[ad] The service leader for Cloud is now in Australia. Secure, reliable cloud and managed hosting all backed by 24x7x365 Fanatical Support. Create your free account now.
Buy an Seagate Business Storage NAS for your chance to win a holiday
[ad] Purchase a selected Seagate Business Storage NAS to receive a $20 cash-back AND go into the draw to win a $1,000 Flight Centre voucher so you can holiday in the destination of your choice. T&Cs apply.
Great articles on other sites
- NBN Co strategic review to be released tomorrow
- Xbox One smashes sales records
- Tech leaders call for speed, ubiquity in NBN rollout
- AIIA urges Hockey to tackle taxes
- IBM accuses Qld govt of trying to ‘rewrite history’
- Newlease undergoes reverse takeover to score ASX listing
- Australia Post loses battle | The Australian
- Start-ups leap at Telstra's accelerator
- Labor won't hand over NBN advice to Turnbull
- Adelaide Uni on hiring blitz for tech transformation
How mobile and social media affect your Customer Experience strategy
[ad] How will the adoption of mobile devices and social media affect your Customer Experience strategy? Are you reaching your organisation's customers through these touch points? Click here to download a whitepaper by Fifth Quadrant examining consumer and business attitudes to these new contact channels.
50 things top IT pros need to know
[ad] This 18 page TechRepublic whitepaper explores 10 things you should know to become an epic IT manager, 40 other essential tips to advance your IT career and practical guidance for starting an IT consulting business. Click here to access the whitepaper.
Enterprise IT, Featured, News - Written by Renai LeMay on Friday, June 1, 2012 16:11 - 6 Comments
Qld Health payroll: The lawsuit may be back on
news The new LNP Queensland Government is reportedly attempting to source legal advice created for the previous Bligh Labor Government with respect to whether it would be feasible to sue vendors involved in the disastrous Queensland Health payroll systems implementation.
In June 2010, following a damning report by the state’s Auditor-General into the payroll fiasco, which has seen many Queensland Health workers go unpaid and many others overpaid, the Bligh Government sought legal advice on whether vendors involved in the project could be sued for damages.
“The Auditor-General’s report clearly identifies failings on the part of contracted provider IBM,” said a statement issued by then-Queensland Premier Anna Bligh and Health Minister Paul Lucas, noting the state reserved its right to withhold final payment and seek damages. “We have sought Crown Law advice in relation to options for terminating the payroll contract with IBM and it’s only fair that we seek to reserve our legal rights. The Government has issued IBM a Show Cause Notice as to why the contract should not be terminated,” Bligh said.
That advice never went anywhere, to this publication’s knowledge, but it appears as if the new LNP Government led by Premier Campbell Newman may seek to resurrect the proposed legal action.
LNP Health Minister Lawrence Springborg is currently seeking to find the legal advice provided to the previous government, according to an article published by the Courier Mail newspaper this week, but had been stymied, allegedly, because the material had become a Cabinet document and was therefore protected. The Labor Opposition has denied that the documents hold a solution to the payroll mess.
The Auditor-General’s report filed in 2010 found that all concerned in the implementation — prime contractor IBM, Queensland Health itself and government shared services provider CorpTech — significantly underestimated the necessary scope of the project. IBM had initially told the Government that a “relatively small” amount of functionality would be required to implement a similar new payroll system at Queenland Health as a previous build at Queensland Housing — despite the fact that the Housing rollout only catered for 1200-1300 staff, compared with Health’s 78,000.
The payroll systems rollout was based on software provided by German giant SAP, but SAP is believed to have had little to do with the implementation. However, also involved is the Workbrain workforce management software provided by software vendor Infor.
In 2010, IBM defended its implementation at Queensland Health, when asked to respond to the prospect of facing legal action by the Queensland Government. “As a global company with deep expertise in dealing with highly complex systems implementations, we vigorously defend the quality of the system we delivered to Queensland Government,” the company said at the time. Big Blue maintained it was “not responsible” for many key aspects of the payroll overhaul as confirmed in the Auditor-General’s report.
“We delivered within the governance structure established by Queensland Health and outlined in the Auditor General’s report,” the company added. “IBM has relentlessly and consistently delivered above and beyond the scope of the contract to assist Queensland Health identify and address concerns with its payroll process.” The company said its commitment to supporting the state in its mission to provide quality services to employees remained unchanged.
Whatever path the Queensland Government takes with respect to the future of the system, it is likely to be expensive. Springbord has publicly stated that the cost of fixing the platform may rise eventually to $440 million.
