• Enjoy the freedom to innovate and grow your business


    [ad] With Microsoft Azure you have hybrid cloud flexibility, allowing your platform to span your cloud and on premise data centre. Learn more at microsoftcloud.com.

  • IT Admin: No Time to Save Time?


    [ad] Do you spend too much time patching machines or cleaning up after virus attacks? With automation controlled from a central IT management console accessible anytime, anywhere – you can save time for bigger tasks. Try simple IT management from GFI Cloud and start saving time today!

  • Free Forrester analysis of CRM solutions


    [ad] In this 25 page report, independent analyst house Forrester evaluates 18 significant products in the customer relationship management space from a broad range of vendors, detailing its findings on how CRM suites measure up and plotting where they stand in relation to each other. Download it for free now.

  • Great articles on other sites
  • RSS Great articles on other sites


  • Reader giveaway: Google Nexus 5


    We’re big fans of Google’s Nexus line-up in general at Delimiter towers. Nexus 4, Nexus 7, Nexus 10 … we love pretty much anything Nexus. Because of this we've kicked off a new competition to give away one of Google’s new Nexus 5 smartphones to a lucky reader. Click here to enter.

  • Blog, Enterprise IT, Featured - Written by on Friday, August 16, 2013 17:38 - 6 Comments

    CommBank’s Kaching app:
    A perfect IT/business alignment case study

    kaching

    blog When the Commmonwealth Bank of Australia first launched its ‘Kaching mobile, social and NFC payments system in October 2011, the service had plenty of naysayers. Some said Australians weren’t ready for mobile payments, some said that social networks such as Facebook weren’t good platforms to integrate banks with, while others mocked the bulky case which added NFC capabilities to the iPhone. Boy, how all those people must be grimacing now as they’re forced to eat their words. The bank revealed yesterday (see this article from ZDNet for the details) that a collossal amount of transactions had passed through Kaching since its inception:

    “Its Kaching app/iPhone case/Facebook application has seen more than 1 million downloads across the Android and iOS platforms on which it is offered, and has handled over AU$9 billion in transactions.”

    To my mind, what Kaching represents is the perfect example of what happens when technologists inside a business can achieve a wider mandate to drive business change through the use of technology. With the success of Kaching, CommBank chief information officer Michael Harte has not just supported CommBank’s business activities — he’s opened up a massive new line of business activity, and associated revenues and profits, in a way which IT managers and chief information officers normally aren’t able to. It’s also remarkable that a business as old as CommBank, and one generally considered to be slow-moving, has been able to generate such successful innovation.

    If I was a technologist at Australia’s other banks, to say nothing of other financial institutions such as insurance firms (including medical insurance firms), superannuation companies and brokerages, I would be looking at CommBank’s success here very, very carefully. There are also lessons to be learnt for telcos, retailers, government departments and others. Suddenly, with the multi-billion-dollar success of Kaching, we’re not talking about pocket change. We’re talking about a massive new business worth $9 billion in revenue to the bank. Anyone who can replicate that success in innovating in transactions for mobile apps, even to the smallest degree, will probably find themselves on top of a very successful little venture indeed.

    Kaching’s success also speaks very strongly to the idea that Australians are very rapid and early adopters of technology — when it’s the right technology. There really aren’t many examples internationally of mobile transaction businesses taking off. And, as I mentioned, there were plenty of naysayers for Kaching. But this CommBank example proves that when Australians see a good thing in technology, they grab on to it immediately. One does wonder what potential there is for the Commonwealth Bank to launch its model internationally. Because one thing we can say for sure now, is that mobile transactions in Australia, as a trend, is now more than an experiment. It’s real, massively real, and it’s here to stay. We may soon be able to get rid of those credit cards in our wallets after all.

    Image credit: Commonwealth Bank of Australia

    submit to reddit

    6 Comments

    You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

    1. Michael B
      Posted 16/08/2013 at 5:52 pm | Permalink |

      “There really aren’t many examples internationally of mobile transaction businesses taking off”

      You should look at M Pesa

      http://en.wikipedia.org/wiki/M-Pesa

      Absolutely incredible mobile payments success story for developing countries. Stuff like what happened in Afghanistan with reducing payroll fraud… thats why technology exists!

      Not sure anything like that can ever get up in Australia, too much existing trust in banks etc.

    2. Thateus
      Posted 17/08/2013 at 8:00 am | Permalink |

      Interesting experience of a startup using CBA services…

      http://blog.coinjar.io/2013/08/14/your-australian-startup-should-bank-with-nab/

    3. TrevorX
      Posted 17/08/2013 at 9:12 pm | Permalink |

      Even more interesting was the revelation that there is no independent or government oversight of the banking industry. The charter was written by the banks themselves and subsequently watered down, to the point that a mere 0.01% complaints are actually investigated. It is more than past time that we had proper oversight, transparency and appropriate regulation of the finance industry, as if the GFC wasn’t a glaring enough indictment against the folly of deregulation of an industry that is fundamentally predisposed to exploitation of conflicts of interest.

