• Save 15% on Lenovo ThinkPad Tablets


    [ad] Equipped with 10.1” Corning® Gorilla® glass, USB 2.0 ports and security features the powerful Android 3.1 ThinkPad tablet is ideal for business. Grab a coupon code from PowerBuy and save 15%.

  • Dynamics CRM Online free trial


    [ad] Microsoft Dynamics CRM Online is Microsoft's powerful customer relationship management software delivered as a cloud service through your web browser with pay as you go pricing. Click here to test it out with a free trial.
  • Windows InTune trial


    Windows Intune: Free 30-day trial


    [ad] Windows Intune delivers integrated cloud-based management and security for your PCs and staff wherever they are. Click here to get a free 30-day trial.

  • Great articles on other sites
  • RSS Delicious/delimiterau

  • Galaxy Nexus launch specials


    The Galaxy Nexus is the first Android handset to run Ice Cream Sandwich, and Optus, Virgin and Vodafone have launched it with specials ranging from $38 to $387 off, depending what plan you're on. Click here to compare the plans available.

  • What's the best Aussie iPhone 4S deal?


    It's not the iPhone 5, but Apple's iPhone 4S is still one of the hottest handsets of 2011. We've collated all of the iPhone 4S plans from Telstra, Optus, Virgin and Vodafone so you can compare which has the best value. Click here to check the options.


  • Need better broadband?


    If you're stuck on a crappy broadband plan, check out our broadband plan comparison site to find a better option. Mobile broadband, ADSL2+, naked DSL, cheap unlimited plans -- it's all there, in a nice tablet format. Click here to find a better plan.
  • News - Written by on Tuesday, June 15, 2010 11:37 - 2 Comments

    Electricity outage takes Centrelink services down

    Centrelink suffered a power outage to a datacentre in Canberra last Friday morning that crippled phone, web and face to face services nationwide, with staff at at least one Canberra branch being sent home without receiving the full picture about what had happened.

    “Our call centres and online services have been most significantly affected by this outage,” confirmed Centrelink general manager, Hank Jongen in a statement issued on Friday. “So if customers need to speak with Centrelink urgently they should visit an office.”

    Centrelink offices were kept open on Friday to handle basic enquiries and those customers who did not have an urgent matter to be addressed were urged to wait until this week before contacting Centrelink. “Customers have been inconvenienced by the length of the disruption, and for that we apologise,” Jongen said.

    “We have put contingency plans in place, and want to reassure our customers that we are doing everything possible to ensure their payments will not be delayed as a result of today’s disruption to services. ”

    The power outage to the datacentre and the 21 minute blackout in Tuggeranong Valley was caused by a fault at a substation — a responsibility of ACT’s power company ActewAGL — in Canberra suburb Wannisassa.

    A Centrelink spokeswoman said in an emailed response to questions: “We approached ActewAGL for some background on the power outage, and were told electricity to areas of the Tuggeranong Valley was interrupted for 21 minutes between 9.07am and 9.28am on Friday morning. This interruption was caused by a fault at the Wannisassa substation.”

    An ActewAGL spokeswoman was contacted by Delimiter today who issued the above statement and said further information to the cause of the fault was yet to be received at the time of writing the article. Normal Centrelink services were expected to be back to normal for Western Australia yesterday and the rest the nation were expected to resume services today.

    Image credit: Andrea Kratzenberg, royalty free


    Print Friendly

    Related posts:

    1. Centrelink issues $40m storage as a service tender
    2. Centrelink to refresh x86 server fleet
    3. Centrelink issues $500m+ telco tender
    4. Navitaire outage to cost Virgin $15-20m
    5. POWERED DOWN: Flood takes out AAPT datacentre



    2 Comments

    You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

    1. Me
      Posted 15/06/2010 at 1:14 pm | Permalink | Reply

      “The power outage to the datacentre and the 21 minute blackout in Tuggeranong Valley was caused by a fault at a substation…”

      This seems to be the same excuse that Ravi from Primus uses each time one of their DCs goes dark.

      These kind of statements are so ridiculous that they border on absurd.

      If there is no genset backup that has been tested and shown to be working, then it’s not a Data Centre, it’s just a room.

      • Posted 15/06/2010 at 1:30 pm | Permalink | Reply

        No kidding, something like this is a joke. Most datacentres would handle this kind of outage without a problem — the generators would keep them going for at least 24 hours, even if they didn’t have redundant power coming in. I can’t imagine what Centrelink is doing down in Canberra but this certainly exposes how much they need to upgrade their infrastructure.

    Leave a Comment

    Comment


    Anonymous tips

    Got some inside information on something that should be made public? Use our anonymous tips form. Even Delimiter won't have a clue as to your real identity.


    Most Popular Content

  • Latest articles


  • Analysis, Enterprise IT, Featured - Feb 9, 2012 17:32 - 0 Comments

    Macquarie opens kimono on IT operations

    More In Enterprise IT


    News, Telecommunications - Feb 9, 2012 14:52 - 11 Comments

    Telstra in mobile: Making out like a bandit

    More In Telecommunications


    Gadgets, News - Feb 9, 2012 10:08 - 0 Comments

    New LG PRADA Android phone hits Vodafone

    More In Gadgets


    Gaming, Reviews - Feb 6, 2012 18:19 - 2 Comments

    The Legend of Zelda: Skyward Sword: Review

    More In Reviews