• Enjoy the freedom to innovate and grow your business


    [ad] With Microsoft Azure you have hybrid cloud flexibility, allowing your platform to span your cloud and on premise data centre. Learn more at microsoftcloud.com.

  • IT Admin: No Time to Save Time?


    [ad] Do you spend too much time patching machines or cleaning up after virus attacks? With automation controlled from a central IT management console accessible anytime, anywhere – you can save time for bigger tasks. Try simple IT management from GFI Cloud and start saving time today!

  • Free Forrester analysis of CRM solutions


    [ad] In this 25 page report, independent analyst house Forrester evaluates 18 significant products in the customer relationship management space from a broad range of vendors, detailing its findings on how CRM suites measure up and plotting where they stand in relation to each other. Download it for free now.

  • Great articles on other sites
  • RSS Great articles on other sites


  • Reader giveaway: Google Nexus 5


    We’re big fans of Google’s Nexus line-up in general at Delimiter towers. Nexus 4, Nexus 7, Nexus 10 … we love pretty much anything Nexus. Because of this we've kicked off a new competition to give away one of Google’s new Nexus 5 smartphones to a lucky reader. Click here to enter.

  • Blog, Gadgets - Written by on Monday, February 4, 2013 15:39 - 8 Comments

    The difficulties of ordering a Surface Pro in Australia

    surface-pro

    blog Want to buy one of Microsoft’s new Surface Pros in Australia? Well, as we covered a couple of weeks ago, you’re out of luck, as Microsoft isn’t shipping them locally yet. But you may not know quite how out of luck you truly are: It’s probably not even worth ordering one from overseas through the usual avenues, according to PCWorld Australia. The publication details the convoluted details of tax regulations for Surface Pro importing (we recommend you click here for the full details):

    “It sounds good in theory, but a sticking point is the Government’s $1000 GST threshold. What this means is that if you’ve got a package being sent internationally, coming through Customs, it has to be under $1000 in overall value — otherwise Customs will impose a 10 per-cent GST charge on the item’s value plus postage and insurance”

    The ongoing debacle around Surface availability in Australia really just have the feeling of a bad joke at this point. Microsoft really hasn’t gotten its act together with the Surface; and one has the feeling that this bodes badly for Windows 8 tablets in general, given that the Surface is pretty much the poster child for Windows 8 in a tablet form factor at this point.

    Image credit: Microsoft

    submit to reddit

    8 Comments

    You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

    1. Marcus
      Posted 04/02/2013 at 3:49 pm | Permalink |

      get it shipped to a US friend, get-them to remove the invoice and repack/wrap it as a gift.
      Gifts are not susceptible to the same rules.

      Probably not entirely legal to do that though, at a guess.

    2. stephen hall
      Posted 04/02/2013 at 4:11 pm | Permalink |

      From http://www.customs.gov.au/site/page5653.asp
      Gifts sent to you

      There is no longer a concession for goods sent as a gift. Goods that are gifted, donated, loaned or supplied free of charge are still subject to assessment for duty and other taxes and charges if they have a value of more than A$1,000 or if the goods are tobacco and/or alcohol products.

      If you are unable to provide evidence of the value of the goods, the legislation provides other ways of determining value.

      The ‘gift concession’ (by-law number 9740019) was revoked on and from 1 October 2008, after the low value goods threshold was increased to A$1,000.

      • Marcus
        Posted 04/02/2013 at 4:46 pm | Permalink |

        ahh ok.. its been a while since i ordered anything big from overseas…

      • Timothy Walters
        Posted 05/02/2013 at 9:39 am | Permalink |

        So, the question is this:

        Is a second-hand Surface Pro worth less than $1,000? It is technically second-hand now after all…

        • Posted 05/02/2013 at 2:24 pm | Permalink |

          Customs doesn’t get bogged down in such minor details as ‘actual value’. I’ve sent a ten-year old piece of specialist hardware, worth probably a few hundred, to the US for repair. On the way back they pulled it up at customs and demanded GST based on the original purchase price.

          It took weeks of arguing before they agreed that it was neither a purchase nor had it kept 100% of it’s value.

    3. Trevor
      Posted 04/02/2013 at 6:03 pm | Permalink |

      Pretty easy to declare the value of the goods at less than $1,000 though, particularly if you insure it for $999 or similar. Also remember the value is only the value of the goods themselves – it doesn’t include shipping or insurance (which the previous law adding tax to goods over the value of $250 didn’t exclude).

