enterprise cloud storage market accelerates.

    • Heartbleed, internal outages: CBA’s horror 24 hours commbankatm

      The Commonwealth Bank’s IT division has suffered something of a nightmare 24 hours, with a catastrophic internal IT outage taking down multiple systems and resulting in physical branches being offline, and the bank separately suffering public opprobrium stemming from contradictory statements it made with respect to potential vulnerabilities stemming from the Heartbleed OpenSSL bug.

    • Android in the enterprise: Three Aussie examples from Samsung androidapple

      Forget iOS and Windows. Today we present three decently sized deployments of Android in the Australian market on Samsung’s hardware, which the Korean vendor has dug up from its archives over the past several years for us after a little prompting :)

    • Businesslink cancelled Office 365 rollout cancelled

      Microsoft has been on a bit of a tear recently in Australia with its cloud-based Office 365 platform, signing up major customers such as the Queensland Government, Qantas, V8 Supercars and rental chain Mr Rental. And it’s not hard to see why, with the platform’s hybrid cloud/traditional deployment model giving customers substantial options. However, as iTNews reported last week, it hasn’t been all plain sailing for Redmond in this arena.

    • Qld Govt inks $26.5m deal for Office 365 walker

      The Queensland State Government yesterday announced it had signed a $26.5 million deal with Microsoft which will gain the state access to Microsoft’s Office 365 software and services platform. However, with the deal not covering operating system licences and not being mandatory for departments and agencies, it remains unclear what its impact will be.

    • Hospital IT booking system ‘putting lives at risk’ doctor

      A new IT booking platform at the Austin Hospital and Olivia Newton-John Cancer and Wellness Centre in Melbourne is reportedly placing the welfare of patients with serious conditions at risk.

  • Enterprise IT, News - Apr 17, 2014 16:39 - 0 Comments

    NetSuite in whole of business TurboSmart deal

    More In Enterprise IT


    News, Telecommunications - Apr 17, 2014 11:01 - 151 Comments

    Turnbull lies on NBN to Triple J listeners

    More In Telecommunications


    Featured, Industry, News - Apr 17, 2014 9:28 - 1 Comment

    Campaign Monitor takes US$250m from US VC

    More In Industry


    Digital Rights, News - Apr 17, 2014 12:41 - 15 Comments

    Anti-piracy lobbyist enjoys cozy email chats with AGD Secretary

    More In Digital Rights