news Australia’s largest health insurance provider Medibank has announced that it is experiencing a technical problem which is “likely” to prevent it from providing annual tax statements to “a majority of customers” before its 15 July deadline.
The “reporting issue” comes as Medibank approaches completion of what a major technology upgrade that sources said will cost $150 million.
Craig Drummond, Medibank CEO, said the situation is a result of customer data migration and acknowledged that the glitch is “unacceptable” for customers.
“I sincerely apologise to our customers for this disruption. It is important for customers to know their personal data has not been compromised,” Drummond said.
“Our team is working around the clock to resolve this issue, and I want to assure customers that our focus is on minimising the impact this will have on them,” he added.
Medibank said it will provide further updates to members over the coming days via its website.
Medibank’s systems upgrade will see the firm replace its core policy and customer relationship management systems, according to iTnews.
Alongside its partners for the project, IBM and SAP, Medibank will replace those multiple systems with one integrated insurance software suite.
It will further decommission its ageing mainframe and upgrade other aspects of its IT systems, including data warehouse, business intelligence and digital sales and services.