      Sorry Ren, I’m unsure how this warrants an item on its own – this is how importation of goods has worked for five years now. It affects all kinds of imports such as notebooks and ultrabooks that are significantly more expensive in Australia and GST and import duty aren’t easy to swallow there, either, but they’re usually small in comparison to local retail markups compared to international markets. Why would the surface be any different? If it was available locally it would also attract GST (although it may be able to avoid the 5% duty individual importers would have to pay).

    4. simon
      Posted 05/02/2013 at 8:56 am | Permalink |

      For someone who seams to hate windows 8 you look really upset you can’t get a Surface Pro

      • Marcus
        Posted 05/02/2013 at 9:32 am | Permalink |

        Probably because the OS (or the UI in any case) was written for that hardware in mind.




    Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:


  • Most Popular Content


  • Six smart secrets for nurturing customer relationships
    [ad] Today, we are experiencing a world where behind every app, every device, and every connection, is a customer. Your customers will demand you to be where they and managing customer relationship is the key to your business’s growth. The question is where do you start? Click here to download six free whitepapers to help you connect with your customers in a whole new way.
  • Enterprise IT stories

    • NetSuite in whole of business TurboSmart deal turbosmart

      Business-focused software as a service giant NetSuite has unveiled yet another win with a mid-sized Australian company, revealing a deal with automotive performance products manufacturer Turbosmart that has seen the company deploy a comprehensive suite of NetSuite products across its business.

    • WA Health told: Hire a goddamn CIO already doctor

      A state parliamentary committee has told Western Australia’s Department of Health to end four years of acting appointments and hire a permanent CIO, in the wake of news that the lack of such an executive role in the department contributed directly to the fiasco at the state’s new Fiona Stanley Hospital, much of which has revolved around poorly delivered IT systems.

    • Former whole of Qld Govt CIO Grant resigns petergrant

      High-flying IT executive Peter Grant has left his senior position in the Queensland State Government, a year after the state demoted him from the whole of government chief information officer role he had held for the second time.

    • Hills dumped $18m ERP/CRM rollout for Salesforce.com hills

      According to a blog post published by Salesforce.com today, one of Ted Pretty’s first moves upon taking up managing director role at iconic Australian brand Hills in 2012 was to halt an expensive traditional business software project and call Salesforce.com instead.

    • Dropbox opens Sydney office koalabox

      Cloud computing storage player Dropbox has announced it is opening an office in Sydney, as competition in the local enterprise cloud storage market accelerates.

    • Heartbleed, internal outages: CBA’s horror 24 hours commbankatm

      The Commonwealth Bank’s IT division has suffered something of a nightmare 24 hours, with a catastrophic internal IT outage taking down multiple systems and resulting in physical branches being offline, and the bank separately suffering public opprobrium stemming from contradictory statements it made with respect to potential vulnerabilities stemming from the Heartbleed OpenSSL bug.

    • Android in the enterprise: Three Aussie examples from Samsung androidapple

      Forget iOS and Windows. Today we present three decently sized deployments of Android in the Australian market on Samsung’s hardware, which the Korean vendor has dug up from its archives over the past several years for us after a little prompting :)

    • Businesslink cancelled Office 365 rollout cancelled

      Microsoft has been on a bit of a tear recently in Australia with its cloud-based Office 365 platform, signing up major customers such as the Queensland Government, Qantas, V8 Supercars and rental chain Mr Rental. And it’s not hard to see why, with the platform’s hybrid cloud/traditional deployment model giving customers substantial options. However, as iTNews reported last week, it hasn’t been all plain sailing for Redmond in this arena.

    • Qld Govt inks $26.5m deal for Office 365 walker

      The Queensland State Government yesterday announced it had signed a $26.5 million deal with Microsoft which will gain the state access to Microsoft’s Office 365 software and services platform. However, with the deal not covering operating system licences and not being mandatory for departments and agencies, it remains unclear what its impact will be.

    • Hospital IT booking system ‘putting lives at risk’ doctor

      A new IT booking platform at the Austin Hospital and Olivia Newton-John Cancer and Wellness Centre in Melbourne is reportedly placing the welfare of patients with serious conditions at risk.

  • Enterprise IT, News - Apr 17, 2014 16:39 - 0 Comments

    NetSuite in whole of business TurboSmart deal

    More In Enterprise IT


    News, Telecommunications - Apr 17, 2014 11:01 - 147 Comments

    Turnbull lies on NBN to Triple J listeners

    More In Telecommunications


    Featured, Industry, News - Apr 17, 2014 9:28 - 1 Comment

    Campaign Monitor takes US$250m from US VC

    More In Industry


    Digital Rights, News - Apr 17, 2014 12:41 - 15 Comments

    Anti-piracy lobbyist enjoys cozy email chats with AGD Secretary

    More In Digital Rights