blog No doubt there are some red faces at Melbourne-based web hosting and IT services firm Melbourne IT this morning, after the company admitted a human error by one of its staff yesterday resulted in an outage which took down the URL shortening service used by global social networking company Twitter. CNET has the most comprehensive version of the story, courtesy of veteran reporter Declan McCullagh (we recommend you click here for the full article):
A spokesman for Melbourne IT, a domain name registrar which Twitter uses for t.co, told CNET this afternoon that: “Yesterday in the process of actioning a phishing complaint, our policy team inadvertently placed the t.co domain on hold. The error was realized and rectified in approximately 40 minutes and t.co links again began working.”
It hasn’t exactly been the best year for Melbourne IT. In late July one of the company’s servers was broken into by the rogue group of Internet activists known as Anonymous, who managed to siphon out data belonging to telco AAPT and the Queensland Government. Of course, we’re sure these kind of issues aren’t representative of Melbourne IT’s overall approach, which we’re sure is solid, but we’re sure there is some kind of internal review going on right now as to how this latest issue happened. Well, at least Australia is in the global tech headlines, if only for all the wrong reasons.