• Enjoy the freedom to innovate and grow your business

    [ad] With Microsoft Azure you have hybrid cloud flexibility, allowing your platform to span your cloud and on premise data centre. Learn more at microsoftcloud.com.

  • IT Admin: No Time to Save Time?

    [ad] Do you spend too much time patching machines or cleaning up after virus attacks? With automation controlled from a central IT management console accessible anytime, anywhere – you can save time for bigger tasks. Try simple IT management from GFI Cloud and start saving time today!

  • Free Forrester analysis of CRM solutions

    [ad] In this 25 page report, independent analyst house Forrester evaluates 18 significant products in the customer relationship management space from a broad range of vendors, detailing its findings on how CRM suites measure up and plotting where they stand in relation to each other. Download it for free now.

  • Great articles on other sites
  • RSS Great articles on other sites

  • Reader giveaway: Google Nexus 5

    We’re big fans of Google’s Nexus line-up in general at Delimiter towers. Nexus 4, Nexus 7, Nexus 10 … we love pretty much anything Nexus. Because of this we've kicked off a new competition to give away one of Google’s new Nexus 5 smartphones to a lucky reader. Click here to enter.

  • Enterprise IT, News - Written by on Monday, February 6, 2012 17:36 - 4 Comments

    Former US Govt CIO in Aussie speaking tour

    news Former US whole of government chief information officer Vivek Kundra will hit Australia over the next several weeks for a speaking tour that will include events for his new employer Salesforce.com, as well as the Australian Information Industry Association.

    Kundra has a long history working within government organisations at various levels in the US. He served as the director of infrastructure technologies at Arlington Country in Virginia in the early years of this decade, for example, before later becoming the state’s assistant secretary of commerce and technology. After that time he became the chief information officer of the District of Columbia. He had also spent time as the vice president of software firm Evincible.

    When US President Barack Obama won the 2008 US election, Kundra was appointed to be the president-elect’s technology advisor. He was then named to the post of Federal chief information officer in March 2009, several months after Obama himself took office.

    Kundra’s time in the US Government saw him preside over a number of major changes which have caused wider global ripples within the public sectors of countries such as Canada, the UK and Australia. Kundra, for example, was responsible for creating a whole of government IT dashboard through which government staff could easily gain a birds’ eye view of all major projects and IT expenditure across all departments. Part of the project was that each project had a picture of the accountable executive attached to it — usually a departmental chief information officer. The technology behind the dashboard is publicly available so that other jurisdictions can adopt it.

    Another initiative undertaken by the US Government under Kundra was an initiative he dubbed “TechStat”. The TechStat toolkit was also made publicly available alongside the IT Dashboard. As detailed in a very useful article on the subject published by InformationWeek, TechStat sessions see an agency’s CIO and CFO, central government analysts and officials from related departments brought together with staff from the central whole of government office of the CIO to rapidly examine and evaluate the status and future prospects of a major IT project. In many cases, after reviewing a project’s current status and likely future, the government decision-makers simply cancelled the projects or rolled them into other similar iniatives in different departments.

    Kundra was also responsible for pioneering a ‘cloud first’ strategy in the US Government which saw agencies required to evaluate cloud computing options prior to making any new investments in IT.
    However, Kundra’s tenure within the US administration did not last long, with the executive leaving the government just two years after he joined it, in August 2011. He then joined Harvard University as a visiting fellow, before being announced as executive vice president of emerging markets for cloud computing vendors Salesforce.com in January this year.

    Kundra’s time was not without controversies. A survey of IT professionals in government by online IT community MeriTalk published in September heavily criticised the executive. “Vivek’s tenure … was like a bottle of champagne — seems like a great idea, exciting start, but the plan’s unclear, and the next morning you wake up with the same problems and a sore head,” said Steve O’Keeffe, founder, MeriTalk, at the time.

    In Australia, Kundra will speak at a press event in Sydney being held by Salesforce.com on Monday 13th February, and at the AIIA’s Cloud Summit in Canberra the following Wednesday.

    Kundra’s tour of Australia has already attracted a degree of controversy, however.

    The AIIA notified its members of Kundra’s attendance at its cloud summit in early December, noting that the executive would “lead a US/Australian dialogue on cloud computing”. It added at the time: “The dialogue will address how to eliminate obstacles to trans-border flows of data or information, while maintaining data security and privacy as well as law enforcement and national security. The two governments will explore the possibility of future dialogues on other digital topics of mutual concern.”

    However, it is believed that the AIIA was not aware at the time that Kundra would be in January appointed a senior executive at Salesforce.com. It is unclear to what extent Kundra will be speaking at the event as a Salesforce.com executive, and to what extent he will be speaking as a former US Government chief information officer.

