news Software giant Atlassian has announced the acquisition of its long-term partner StatusPage, a provider of status and incident communication services.
Founded in 2013, StatusPage allows service providers to better communicate with their customers by letting them create a hosted status page for displaying the “health” of their technology services.
The firm now boasts thousands of customers – from startups and cloud companies like Intercom, Venmo, and New Relic, to enterprises like Intuit and Citrix.
Atlassian already builds integrations between StatusPage and its products, such as its HipChat integration. That integration allows distributed IT and support teams to get real-time status updates within their HipChat chat windows.
The firm said it will continue to offer StatusPage as a standalone service, while working with their product team to “accelerate their efforts”.
“In the cloud, all software is now a service your customers, end-users and partners rely on. Providing status and regularly communicating with your customers – especially during incidents – has become a critical part of the software delivery process,” said Atlassian.
“We believe a service without status is incomplete. Imagine a mobile phone that doesn’t display its cell signal. When a call drops, or a web page doesn’t load, you’d have no way of knowing why,” the company said.
Explaining the benefits of the service, the post said that, in June, StatusPage customer FiveStars Loyalty experienced a “serious production incident” that resulted in a deluge of phone calls to their support centre, so the team redirected on-hold customers to its public status page.
As a result, the page received around 10,000 visits over two days, while call volumes dropped to “manageable levels”.
The support team, freed up from dealing with “potentially thousands” of phone calls and emails, “doubled their service performance levels and resolved 98% of caller’s issues”, Atlassian said.
Internal status pages are “just as important” as customer-facing ones, the software provider added, since they allow IT and operations departments to “efficiently communicate” status across the company.
The acquisition of StatusPage, Atlassian said, furthers its mission to help improve communication and collaboration between teams everywhere.
“Their vision for driving trust and transparency for online services, coupled with their focus on building great products, made them a perfect fit with Atlassian’s vision and culture,” the company said.
Image credit: Atlassian