In this 25 page report, independent analyst house Forrester evaluates 18 significant products in the CRM customer services solutions space from a broad range of vendors, detailing its findings on how CRM suites measure up and plotting where they stand in relation to each other.

This 18 page TechRepublic whitepaper is a collection of 50 of the best tips for making the leap from technical worker to business IT leader, focusing on specific recommendations that will make you stand out from the crowd. It contains 10 things you should know to become an epic IT manager, 40 other essential tips to advance your IT career and practical guidance for starting an IT consulting business.

How will the adoption of mobile devices and social media affect your Customer Experience strategy? Are you reaching your organisation's customers through these touch points?

Hey everyone, just a reminder! Today at 1pm Sydney time, Delimiter and Citrix will host a free webinar with Leading Geeks author Paul Glen on the soft skills that geek leaders need — from motivating technical teams using their language, to satisfying stakeholders without concrete deadlines or deliverables, to shifting your persuasive style.

Hey everyone, just a reminder! On 31 October (Thursday this week), Delimiter and Citrix will host a free webinar with Leading Geeks author Paul Glen on the soft skills that geek leaders need — from motivating technical teams using their language, to satisfying stakeholders without concrete deadlines or deliverables, to shifting your persuasive style.

On 31 October, Delimiter and Citrix will host a free webinar with Leading Geeks author Paul Glen on the soft skills that geek leaders need -- from motivating technical teams using their language, to satisfying stakeholders without concrete deadlines or deliverables, to shifting your persuasive style.

Andrew Coates has been a developer evangelist at Microsoft for almost ten years. In this sponsored interview, Coates outlines the benefits of attending Microsoft’s TechEd conference, and what attendees will get from the experience. TechEd Australia will be held this year from 3-6 September on the Gold Coast.

This article presents a real-world analysis of how insurance company ClearView transformed their business through automation with SolveXia. It explores how they achieved improved operational efficiencies, reduced human-error risks and increased time spent by staff on high-value activities.

Virtualisation is one of the single most important technologies for efficiently operating servers. In this free whitepaper, you will learn about: Current trends in virtualisation adoption; Risks associated with single vendor virtualisation; and the benefits of open source virtualisation.

Virtualisation is one of the single most important technologies for efficiently operating servers. In this free whitepaper, you will learn about: Current trends in virtualisation adoption; Risks associated with single vendor virtualisation; and the benefits of open source virtualisation.

Virtualisation is one of the single most important technologies for efficiently operating servers. In this free whitepaper, you will learn about: Current trends in virtualisation adoption; Risks associated with single vendor virtualisation; and the benefits of open source virtualisation.

The following article is a sponsored post by Microsoft. Click here for more information about the company’s upcoming Australian event series, ‘Meet the New Microsoft’.

When many people come up against the term “risk” in the context of IT projects, they immediately reach for the telephone to call for their IT security experts. Risk, to many people, means the risk of data loss; in this sense, focusing on security has often been a logical proxy for more comprehensive IT risk management strategies.

Progress is a double-edged sword for IT support. Check out this free whitepaper which analyses five interrelated trends impacting the way IT support organisations and helpdesks operate.

Progress is a double-edged sword for IT support. Check out this free whitepaper which analyses five interrelated trends impacting the way IT support organisations and helpdesks operate.

There's no doubt that dealing with document-related challenges is costing companies millions of dollars each year in lost productivity. Into this dynamic environment comes Adobe's Acrobat XI software, a powerful new solution that rises to today’s complex document challenges.

Progress is a double-edged sword for IT support. Check out this free whitepaper which analyses five interrelated trends impacting the way IT support organisations and helpdesks operate.

Progress is a double-edged sword for IT support. Check out this free whitepaper which analyses five interrelated trends impacting the way IT support organisations and helpdesks operate.

Ever wondered how mega-deals coupon site Groupon does customer support? Wonder no more, as this whitepaper explains how a company that has resolved a whopping two million tickets functions. This whitepaper illustrates how Groupon has set up its systems to offer top-notch customer support, which has led to immense customer growth, retention, and loyalty.

Samsung recently introduced the GALAXY S III, a sleek and impressive smartphone which has the intelligence to help make everyday life easy. Packed with intuitive technology, the GALAXY S III delivers a uniquely personalized mobile experience.

sponsored post vForum 2012 is the largest showcase of virtualisation and cloud computing technology in this region. Whether you are an Executive in organizations, IT decision maker, an Infrastructure Architect or an IT practitioner who uses our product on a day-to-day basis, vForum is the right place for you to learn about our how you can transform your IT operations to meet the demands of your users.

sponsored post Socialtext is hosting a special free event in Sydney on October 24 focused on the tangible results of deploying social software throughout Asia Pacific, featuring Headshift Asia-Pacific’s James Dellow.

Enterprise Social Software takes the concepts of social collaboration and delivers them in a manner that is ready for Business.

The cloud hosting market has been evolving in interesting new directions recently -- it's not standing still.