    I was invited to attend Kundra’s press event in Sydney being held by Salesforce.com. However, I have declined to attend. In addition, I will not be reporting on anything that Kundra says at the AIIA’s event in Canberra, or on any other events that the executive speaks at in Australia. In short, I have decided that Delimiter will be boycotting coverage of Kundra’s attendance in Australia.

    The reason is that I am personally highly disappointed in Kundra’s somewhat cynical early departure from the US Government and into the welcoming arms of leading cloud computing vendor Salesforce.com.

    Kundra had a once in a lifetime chance, with his ascension to the CIO role in the new Obama administration, to make a great deal of systemic change in the US Government’s use of technology. And he brought a huge degree of effort, energy and innovative thinking to that initiative in the two short years he was in the post — creating several landmark programs which continue to have an impact on public sector technology thinking globally.

    But then Kundra instantly undercut all of that good work by not following through on his efforts. After just two short years — which is a miniscule amount of time for the slow-moving public sector — the executive abandoned the US Government to its own devices and switched sides to work for a cloud computing vendor.

    Kundra had a direct connection to the administration in the form of US President Obama. By leaving the Government, he left IT executives across the US public sector without that sort of high-level sponsorship for their initiatives. And by joining Salesforce.com, he has invalidated his government ‘Cloud First’ cloud computing push. Many within the US Government will be wondering to what extent Kundra was thinking of his future career when he made that push.

    We’ve seen similar examples of top-level government IT executives joining vendors, with the most notable example being former Queensland Government chief information officer Peter Grant, who left his role in 2008 to become the State Director of Microsoft, a role he held for just over a year. In December Grant was reappointed to Queensland Government CIO role. However, Grant stuck around in the Qld Govt CIO role for longer (three years, compared with two) than Kundra did in the US Govt role, and he was obviously overseeing less dramatic change than Kundra was in the US, whose Federal public sector is an order of magnitude larger than anything we see in Australia.

    My opinion is that Kundra should have stuck it out in the US for at least the first term of the Obama administration, and a second term if Obama won it. That way he could have driven real change in the US Government which would have affected generations of residents. Six years in government is about enough time to get some decent stuff done. Anything less is probably not enough.

    In Australia, we do have some examples of public servants who have gone beyond the call of duty in serving the cause of technology in government. One of those is Department of Defence chief information officer Greg Farr, who helped completely reform the Australian Taxation Office’s IT operations and is now doing the same at Defence. Farr’s history within Australia’s government dates back a long time and recently earned him a Public Service Medal in the Australia Day honours.

    Now that’s public service worth listening to.

    Image credit: US Government

    submit to reddit


    You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

    1. Posted 07/02/2012 at 4:23 pm | Permalink |

      Hi Renai – Thanks for the article, but personally I think you are probably being a bit hard on Vivek Kundra here. I suspect the pressures he faced in the US Govt CIO role were pretty intense and 2 years might actually be a long time under that kind of pressure! As you explain, many of his innovations as US Govt CIO such as the Dashboard, Techstat and the Cloud First policy are quite interesting and provide some good prompters for similar strategies that could usefully be employed by other Govt agencies, including those in Australia. In our industry we shouldn’t be closed to innovative new ways of doing things, wherever they come from. All the best, Ian

    2. CPKHarris
      Posted 07/02/2012 at 5:31 pm | Permalink |


      A US presidential term is four years, not three, which would amount to eight years in government.


    3. Posted 16/02/2012 at 12:17 pm | Permalink |

      Hi Renai,

      I think in this case you have got it wrong. I went to the AIIA event in Canberra and thought it was a well considered program. Vivek himself is impressive – he shows humility, and espouses a Cloud-First strategy. I found myself feeling really vindicated for the message I have been sharing for so many years now.

      In relation to the point about his role, it was clear he was role- and company- agnostic – his mission was to open the eyes of the (predominantly government) audience to the benefits to the world as a whole around Cloud adoption. Often he raised the scope of a question, lifting people’s vista graciously but emphatically, admonishing limiting thinking.

      The US government had sent several representatives and had some high profile protagonists attend and speak on the truth behind the Patriot Act, and there were lots of myths debunked it seems.

      As for the point about him abandoning his post, After reading your article I thought you had a point, but having seen the man and talked to him in person, I now totally disagree. In fact, I think what he has done may, paradoxically, work to bring even greater leverage and adoption to the Cloud-first agenda both in the US administration as well as other administrations around the world. His words speak to that in an honest and powerful way, and his new title as head of Public Sector and Emerging Markets testifies to this vision.

