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Posts Tagged ‘microsoft lync’
Enterprise IT, Featured, News - Wednesday, May 30, 2012 16:40 - 19 Comments
CommBank ditches softphone strategy for smartphones
news The Commonwealth Bank of Australia has confirmed plans to substantially modify its high-profile softphone-based unified communications strategy recently implemented at its flagship Commonwealth Bank Place facility in Sydney, turning instead to a mass smartphone deployment as its replacement.
The bank’s unified communications strategy was unveiled in a Microsoft case study published in May 2011. The strategy saw the bank deploy the 2010 version of Microsoft’s Lync UC platform to some 32,000 staff across its operations, in one of the largest known rollouts of the UC software in Australia at the time. The idea was that staff, especially at the bank’s new high-tech Commonwealth Bank Place offices in Sydney’s Darling Harbour, would use a combination of desktop videoconferencing, IP telephony and unified communications features such as instant messaging to improve internal and customer communications; in a softphone-style headset rollout that would avoid the need for employees to pick up the traditional desk phone.









