• Catch issues early, fix them fast – Free trial


    [ad] With GFI Cloud you can easily manage and secure your remote workforce – wherever they are, from wherever you are! The simple IT management platform includes patch management, antivirus, web protection, monitoring and remote control. Get the benefit of endpoint protection with the ease of central management. Start a free trial now.


  • Great articles on other sites
  • RSS Great articles on other sites

  • News - Written by on Wednesday, May 5, 2010 16:12 - 2 Comments

    Westpac hires 304 new technology staff

    Westpac today revealed it had hired 304 additional technology staff over the past year — mostly in the second half of the year to 31 March — to support technology projects across its operations, as chief executive Gail Kelly praised its progress on technology improvement.

    The bank did not stipulate what those technology projects might be, although it is known to be bedding down the integration of its systems with those of recent acquisition St George, including the shift to using CSC’s Hogan core banking software (also used by St George) as its deposits platform.

    The bank’s software-related costs rose to $134 million for the six months to 31 March, compared with $86 million for the same period 12 months before, although its technology costs stayed stable at $32 million compared to $30 million. The value of the technology services it had purchased over the period shank to $124 million from $139 million.

    The bank’s chief executive Gail Kelly praised its progress on technology initiatives being steered by chief information officer Bob McKinnon. “I recognised two years ago that our technology platform was unreliable, fragmented and underinvested,” she told press and the analyst community today. “It was a key concern.”

    Since that time, the CEO claimed, the bank had made “tremendous progress” in materially improving the stability of its technology environment for both customers and staff. “We’ve also begun the process of improving our infrastructure in the long term, in line with our technology strategy and roadmap,” she added, noting that investment in technology would be ongoing.

    Despite the claimed progress, there are still a number of questions overshadowing Westpac’s technology strategy in the years to come.

    For example, although Westpac has chosen to migrate onto a variety of technology platforms being used by St George — such as in the areas of customer relationship management, human resources and its teller system, the bank has not yet outlined to what degree its systems will be integrated with those of St George in the long term.

    In addition, as late as March 30 the bank was still locked with discussions with IBM on whether it would renew its to-year, US$2.3 billion IT outsourcing arrangement with the technology behemoth or whether it would split up the deal as Kelly has appeared to hint.

    A Westpac spokesperson today did not immediately respond to a request for comment on what Kelly’s statements might mean in terms of detailed technology outcomes over the past six months for the bank.

    Image credit: Delimiter

    submit to reddit

    2 Comments

    You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

    1. Posted 22/05/2010 at 3:55 pm | Permalink |

      Hi all,

      Westpac online investing is really a disaster. I have been using it for the last 3 years and it getting worst and worst. My advice shift to Comsec and you can sleep well

      Hank




    Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:


  • Most Popular Content

  • Enterprise IT stories

    • Super funds close to dumping $250m IT revamp facepalm2

      If you have even a skin deep awareness of the structure of Australia’s superannuation industry, you’ll be aware that much of the underlying infrastructure used by many of the nation’s major funds — AustralianSuper, CBus, HESTA and more — is provided by a centralised group, Superpartners. One of the group’s main projects in recent years has been to dramatically update and modernise its IT platform — its version of a core banking platform overhaul. Unfortunately, as was revealed in November, the $250 million project has not precisely been going well, and the Financial Review last week reported that Superpartners is actually close to turfing it altogether and going back to the drawing board.

    • Qld’s Grant joins analyst firm IBRS peter-grant

      This week it emerged that Peter Grant, the two-time former Queensland Whole of Government CIO (pictured), has joined well-regarded analyst firm Intelligent Business Research Services (IBRS). We’ve long had a high regard for IBRS, and so it’s fantastic to see such an experienced executive join its ranks.

    • Westpac dumps desk phones for Samsung Android mobiles samsung-galaxy-ace-3

      The era of troublesome desk phones tied to physical locations is gradually coming to an end in many workplaces, with mobile phones becoming increasingly popular as organisations’ main method of voice telecommunications. But some groups are more advanced than others when it comes to adoption of the trend. One of those is Westpac.

    • Ministers’ cloud approval lasted just a year reverse

      Remember how twelve months ago, the Federal Government released a new cloud computing security and privacy directive which required departments and agencies to explicitly acquire the approval of the Attorney-General and the relevant portfolio minister before government data containing private information could be stored in offshore facilities? Remember how the policy was strongly criticised by Microsoft, Government CIOs and Delimiter? Well, it looks like the policy is about to be reversed.

    • WA Govt can’t fund school IT upgrades oops key

      In news from The Department of Disturbing Facts, iTNews revealed late last week that Western Australia’s Department of Education has run out of money halfway through the deployment of new fundamental IT infrastructure to the state’s schools.

    • Turnbull outlines Govt ICT vision turnbull-5

      Communications Minister Malcolm Turnbull has published an extensive article arguing that the Federal Government needed to do a better job of connecting with Australians via digital channels and that public sector IT projects needn’t cost the huge amounts that some have in the past.

    • NZ Govt pushes hard into cloud zealand

      New Zealand’s national Government announced a whole of government contract this morning for what it terms ‘Office Productivity as a Service’ services. This includes email and calendaring services, as well as file-sharing, mobility, instant messaging and collaboration services. The contract complements two existing contracts — Desktop as a Service and Enterprise Content Management as a Service.

    • CommBank reveals Harte’s replacement whiteing

      The Commonwealth Bank of Australia has promoted an internal executive who joined the bank in September after a lengthy career at petroleum giant VP and IT services group Accenture to replace its outgoing chief information officer Michael Harte, who announced in early May that he would leave the bank.

    • Jeff Smith quits Suncorp for IBM jeffsmith4

      Second-tier Australian bank and financial services group Suncorp today announced that its long-serving top technology executive Jeff Smith would leave to take up a senior role with IBM in the United States, in an announcement which marks the end of an era for the nation’s banking IT sector.

    • Small business missing the mobile, social, cloud revolution iphone-stock

      Most companies that live and breathe the online revolution are not tech startups, but smart smaller firms that use online tools to run their core business better: to cut costs, reach customers and suppliers, innovate and get more control. Many others, however, are falling behind, according to a new Grattan Institute discussion paper.

  • Blog, Enterprise IT - Jul 5, 2014 13:53 - 0 Comments

    Super funds close to dumping $250m IT revamp

    More In Enterprise IT


    Blog, Telecommunications - Jul 5, 2014 12:12 - 0 Comments

    What should the ACCC’s role be in guiding infrastructure spending?

    More In Telecommunications


    Analysis, Industry, Internet - Jun 23, 2014 10:33 - 0 Comments

    ‘Google Schmoogle’ – how Yellow Pages got it so wrong

    More In Industry


    Blog, Digital Rights - Jun 30, 2014 22:24 - 0 Comments

    Will Netflix launch in Australia, or not?

    More In Digital Rights