      The key achievement of establishing new paradigms, new approaches to significant problems (an $80Billion budget!) is well in hand. By staying around to implement on post-paradigming shifting reforms may well have weakened those very reforms, or at least the perception thereof. Watching him, I can really get a sense that he can potentially make an even bigger difference inside by being now outside.

      Having said that, I think there is a honeymoon period for him, and it is very well possible that he may fade into obscurity in Salesforce. But judging on the continued respect he earns from the US government representatives, and his clear intellect, lack of hubris, and courage to not accept the status quo, combined with his track record, I think he is going to continue to make a difference. By the time he isn’t, he will have found another way to make a difference.

      I really wish you had have adopted a different approach in this case.

      Best Regards.


    Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:

  • Most Popular Content

  • Six smart secrets for nurturing customer relationships
    [ad] Today, we are experiencing a world where behind every app, every device, and every connection, is a customer. Your customers will demand you to be where they and managing customer relationship is the key to your business’s growth. The question is where do you start? Click here to download six free whitepapers to help you connect with your customers in a whole new way.
  • Enterprise IT stories

    • NetSuite in whole of business TurboSmart deal turbosmart

      Business-focused software as a service giant NetSuite has unveiled yet another win with a mid-sized Australian company, revealing a deal with automotive performance products manufacturer Turbosmart that has seen the company deploy a comprehensive suite of NetSuite products across its business.

    • WA Health told: Hire a goddamn CIO already doctor

      A state parliamentary committee has told Western Australia’s Department of Health to end four years of acting appointments and hire a permanent CIO, in the wake of news that the lack of such an executive role in the department contributed directly to the fiasco at the state’s new Fiona Stanley Hospital, much of which has revolved around poorly delivered IT systems.

    • Former whole of Qld Govt CIO Grant resigns petergrant

      High-flying IT executive Peter Grant has left his senior position in the Queensland State Government, a year after the state demoted him from the whole of government chief information officer role he had held for the second time.

    • Hills dumped $18m ERP/CRM rollout for Salesforce.com hills

      According to a blog post published by Salesforce.com today, one of Ted Pretty’s first moves upon taking up managing director role at iconic Australian brand Hills in 2012 was to halt an expensive traditional business software project and call Salesforce.com instead.

    • Dropbox opens Sydney office koalabox

      Cloud computing storage player Dropbox has announced it is opening an office in Sydney, as competition in the local enterprise cloud storage market accelerates.

    • Heartbleed, internal outages: CBA’s horror 24 hours commbankatm

      The Commonwealth Bank’s IT division has suffered something of a nightmare 24 hours, with a catastrophic internal IT outage taking down multiple systems and resulting in physical branches being offline, and the bank separately suffering public opprobrium stemming from contradictory statements it made with respect to potential vulnerabilities stemming from the Heartbleed OpenSSL bug.

    • Android in the enterprise: Three Aussie examples from Samsung androidapple

      Forget iOS and Windows. Today we present three decently sized deployments of Android in the Australian market on Samsung’s hardware, which the Korean vendor has dug up from its archives over the past several years for us after a little prompting :)

    • Businesslink cancelled Office 365 rollout cancelled

      Microsoft has been on a bit of a tear recently in Australia with its cloud-based Office 365 platform, signing up major customers such as the Queensland Government, Qantas, V8 Supercars and rental chain Mr Rental. And it’s not hard to see why, with the platform’s hybrid cloud/traditional deployment model giving customers substantial options. However, as iTNews reported last week, it hasn’t been all plain sailing for Redmond in this arena.

    • Qld Govt inks $26.5m deal for Office 365 walker

      The Queensland State Government yesterday announced it had signed a $26.5 million deal with Microsoft which will gain the state access to Microsoft’s Office 365 software and services platform. However, with the deal not covering operating system licences and not being mandatory for departments and agencies, it remains unclear what its impact will be.

    • Hospital IT booking system ‘putting lives at risk’ doctor

      A new IT booking platform at the Austin Hospital and Olivia Newton-John Cancer and Wellness Centre in Melbourne is reportedly placing the welfare of patients with serious conditions at risk.

  • Enterprise IT, News - Apr 17, 2014 16:39 - 0 Comments

    NetSuite in whole of business TurboSmart deal

    More In Enterprise IT

    News, Telecommunications - Apr 17, 2014 11:01 - 146 Comments

    Turnbull lies on NBN to Triple J listeners

    More In Telecommunications

    Featured, Industry, News - Apr 17, 2014 9:28 - 1 Comment

    Campaign Monitor takes US$250m from US VC

    More In Industry

    Digital Rights, News - Apr 17, 2014 12:41 - 15 Comments

    Anti-piracy lobbyist enjoys cozy email chats with AGD Secretary

    More In Digital Rights