Update: This article initially apportioned blame for this situation to Telstra. However, Delimiter now believes the primary responsibility for this situation lies with retail ISP Eftel, and somewhat with NBN Co.
blog You would think … you would really think, that there would be no possible way that NBN Co, Telstra and retail ISPs like Eftel could so badly coordinate the changeover process from Telstra’s copper network to NBN Co’s fibre network that any resident could be left without telecommunications access. After all, there is supposed to be an 18 month window between the time the NBN’s fibre is deployed in an area and the copper cut off. But no. Somewhere along the line, this basic process has hit fail territory. From the ABC (we recommend you click here for the full article) comes the news that some Tasmanians are having their copper cut off before the NBN’s fibre is connected. A sample paragraph:
“The Lewincamp family lives in an area where the network is available, but one month ago its internet and phone connection on the old copper network was cut by the service provider. Sona Lewincamp runs a business from home and is struggling to get connected to the NBN.”
So what’s happened here? I’ve done a bit of digging, and this one looks like it’s down to a combination of incompetence from retail ISP Eftel and NBN Co. It appears as though Eftel informed Lewincamp that his ADSL connection was now defunct, because the NBN had technically been rolled out to his area. The ISP then informed its ADSL wholesaler, Telstra, to cut the connection. But the transfer to NBN Co was bungled, because NBN Co hasn’t been able to get through its backlog to get the new connection done.
What should have happened is this: Eftel should never have asked Telstra to cut the ADSL connection until the NBN’s fibre connection was actually active. That would have avoided the whole situation. And there’s also a big fat sack of blame to hang on NBN Co here, in that its activation processes in Tasmania appear to be abysmal, and in that it doesn’t appear to have properly trained Eftel in how to do the switchover.
Let me write this in very plain and simply English so that the bozos responsible for this outcome (primarily at Eftel) understand: You are a big fat, pathetic joke. You are incompetent. You are a bunch of imbeciles who could not organise a chook raffle in a country pub. Whoever let this situation happen should be fired immediately. You suck.
This was the situation that was never supposed to happen under the NBN. An 18 month window was set up between the connection of the NBN and the disconnection of the copper so that this would never happen. And yet someone has allowed it to happen. How ridiculous. How farcical. Fibre running past people’s houses and yet they can’t connect to it because of bureaucracy, while they’re trying to run businesses.
Everyone involved in this should be ashamed. You are failures. This is how far the NBN project has now come. It has become a farce.
Image credit: Star Trek: The Next Generation