NSW Parliament turfs “aged” Novell platforms


news The New South Wales State Parliament will replace a broad swathe of Novell platforms it described as “end of life”, “aged” and “legacy”, replacing them primarily with new Microsoft software in areas such as email, identity management and file and print services that will bring its desktop IT infrastructure up to the “industry standard”.

The strategy was unveiled in tendering documents released to the industry last week as the Parliament went to market for contractors to assist it with its migration.

In the documents, the Parliament revealed that its IT infrastructure was heavily based on a number of Novell platforms, which the organisation noted “had been identified as aged and end of life”. The Parliament is currently using Novell’s eDirectory 8.8, Netware 6.5, ZENWorks 7, GroupWise 8 and Identity Manager 3.51 platforms for a variety of services such as email, file and print services, identity management and so on. The parliament has some 1,100 users of its IT systems, 400 of which are located within Parliament House in Sydney, with the rest being spread throughout 95 electoral offices in NSW. Those users also use Windows XP on the desktop and Research in Motion’s Blackberry Enterprise Server.

“Parliament has predominantly used Novell as the vendor of choice for infrastructure, directory services, workstation management and corporate email systems,” the tender documents state.
“The Novell technologies are rapidly reaching end of life and trends have seen a large market share migrate infrastructure from Novell to Microsoft. Parliament will comply with industry standards and best practises to deliver a stable and future proof Microsoft solution that not only meets the businesses requirements, but allows users to perform their day to day functions effectively and efficiently.”

Organisations around Australia continue to gradually migrate off messaging platforms such as Lotus Notes and Novell GroupWise, and onto Microsoft’s Outlook/Exchange platform, together with integrated services provided by sister applications such as Active Directory. Some organisations have shifted to Google’s Apps platform, but the majority appear to be standardising on Microsoft infrastructure.

The Parliament is proposing to replace the Novell software with Microsoft’s Active Directory 2008, Windows Server 2008 R2, Exchange 2010, Systems Center Configuration Manager 2012, Windows 7 and Forefront Identity Manager platforms, along with compatible third-party tools such as RIM’s Exchange integration for Blackberry, Quest’s Archive Manager and Symantec’s Endpoint security software.

The Parliament noted that it did not have any offsite datacentres, with “all backend infrastructure … hosted in the Parliament House server room”. However, it does make use of VMware’s ESXi virtualisation platform. It currently has about 30 Windows Servers in its back office facility. Its identity management software connects into a variety of other platforms, such as SAP, Oracle and Lotus Notes.

The lack of a modern IT platform has meant the Parliament continues to suffer a number of problems with respect to its IT operations. For example, in the area of security, the tender documents state that ” there is a lack of basic system patching capability, which causes issues of security, application incompatibility and system stability of workstations in production”. This will be addressed through the implementation of Microsoft’s System Center Configuration Manager software.

Not all parliamentarians and their staff may be happy with the way that the Parliament’s IT staff are planning to upgrade their PCs. In line with industry best practices and a view to reducing the TCO (Total Cost of Ownership), the Workstation [standard operating environment] proposed to Parliament will be a locked-down SOE,” the documents state. “Every end-user will be presented with a predefined configuration and set of applications giving the workstations a standard ‘look and feel’ in terms of operation. Applications will not be able to be installed, removed or upgraded.”

The NSW Parliament has invited Data#3, Dimension Data, Directory Concepts, the Ethan Group, Fujitsu, HP and Logica to respond to its tendering initiative.

The news comes as New South Wales’ Coalition State Government has recently revealed a new and wide-ranging strategy which it said was slated to make it “the leader in ICT” when it came to public sector service delivery and the development of the state’s technology sector as a whole. The strategy includes the the implementation of virtualisation technology in all government agencies, and the development of a trusted Government private cloud, as well as the rationalisation of datacentre space into several new facilities.

In a recent statement associated with the strategy, NSW Deputy Premier Andrew Stoner and Minister for Finance and Services Greg Pearce emphasised the NSW Government’s desire to become a leader when it came to technology. “We want to make NSW the leader in ICT and this strategy sets us on the course to do just that,” Stoner said. “It has been developed by some of the best minds in ICT in the NSW Government and the private sector, including our digital economy taskforce, and the community who have come together to pave the way for NSW into the future,” he said.

There’s not really much to say here, apart from to welcome the NSW Parliament to the 21st century. It looks like the organisation’s IT platform has been woefully out of date, and I can imagine the state’s parliamentarians and their staff have often been avoiding using it entirely; I’m sure many within the Parliament bring their own MacBooks with Gmail into work instead of using these systems, as I am informed is also common within the Federal Parliament. All that the NSW Parliament is doing here is migrating onto platforms which are already overwhelmingly dominant within the private sector.

Image credit: Alpha, Creative Commons


  1. Ahhh, back when I started, Novell was the gold standard, and people laughed if you told them you had a Microsoft installation.

    How times have changed. I’m old.

  2. government IT solutions are decided on no basis at all. the reasons given are the reasons given by sales people from MS. that does not mean it is the way the package will work or will not work. it all depends on people. people make mistakes and people who can assist in solving or preventing the problem to happen once more. people who like to work with people and for whom IT is not a standard, a holy solution, yet a simple tool to do what one’s got to do. work. have fun in doing the work. sharing the work. sharing the fun. etc. etc.

    hence my opinion is not whether the

    the article http://www.adaris.ca/g-business/moving-forward-one-step-back-at-a-time/?goback=.gde_1799235_member_114367498 added by harshad, shows some good insight in what it likely going to happen. 3 to 5 years for implementing the full monty to the IT works. more people is needed to manage more hardware, more training is needed to make them able to do so, hence “moving to the other side” is not just moving, it is like getting out of bed in early winter mornings, turn a bit to the left, turn a bit to the right, and still can’t get out of the bed …

    have fun, whatever you use, I stay with my GroupWise. 2012, not 8. with Vibe as the team/sharepoint server, with Formativ by Advansys for the client to do more than just the client shows, the Data Synchronizer to connect to CRM systems, with a FREE mobility pack, that can address any mobile device and most of all “peace in my heart, my mind, my throat, my working place”.

    if the people of the NSW want some advice, let them email me. I will be independent, cause I work with both, MS Exchange and Novell GroupWise.

    have a nice day,

    the Netherlands
    a messaging consultant, a freelance advisor, a tester, an ex-administrator, a free man

  3. I’m Novell’s director of product marketing and I agree that the New South Wales State Parliament’s infrastructure is “aged” and needs to be upgraded. To avoid millions in infrastructure migration costs, I recommend looking at the collaboration, systems management, and file and networking products Novell has released THIS decade. In fact, Novell has a combined 19 more recent product versions for GroupWise, ZENworks and NetWare/Open Enterprise Server than what NSW Parliament is relying on. Novell’s latest technologies, which are built for today’s mobile, social and multi-platform world, do all that you say they’re seeking, and more. Learn more about Novell today at http://www.novell.com .

  4. “I’m sure many within the Parliament bring their own MacBooks with Gmail into work instead of using these systems, as I am informed is also common within the Federal Parliament”.

    Umm, these are politicians, I am sure many insist on snailmail as their only form of communication…

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