To be honest I don’t think the new LNP Government really knows what they are dealing with with regards to the disastrous payroll systems implementation at Queensland Health, and I don’t think they understand the dynamics involved between the implementation and the involvement of the various vendors either. Shocking, I know, that politicians may not understand complex technology implementations. I suspect it may take them three to four years to understand this problem and fix it. I await the next audit report into the issue with bated breath.
Personally, I don’t think it would be a good idea for the State Government to sue IBM over the issue. Frankly, Queensland is likely still very reliant on IBM to keep this system working, and while IBM may share some of the blame for the issue in the first place, I suspect any court would find the lion’s share of the blame should go to the Government itself and its poor governance of the project. Besides, it’s not as if the state is going to be able to avoid dealing with IBM in the future — no major Australian organisation is uninvolved with the vendor — that’s how big it is. Probably the better course of valor would be to use the payroll issue as a stimulus to get better outcomes in other areas.
Image credit: Capcom/Nintendo (Phoenix Wright: Ace Attorney video game)
Latest Delimiter 2.0 articles (subscriber content)
|Politicians from Australia’s major parties need to stop issuing ludicrous blanket pardons for the intelligence community’s ongoing misdemeanours and start applying a basic modicum of transparency and accountability to this important national security function.|
|The independent pro-fibre National Broadband Network movement is doing a far better job of promoting Labor’s Fibre to the Premises-based NBN policy than Labor itself. When is Labor going to wake from its slumber and start supporting this scrappy but energetic grassroots network of activists?|
|Ziggy Switkowski's first substantial public appearance since being appointed NBN Co chief executive has starkly demonstrated just how different he is from his predecessor, Mike Quigley, and just how strictly he will adhere to the guidelines which his patron, Communications Minister Malcolm Turnbull, has set for him.|
|Australian technology companies have been virtually absent from the the nation’s public stockmarket over the past decade as the stigma of the dot com bust took its toll on investor confidence. But a clutch of new listings planned for the closing months of 2013 shows renewed interest in the sector and that local entrepreneurs are smelling money in the air once again.|
|NBN Co’s Strategic Review process gives the company an unmissable opportunity to re-evaluate the early decision to deploy its FTTP network primarily through Telstra’s underground ducts. The company and its new Coalition masters must now seriously consider deploying more fibre aerially on power poles in an effort to speed up its rollout substantially.|
|That moment which many Australian technologists fervently hoped for but never expected to see has come to pass: Simon Hackett has been appointed to the board of the National Broadband Network Company. But what questions should the Internode founder be asking NBN Co’s executive management team? Here’s five ideas to start with.|
|The rapid replacement of respected NBN Co chief operating officer Ralph Steffens with a Telstra executive who appears less experienced with fibre rollouts but better politically connected represents a key signal that NBN Co’s senior executive hiring process has now become completely politicised and is no longer independent from the Federal Government.|
Enterprise IT, Featured, News - Dec 11, 2013 13:07 - 1 Comment
“Diabolical mess”, “Scandal of epic proportions”: NT ICT Minister damns Fujitsu to hell in extraordinary rant
More In Enterprise IT
- Qld confirms plans to sell CITEC
- David Boyle appointed NAB CIO
- Qld payroll lawsuit ‘rewriting history’, says IBM
- Harbour City Ferries goes Microsoft across the board
- Payroll disaster: Queensland sues IBM
News, Telecommunications - Dec 11, 2013 12:29 - 29 Comments
More In Telecommunications
- Labor forces NBN Co back to Senate
- Telstra 4G trials hit 300Mbps
- “Captain of the Titanic”: Turnbull mocks Quigley’s NBN tenure
- NBN Co still has 1Gbps on way
- Delimiter appeals Turnbull Blue Book censorship
Blog, Industry, Startups - Dec 10, 2013 10:19 - 0 Comments
More In Industry
- Telstra shares millions with Box
- The Australian IT sector needs a stronger voice
- Xbox One goes off with a bang … but will the PS4 launch eclipse it?
- It’s not just Freelancer: Aussie tech IPOs are back in general
- Freelancer’s IPO: A billion reasons to care
Digital Rights, News - Dec 10, 2013 18:57 - 0 Comments
More In Digital Rights
- Telstra ‘not logging’ customers’ web, email history
- Labor, Coalition reject Intelligence committee reformation
- Screwed: Australian PS4, Xbox One lack basic functionality
- Censored: Appeal for AG’s Blue Book fails
- Senate to force TPP publication