On Thursday June 14 at 1PM Eastern Standard Time, Dell and InformationWeek will be hosting a free webinar entitled Fast Track to the Private Cloud: Tips and Techniques for Speeding the Journey.

On Thursday June 14 at 1PM Eastern Standard Time, Dell and InformationWeek will be hosting a free webinar entitled Fast Track to the Private Cloud: Tips and Techniques for Speeding the Journey.

The choice about whether your organisation should deploy a private or public cloud computing solution represents a false dichotomy. Instead, why not deploy both in an integrated approach, to take advantage of the strengths of each model? And why not consider developing your applications the same way?

If you could provision a new copy of your organisation's entire internal application environment for development purposes in just ten minutes, and you could do whatever you liked with it, what sort of new systems and processes would you build?

sponsored post We've got an article up on our sister site, Delimiter Marketplace, at the moment about a deal running at the moment which is seeing up to 30 percent cut off the price of Lenovo's X1 and X220 ThinkPad laptops when you use a coupon from PowerBuy and buy through Lenovo's online site. Click here for the full details.

A great salesperson is priceless. You deserve a tool where the art of selling meets the science of winning. Microsoft Dynamics® CRM Online works within Microsoft Outlook®, making CRM as familiar as using e-mail. Let Microsoft Dynamics CRM amplify your selling power by helping you focus on the right opportunities, close deals faster and exceed your goals. Download a complimentary trial for 30 days.

Our sister site Delimiter Marketplace has a deal running at the moment (through PowerBuy) which is seeing up to 15 percent cut off the price of Lenovo's ThinkPad laptop line when you use PowerBuy's coupon and buy through Lenovo's online site.

Over at our sister site, Delimiter Marketplace, we've just published a deal which is seeing buyers able to save $160 off the cost of using the Neural Communicator Lite unified communications software for six months -- plus, they get $90 worth of free postage.

We've just published a deal on our sister site Delimiter Marketplace which is seeing buyers able to save $370 off the cost of a HP ProLiant ML330 G6 Server.

Hey everyone, FYI we've just sent a sponsored deal live on our sister site Delimiter Marketplace, which is seeing a $266 chopped from the price of a Symantec small business security software bundle with five user licences -- bringing the cost down to $190. Check out the full article for the details.

Just wanted to drop you a brief line to remind you that today at 12 midday AEST, in partnership with Citrix GoToManage, Delimiter will be hosting its first live webinar -- and it's completely free.

This Wednesday August 31, in partnership with Citrix GoToManage, Delimiter will be hosting its first live webinar -- and it's completely free.

Hey everyone, FYI Delimiter is partnering with a new site, PowerBuys Deals, to bring readers a series of business-focused deals over the coming months. The first deal, which is running only over the next three days, cuts 50 percent off the cost of a virtual receptionist from Australian company OfficeHQ — meaning those who sign up can get their own virtual receptionist for $127 over a three month period. For more information, check out the deal on Delimiter Marketplace.

[sponsored webinar] Managing geeks of any kind, especially those of us who work in IT, has never been the easiest of tasks. Geeks are typically highly intelligent, self-directed workers who focus on real outcomes to problems. But -- as most of the world has witnessed -- we don't always take the diplomatic path to getting there.

In this video by our partner Integ the company heads to the G-Force conference to ask attendees questions like what the most important challenge will be in their contact centres over the next 12 months, as well as whether the role of the contact centre within their businesses changed as a result of the global financial crisis.

In this video sponsored post by our partner Integ, the Salvation Army’s IT manager Wayne Bajema discusses how the organisation deployed Integ’s IP Telephony as a Service product (iTaaS) to create a converged voice and data telecommunications infrastructure and move the organisation to a modern platform.

How long could you go without access to the Internet, telephone and television? Not long, according to remote workers at mine sites in Western Australia. That's why communications integrator Integ provides telecommunications and entertainment solutions to such locations. It's a key factor for companies working in those areas in supporting their staff.

Sponsored Post (by Integ): Dinesh Divakar is the director of enterprise solutions for Alcatel-Lucent Australia – responsible for product management locally, as well as the relationship with analysts, and the company’s solutions architecture. In this interview, he discusses Alcatel-Lucent’s vision for IP communications in the enterprise.

sponsored post According to the TV series Terminator: The Sarah Connor Chronicles, yesterday was the day that Skynet went live. We have until tomorrow (April 21, 2011) before it starts its attack on humanity. And it’s probably all the fault of cloud computing and APIs. Sorry about that.

Peter Docwra is the assistant secretary for the Information Services Branch at Department of Prime Minister and Cabinet. In this video published by Integ, he discusses the company's communications managed services platform.

This article is a sponsored post from our partner Ninefold. Please check out the company’s cloud computing and storage-as-a-service solutions at its web site. sponsored...

This article is a sponsored post from our partner Ninefold. Please check out the company’s cloud computing and storage-as-a-service solutions at its web site. There...

This article is a sponsored post from our partner Integ. Please check out this earlier sponsored post by Integ to find out more about...

As we launch public beta today of the first truly online public cloud storage service in Australia, why should you even care?

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