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Posts Tagged ‘australian taxation office’
Enterprise IT, Featured, News - Tuesday, November 19, 2013 17:40 - 9 Comments
news Australian technology vendor TechnologyOne has claimed that using major third-party systems integrators such as IBM and Accenture on major technology projects can add to the risk of “implementation disasters” such as the billion-dollar catastrophe with Queensland Health’s payroll systems overhaul.
In a media release issued this month, Queensland-headquartered TechnologyOne noted that nine of Victoria’s TAFEs had successfully rolled out TechnologyOne’s Student Management System, as part of the Victorian Government’s project to support its TAFEs’ transition to new contestable training markets.
The go live of the final TAFE in October 2013 marked the successful end of a nine-month implementation project rollout phase, which TechnologyOne began at the beginning of 2013, the company said. TechnologyOne’s solution approach and close working relationship with Victoria’s TAFEs has streamlined each implementation, according to the company, enabling the participating TAFEs to derive early value
“Since TechnologyOne took over the management of this implementation project, we have successfully rolled out nine TAFEs in nine months, on time and on budget. In terms of multi-institution, enterprise-wide rollouts, this is a significant achievement, and a great outcome for the Victorian TAFEs and the Victorian Government,” said the vendor’s executive chairman Adrian Di Marco (pictured, right).
“This project is another example that demonstrates the power of working with a solution provider which builds, implements and runs its own software, as opposed to the scenario where third-party integrators such as IBM and Accenture are engaged to manage large-scale Oracle or SAP implementations. Using third-party integrators introduces added cost and complexity, and runs the risk of implementation disasters such as the failed Queensland Health Payroll system. We take complete, end-to-end responsibility for our customer implementations.”
The Queensland Health payroll systems upgrade was first kicked off in late 2007, when Queensland Health determined there was a need to look at a new payroll platform to replace the previous platform, based on Lattice and ESP software, which had been progressively implemented from 1996. Partially as a result of the fact that the state had decided to standardise on SAP’s ECC5 and Infor’s Workbrain software across its whole of government operations, those same platforms were picked for the Queensland Health implementation.
However, the project, implemented by prime contractor IBM, Queensland Health itself and government shared services provider Corptech — quickly went off the rails as poor governance and the complexity of Queensland Health’s award system kicked in, with the result that many of Queensland Health’s 85,000 workers have gone without pay, or were overpaid, at various periods from early 2010, when the system went live. Continue…
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