• Enjoy the freedom to innovate and grow your business

    [ad] With Microsoft Azure you have hybrid cloud flexibility, allowing your platform to span your cloud and on premise data centre. Learn more at microsoftcloud.com.

  • IT Admin: No Time to Save Time?

    [ad] Do you spend too much time patching machines or cleaning up after virus attacks? With automation controlled from a central IT management console accessible anytime, anywhere – you can save time for bigger tasks. Try simple IT management from GFI Cloud and start saving time today!

  • Free Forrester analysis of CRM solutions

    [ad] In this 25 page report, independent analyst house Forrester evaluates 18 significant products in the customer relationship management space from a broad range of vendors, detailing its findings on how CRM suites measure up and plotting where they stand in relation to each other. Download it for free now.

  • Great articles on other sites
  • RSS Great articles on other sites

  • Reader giveaway: Google Nexus 5

    We’re big fans of Google’s Nexus line-up in general at Delimiter towers. Nexus 4, Nexus 7, Nexus 10 … we love pretty much anything Nexus. Because of this we've kicked off a new competition to give away one of Google’s new Nexus 5 smartphones to a lucky reader. Click here to enter.

  • Blog, Telecommunications - Written by on Friday, December 2, 2011 13:14 - 13 Comments

    Aussie telcos not using Carrier IQ

    blog Worried about that nasty Carrier IQ keylogging/tracking software which is causing such a ruckus in the US? You probably shouldn’t be. This morning Delimiter checked with Australia’s three major mobile telcos about whether they had deployed the software into their networks. We got the following responses back.

    Telstra said: “Not installed on our phones. Not used by us.” Optus said: “I can confirm that Optus has not deployed Carrier IQ in our network.” And Vodafone sent through the following statement as a question and answer response:

    Is CarrierIQ used on Vodafone networks? “We do not use this technology on our customer networks in Australia, the UK or elsewhere. The protection of our customers’ privacy is paramount and we have strict guidelines governing the technologies we deploy.”

    Is CarrierIQ present on mobile devices sold by Vodafone? (In other words, is it preloaded onto Vodafone handsets by manufacturers?) “We require all of our suppliers to comply in full with the strict guidelines we have in place governing the protection of privacy on all of our customer networks. We have no evidence from our analysis to date that the CarrierIQ technology is present on any of the Vodafone customer networks.”

    So there you go. Nothing to worry about ;) As you were.

    Image credit: Mateusz Stachowski, royalty free

    submit to reddit


    You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

    1. PointZeroOne
      Posted 02/12/2011 at 1:19 pm | Permalink |

      Of course they’d say that

      • Posted 02/12/2011 at 1:20 pm | Permalink |

        They made it fairly clear — no beating around the bush — and I believe them. These companies don’t tend to outright lie; and I know their spokespeople well. They wouldn’t lie. If they can’t disclose something, they won’t, but in that case it’ll be a ‘no comment’ or something similar.

        • Glenn
          Posted 02/12/2011 at 7:15 pm | Permalink |

          I find it hard to trust anything anyone says about “intelligence” gathering.

          The company spokesman may well be telling what they believe to be the truth, but maybe they dont know, there are laws in Australia that restrict what can and cant be disclosed about certain issues.

          Remember that AT&T case in the US a few years ago, the NSA had an equipment room amongst all of AT&T’s stuff that they used for wiretaps. Im sure AT&T didnt put out a company wide announcement about it, so their AT&T’s PR guys could deny it without lying.

          Not that i think Australian government does much electronic evesdropping, if we did it would be more likely contracted out to the US.

      • R
        Posted 02/12/2011 at 4:11 pm | Permalink |

        Well, it is consistent with what the researchers that originally discovered it have found – it’s only deployed on certain networks in the US.

    2. Clinton
      Posted 02/12/2011 at 1:32 pm | Permalink |

      i find vodafone’s second answer interesting.
      makes you wonder about what’s pre-loaded on all of those grey import phones from places such as mobicity.

    3. Clinton
      Posted 02/12/2011 at 1:58 pm | Permalink |

      in case any android users are curious about the actual status of their phone.


      requires root access.

      i ran it on my Desire S (telstra branded) and as expected, it came up clean.

    4. Clinton
      Posted 02/12/2011 at 7:26 pm | Permalink |

      i just found this interesting piece…

      particularly this bit “Over in the UK, things are a little more nuanced. After being accused of using Carrier IQ’s software, both Vodafone and O2 have issued partial denials, saying that they do not collect user information. Carrier IQ has been spotted on devices for both providers. ”

      so VF australia says it is not installed on any of their phones in australia or the UK.
      VF UK says they don’t collect any user info (which implies that CIQ is installed).
      CIQ has been spotted on VF UK phones, but the article doesn’t say who it was spotted by or if VF UK confirms that it is installed.

    5. PeterA
      Posted 05/12/2011 at 7:30 am | Permalink |

      Has it been mentioned if he iPhone has it? If so is anyone aware of customisations of the iPhone software bundle between the US and Australia?
      If it is on the iPhone then I can’t see how any carrier in Australia can claim with a straight face it isnt on any of their phones. (obviously all they can say is they aren’t collecting the data)

      • PointZeroOne
        Posted 05/12/2011 at 9:13 am | Permalink |

        Thought telcos were not allowed to modify the iPhone firmware

        • PeterA
          Posted 05/12/2011 at 11:27 am | Permalink |

          That’s what I thought, this means it is installed on all iPhones around the world (including Australian ones) sold by Australian carriers.

