blog Last month was a good one for local enterprise telco and hosting company Macquarie Telecom. The company hosted Julia Gillard for a ritzy launch of its new datacentre, drank champagne and toasted its success. But the past two days haven’t been quite as rosy for the firm. Rumours of a major outage over the past several days are floating around on industry mailing lists such as AusNOG. One poster wrote, for example:
“Most folks prob know this already but … Looks like MT had a massive SAN failure yesterday around 8.30am and lots of customers still out. Seems one of the clusters was showing connection issues so they rebooted one of the two controller cards — whole env went boom and the lost access to the lot for over 4 hours. Still in process of recovering and restoring from backup.”
And now the organisation appears to have confirmed the problem to The Australian newspaper. To be brutally honest, this isn’t a good look for Macquarie, and does much to illustrate the immaturity of the hosting market in Australia. An outage lasting a few hours is enough of a catastrophe for Macquarie, but 48 hours? Macquarie’s customers are usually large organisations with high-end requirements. That length of outage would be enough to send many looking for another option. Oh dear. Say goodbye to your five nines rating … actually Macquarie might be struggling to make two nines at this point.
Update: After the publication of this story, we received the following statement from Macquarie Telecom managing director of Hosting, Aidan Tudehope:
“Over the last 48 hours 65 customers have experienced network outages that left them unable to access cloud storage. Our technicians have been working around the clock to identify and fix the issue, and the majority of customers were back online within 12 hours. We expect to restore full services to the remaining eight customers by today.
We are still working on a detailed analysis of the cause of the outage, but can confirm that it relates to a storage area network at our Intellicentre 1. We deeply regret the disruption caused to our customers. All affected customers will receive a rebate on their bill for the period of the outage. Our service managers, CEO and myself have proactively communicated throughout with all affected customers, and we will continue to update them on the progress of remediation works.”
Image credit: Macquarie Telecom