blog Is Telstra ever not cutting jobs in one division or another? The company seems to go through a purge every few six months or so, at least in my decade-long tenure as a technology journalist. The latest cuts were announced this week. There’s been a lot of coverage of the issue over the past 24 hours, but probably the best story comes from the ABC, which also has comment from the Ceommunications, Electrical and Plumbing Union. The ABC reports (we recommend you click here for the full article):
“Telstra has announced plans to cut 1,100 jobs from its operations division by June next year … There will also be a review of Telstra’s customer service division and media unit.”
As always, there’s a degree of argy-bargy between the union and Telstra. Telstra claims it outlined the cuts long ago. The union claims ousted staff are being left in the lurch. The truth is very likely, as is usually the case, somewhere in between ;)
Image credit: Telstra
I swear, if Telstra cut any more jobs, they’ll be using bomb diffusion robots to to copper callouts….
Probably not a bad idea with the sort of state some of it’s in….”No….NO! OH GOD NO NOT THAT WIRE!” ;P
Ray Hadley this morning on the radio commented very mildly on this. He mentioned quickly about the job losses then somehow the topic diverted to Labour and his words, the knuckleheads that were in Labour that paid Telstra 11Billion of tax payers money. WTF has that got to do with Telstra cutting jobs.
If anything, Telstra should be employing more Australians lol with all that $$$
Funny how the topic at hand was diverted to Labours apparent wrong doings. How about you rip into Telstra Hadley for a good 5 minutes like you do and did the Labour govt pre-election. Gutless a-hole.
Does Hadley and Jones just have that much angst towards Labour that for the next umpteen years they’re always going to blame Labour for absolutely everything that happens in this country.
Gutless a-hole.
A gutless a-hole is not a functional a-hole. You obviously failed Anatomy 101.
It’s actually spelt “Labor”
Keeping the focus on Labor, keeps it off their mates who are now in power.
Dave
It’s good to see you want to protect and defend Labor so much after the mess they have left the country in, you should learn to spell Labor correctly!!
Some people just like to stay in the 1912’s!
Join the club fellow brethren.
Telstra should really think hard before off-shoring any more jobs. While the off-shore folks try to be helpful, it usually takes getting through to an Aussie to actually get anything resolved properly and within a reasonable time frame.
@tinman
You are spot on
I could spend 45min on the phone trying to sort out a billing issue, yet of I spoke to an Australian it would be solved in 10min.
I don’t understand. The Philippine people are trained by Australian people yet just can’t think on there own…
I think the issue is that the Philippine staff work off scripted responses, as soon as something doesn’t quite fit the response profile, it gets awkward for them.
When have Telstra cared about Helpdesk response?
We use an external to manage it all now. Best move ever. Instead of me spending 45 minutes on the phone getting some things done. (And usually having to correct it later).
I call our external, tell them what I want, and they manage it.
Great service and prompt as well. As opposed to Telstra who don’t seem to understand “urgency”.
I swear the account manager was just there to tell us which helpdesk number to call.
@tinman
You are spot on
I could spend 45min on the phone trying to sort out a billing issue, yet of I spoke to an Australian it would be solved in 10min.
I don’t understand. The Philippine people are trained by Australian people yet just can’t think on there own…
I overheard some Telstra head office suits talking about this & they said it’s pretty much limited to the NBN division.
“I overheard some Telstra head office suits talking about this & they said it’s pretty much limited to the NBN division.”
And where were you in a position to overhear Telstra head office suits?
In fact, there is no secret as to which positions are going and your claim is completely at odds with reality.
Most of the positions going are those related to maintaining the copper.
It looks like whatever is eventually negotiated between Telstra and the government, Telstra is not very interested in being lumbered with maintaining it.
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