          Just because they aren’t using it doesn’t mean it isn’t installed.

          Someone should make sure their spokespeople use language with a little more wiggle room than “We dont” and “we have never” in future.

      • dw
        Posted 05/12/2011 at 10:27 am | Permalink |

        Yep, it’s on IOS. See here – http://blog.chpwn.com/post/13572216737

    6. Posted 05/12/2011 at 7:27 pm | Permalink |


      That sound was the detonation of my nifty BS detector exploding. Just because they don’t themselves deploy Carrier IQ on their networks does not mean that cIQ is not embedded within the manufacturers O/S of phones they market and sell.

      In fact as ‘dw” posted above Apple have it in their O/S, Android mostly have it in theirs, so whether the Aust carriers deploy it or not is irrelevant since it is already there in breach of a few commonwealth (and state) statutes, and is either active or waiting to be activated, and can be used for both nefarious and non-nefarious purposes.

    7. Sam
      Posted 06/12/2011 at 1:58 pm | Permalink |

      So it’s not Carrier IQ. Any other spyware then?

    Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:

  • Most Popular Content

  • Six smart secrets for nurturing customer relationships
    [ad] Today, we are experiencing a world where behind every app, every device, and every connection, is a customer. Your customers will demand you to be where they and managing customer relationship is the key to your business’s growth. The question is where do you start? Click here to download six free whitepapers to help you connect with your customers in a whole new way.
  • Enterprise IT stories

    • Greens claim NSW LMBR project turning into a disaster sydney

      The NSW Greens late last week claimed to have obtained documents showing that the NSW Department of Education and Communities’ wide-ranging Learning Management and Business Reform program, which involves a number of rolling upgrades of business administration software, was deployed before it was ready, with “appalling consequences for administrative staff, principals, teachers and students”.

    • NSW Govt trials inter-truck safety devices trucks-cohda

      The New South Wales Government has inked a contract with connected vehicle technology supplier Cohda Wireless, as part of a trial of so-called Cooperative Intelligent Transport Systems (C-ITS) which allow heavy vehicles to communicate directly with each other about their position on the road to help reduce road accidents.

    • Victoria finally kills $180m Ultranet disaster thumbsdown1

      The Victorian Government has reportedly terminated its disastrous Ultranet schools portal, which ballooned in cost to $180 million over the past seven years but ended up being barely used by the education stakeholders it was supposed to serve.

    • NetSuite in whole of business TurboSmart deal turbosmart

      Business-focused software as a service giant NetSuite has unveiled yet another win with a mid-sized Australian company, revealing a deal with automotive performance products manufacturer Turbosmart that has seen the company deploy a comprehensive suite of NetSuite products across its business.

    • WA Health told: Hire a goddamn CIO already doctor

      A state parliamentary committee has told Western Australia’s Department of Health to end four years of acting appointments and hire a permanent CIO, in the wake of news that the lack of such an executive role in the department contributed directly to the fiasco at the state’s new Fiona Stanley Hospital, much of which has revolved around poorly delivered IT systems.

    • Former whole of Qld Govt CIO Grant resigns petergrant

      High-flying IT executive Peter Grant has left his senior position in the Queensland State Government, a year after the state demoted him from the whole of government chief information officer role he had held for the second time.

    • Hills dumped $18m ERP/CRM rollout for Salesforce.com hills

      According to a blog post published by Salesforce.com today, one of Ted Pretty’s first moves upon taking up managing director role at iconic Australian brand Hills in 2012 was to halt an expensive traditional business software project and call Salesforce.com instead.

    • Dropbox opens Sydney office koalabox

      Cloud computing storage player Dropbox has announced it is opening an office in Sydney, as competition in the local enterprise cloud storage market accelerates.

    • Heartbleed, internal outages: CBA’s horror 24 hours commbankatm

      The Commonwealth Bank’s IT division has suffered something of a nightmare 24 hours, with a catastrophic internal IT outage taking down multiple systems and resulting in physical branches being offline, and the bank separately suffering public opprobrium stemming from contradictory statements it made with respect to potential vulnerabilities stemming from the Heartbleed OpenSSL bug.

    • Android in the enterprise: Three Aussie examples from Samsung androidapple

      Forget iOS and Windows. Today we present three decently sized deployments of Android in the Australian market on Samsung’s hardware, which the Korean vendor has dug up from its archives over the past several years for us after a little prompting :)

  • Enterprise IT, News - Apr 23, 2014 15:58 - 3 Comments

    Greens claim NSW LMBR project turning into a disaster

    More In Enterprise IT

    Blog, Telecommunications - Apr 24, 2014 14:00 - 1 Comment

    iiNet to splurge $350m on content, media

    More In Telecommunications

    Analysis, Industry - Apr 24, 2014 14:16 - 2 Comments

    Energy-smart appliances cut Australian power bills by billions

    More In Industry

    Blog, Digital Rights - Apr 23, 2014 12:57 - 32 Comments

    Cinema execs blame piracy for $20 ticket prices

    More In Digital Rights