    4. Posted 19/08/2013 at 9:47 am | Permalink |

      I switched from ANZ to CommBank and have to say (as a technologist) I was impressed enough that I recommended the Katching app to others.

    5. What
      Posted 19/08/2013 at 11:06 am | Permalink |

      “worth $9 billion in revenue to the bank”

      Processing $9B in transactions doesn’t mean they had $9B in revenue hitting their books (i.e. their P&L). Their fees and charges would be a small percentage of that.

    6. Richard
      Posted 19/08/2013 at 11:19 am | Permalink |

      I have always read their product name in my head as an youth/edgy way to spell “caching” and it’s bothered me – I think why on earth did they let their geeks name an app after an IT term – probably an internal project name that went to far.

      And then I had a “ka-ching” moment!




    Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:


  • Most Popular Content


  • Six smart secrets for nurturing customer relationships
    [ad] Today, we are experiencing a world where behind every app, every device, and every connection, is a customer. Your customers will demand you to be where they and managing customer relationship is the key to your business’s growth. The question is where do you start? Click here to download six free whitepapers to help you connect with your customers in a whole new way.
  • Enterprise IT stories

    • Greens claim NSW LMBR project turning into a disaster sydney

      The NSW Greens late last week claimed to have obtained documents showing that the NSW Department of Education and Communities’ wide-ranging Learning Management and Business Reform program, which involves a number of rolling upgrades of business administration software, was deployed before it was ready, with “appalling consequences for administrative staff, principals, teachers and students”.

    • NSW Govt trials inter-truck safety devices trucks-cohda

      The New South Wales Government has inked a contract with connected vehicle technology supplier Cohda Wireless, as part of a trial of so-called Cooperative Intelligent Transport Systems (C-ITS) which allow heavy vehicles to communicate directly with each other about their position on the road to help reduce road accidents.

    • Victoria finally kills $180m Ultranet disaster thumbsdown1

      The Victorian Government has reportedly terminated its disastrous Ultranet schools portal, which ballooned in cost to $180 million over the past seven years but ended up being barely used by the education stakeholders it was supposed to serve.

    • NetSuite in whole of business TurboSmart deal turbosmart

      Business-focused software as a service giant NetSuite has unveiled yet another win with a mid-sized Australian company, revealing a deal with automotive performance products manufacturer Turbosmart that has seen the company deploy a comprehensive suite of NetSuite products across its business.

    • WA Health told: Hire a goddamn CIO already doctor

      A state parliamentary committee has told Western Australia’s Department of Health to end four years of acting appointments and hire a permanent CIO, in the wake of news that the lack of such an executive role in the department contributed directly to the fiasco at the state’s new Fiona Stanley Hospital, much of which has revolved around poorly delivered IT systems.

    • Former whole of Qld Govt CIO Grant resigns petergrant

      High-flying IT executive Peter Grant has left his senior position in the Queensland State Government, a year after the state demoted him from the whole of government chief information officer role he had held for the second time.

    • Hills dumped $18m ERP/CRM rollout for Salesforce.com hills

      According to a blog post published by Salesforce.com today, one of Ted Pretty’s first moves upon taking up managing director role at iconic Australian brand Hills in 2012 was to halt an expensive traditional business software project and call Salesforce.com instead.

    • Dropbox opens Sydney office koalabox

      Cloud computing storage player Dropbox has announced it is opening an office in Sydney, as competition in the local enterprise cloud storage market accelerates.

    • Heartbleed, internal outages: CBA’s horror 24 hours commbankatm

      The Commonwealth Bank’s IT division has suffered something of a nightmare 24 hours, with a catastrophic internal IT outage taking down multiple systems and resulting in physical branches being offline, and the bank separately suffering public opprobrium stemming from contradictory statements it made with respect to potential vulnerabilities stemming from the Heartbleed OpenSSL bug.

    • Android in the enterprise: Three Aussie examples from Samsung androidapple

      Forget iOS and Windows. Today we present three decently sized deployments of Android in the Australian market on Samsung’s hardware, which the Korean vendor has dug up from its archives over the past several years for us after a little prompting :)

  • Enterprise IT, News - Apr 23, 2014 15:58 - 4 Comments

    Greens claim NSW LMBR project turning into a disaster

    More In Enterprise IT


    Blog, Telecommunications - Apr 24, 2014 14:00 - 11 Comments

    iiNet to splurge $350m on content, media

    More In Telecommunications


    Analysis, Industry - Apr 24, 2014 16:05 - 0 Comments

    Free to fail: Why corporates are learning to love venture capital

    More In Industry


    Blog, Digital Rights - Apr 23, 2014 12:57 - 37 Comments

    Cinema execs blame piracy for $20 ticket prices

    More In Digital Rights