Five trends impacting the enterprise IT helpdesk
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sponsored post Today’s enterprise IT support organisations and help desks are experiencing a dramatic shift in the way technologies are developed, deployed and consumed. But progress is a double-edged sword for IT support. This whitepaper presents five interrelated trends impacting the way IT support organisations operate: Productivity pressures; cloud computing; consumerisation of IT; corporate social media; and raising the bar on service.

The intended audience for this free whitepaper includes executives, IT management, software development/QA leadership, and anyone else with a stakeholder interest in IT help desks.

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