blog Those of you who run your own business and thus have had the unfortunate experience of being forced to interact with the Government’s myGov website will be aware that the site is, to put it rather bluntly, something of a piece of crap.
It launched in 2013, supposedly as a single sign-on mechanism to access a range of government services, but has since been plagued by issues. Among other problems, it has historically — in the year of 2016 — had severe difficulty with the rather simple task of resetting users’ passwords.
Well, good news! The Digital Transformation Office may shortly be handed responsibility for retrofitting the site into a basic level of functionality. The Canberra Times reports (we recommend you click here for the full article):
“Fairfax understands that moves are already under way for the DTO to take over the management of the web portal from Commonwealth service delivery workhorse the giant Department of Human Services.”
I’m personally in two minds about this proposed change.
On the one hand, there is no doubt that it would be hard for the DTO to actually do a worse job with myGov than the Department of Human Services has. The site just lacks a level of basic functionality that it needs to have. The DTO — currently billed as some of the smartest minds in technology in the Federal Government — could earn themselves plaudits by just fixing a few of the major bugs.
At the very least, the DTO does have the political clout to push through change, with its direct links to Prime Minister Malcolm Turnbull.
On the other hand … we’re not precisely talking here about a minor IT project. The myGovt is a large and very complex project and platform, interacting as it does with a wide variety of other government IT platforms. I’m really not sure that the DTO — with its large current focus on user interface structuring and front of house work — has the sheer IT governance guts to pull this one back on the road.
There is some deep IT development which needs to be done here, and that development needs to be overseen by a very robust IT project management office. Does the DTO actually have that, having been set up only a short time ago? I guess we’ll very shortly find out.
Image credit: Office of Malcolm Turnbull