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Posts Tagged ‘outage’
Enterprise IT, Featured, News - Wednesday, April 3, 2013 14:51 - 19 Comments
news Telstra has confirmed that it suffered a major outage in its high-end corporate cloud computing platform last week that left a number of its most high-profile customers without some of their services for a period as long as 24 hours.
According to information provided to Delimiter, the company’s Exhibition St datacentre in the Melbourne central business district suffered a severity one outage starting on Monday night last week at about 7pm Eastern Standard Time. The issue related to its storage layer knocked offline services belonging to a number of major customers reputedly including VISY, Real Insurance, Hollard Financial Services, Oz Minerals and others.
Responding to the issue this week, a spokesperson for the telco confirmed it had suffered an outage on its cloud computing infrastructure. “Last week we had an intermittent service outage on our cloud platform that affected a small number, around 20, of our business customers,” the spokesperson said. “The issue started on Monday 25 March when we identified a failure in the data storage equipment that supported the customers that we affected.”
“When the failure was identified we immediately engaged our storage partner and started restoring services. By Tuesday (26 March) afternoon the majority of services had been restored, though restoration activities for a small number of customers continued into Wednesday. We continue to closely monitor the dedicated hosting services of all customers affected by this issue and apologise for the impact on their services.”
The news has the potential to knock the facility’s uptime capability almost out of the top high-availability tables for IT infrastructure. Under commonly used guidelines, technology services are classified by the amount of downtime they suffer per year. If substantial parts of Telstra’s cloud computing infrastructure was offline for the majority of one day last week, the company’s cloud platform may no longer be able to be classed as having uptime above 99.9 percent (‘three nines’), as this would entail suffering downtime limited to 8.76 hours per year. Continue…
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