• Enjoy the freedom to innovate and grow your business

    [ad] With Microsoft Azure you have hybrid cloud flexibility, allowing your platform to span your cloud and on premise data centre. Learn more at microsoftcloud.com.

  • IT Admin: No Time to Save Time?

    [ad] Do you spend too much time patching machines or cleaning up after virus attacks? With automation controlled from a central IT management console accessible anytime, anywhere – you can save time for bigger tasks. Try simple IT management from GFI Cloud and start saving time today!

  • Free Forrester analysis of CRM solutions

    [ad] In this 25 page report, independent analyst house Forrester evaluates 18 significant products in the customer relationship management space from a broad range of vendors, detailing its findings on how CRM suites measure up and plotting where they stand in relation to each other. Download it for free now.

  • Great articles on other sites
  • RSS Great articles on other sites

  • Reader giveaway: Google Nexus 5

    We’re big fans of Google’s Nexus line-up in general at Delimiter towers. Nexus 4, Nexus 7, Nexus 10 … we love pretty much anything Nexus. Because of this we've kicked off a new competition to give away one of Google’s new Nexus 5 smartphones to a lucky reader. Click here to enter.

  • Blog, Gadgets - Written by on Tuesday, October 1, 2013 15:53 - 18 Comments

    Rip-off: Telstra wants $20 a month to share data between devices


    blog If you’re like me (and I suspect that quite a few of you are, or else you wouldn’t be reading this site to start with), you’re a bit of a gadget hound. I’ve got a Nexus 4, an iPhone 5, an iPad mini, and, depending on what devices I’ve reviewing at the moment, usually two or three other units. After a brief period involving multiple prepaid SIM cards and multiple plans (at the time, I also had a 3G USB dongle for my laptop), I gave up a while back and started funnelling all my mobile broadband quota on the road through the one SIM card, using whatever device it was currently in, through Wi-Fi tethering. Given that no telco at that stage offered data sharing between SIM cards, there was really no other choice, unless I wanted to start paying for several full-fledged mobile phone plans per month.

    Today, Telstra launched what it sees as a solution to that issue. Telstra senior communications advisor Christina Patsias tells us, on the company’s Exchange blog:

    “Telstra has just launched Every Day Connect Data Share Packages which will let me share my monthly mobile data allowance between my smartphone and tablet, all on the same bill. This is great because I hate bills, I lose the hard copies and if it wasn’t for direct debit, I would forget to pay them. This way it is simple for online and device addicts like me to stay connected and manage data usage.”

    What Christina neglects to mention in her blog post, but is detailed on Telstra’s site, is that using this new Telstra feature will cost customers an extra $20 per month, consisting of $10 per month for an extra SIM card, and $10 a month purely you know, for kicks — to get access to the data sharing feature. And we assume you’ll be paying an extra $10 per SIM, per month, if you add more SIM cards — up to a total of three, Telstra’s site states.

    Now, I’m not going to say that Telstra should allow data sharing on its network for free. After all, it does need to factor in the cost of supplying customers with an extra SIM card. However, to our mind that should be a once-off cost, not an ongoing monthly cost, and the company certainly shouldn’t be charging customers an extra $10 a month just to switch on what is essentially a minor software feature.

    $20 a month might not seem that much. But when you look at the cost over a two-year standard mobile phone contract, it becomes an extra $480, or $720 if you add a second additional SIM card. So at the minimum, an extra $480 (at the minimum) added onto your existing Telstra mobile phone contract, just for the privilege of sharing your quota between your smartphone and your tablet.

    Tempting? No, not really. Given how well Wi-Fi tethering works on smartphones, and how expensive Telstra’s mobile plans already are, we can’t see many people wanting to fork out that much. The only real benefit to mobile broadband data sharing, after all, is to be able to save a bit of battery life through not tethering, or to be able to loan your tablet with mobile broadband to someone else. Given that power points are plentiful in our fair land and that pretty much everyone in Australia has a mobile phone right now (and almost everyone has a tablet), we just don’t see this as a huge demand factor. Our rip-off rating? Blatant.

    submit to reddit


    You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

    1. Jim
      Posted 01/10/2013 at 4:06 pm | Permalink |

      Will this work with multiple phones as well? If so, do all phones share the same number, and if so, which one rings on an incoming call? I believe there are some savvy telcos in Asia (SingTel?) that have had this arrangement for some time; you SMS a shortcode from the phone that you want to be the ‘active’ phone for inbound calls (and perhaps texts as well)

      “Hey, I’m feeling in an Android mood today, let’s take calls on that!”
      “Hey, I’m feeling in an iPhone mood today, let’s take calls on that!”

    2. Ray Herring
      Posted 01/10/2013 at 4:07 pm | Permalink |

      I have 3 mobile devices but they are all on prepaid, 1 mobile phone and 2 USB 3G dongles.

      This could have been useful a while ago (assuming it works on prepaid), but i see no real reason for it now, i will be switching purely to using my mobile phone to provide wifi access for mobile devices (like my macbook and ipad).

    3. Jim
      Posted 01/10/2013 at 4:11 pm | Permalink |

      Hang on a minute, have just crunched the numbers on this a bit more…

      For a year of this ‘Everyday Connect Data Share’ I’m up for 12 * ($10 for the plan + $10 per device): so for phone+tablet its $240.

      Or, for the tablet I can get a prepaid SIM and a 12Gb/365 day expiry recharge for $180 (I note that this used to be $120 about two years ago!)

      Huh? Where’s the value proposition in this? Or have I missed something?

      • Jim
        Posted 01/10/2013 at 4:20 pm | Permalink |

        Have added a comment about this to the original Telstra page.

        Although with the phrase “turd in a sugarbowl” I’m not sure it will pass moderation…

    4. Simon Reidy
      Posted 01/10/2013 at 4:17 pm | Permalink |

      “Our rip-off rating? Blatant.”

      Blatant indeed. Given I can tether my iPhone over LTE to to my wifi-only-iPad in seconds, the thought of paying the extra cash for 1.) a tablet with 3g/LTE chipset 2.) a dedicated tablet data plan and 3.) Telstra’s $20 fee on top – just to be able to share the data I’ve already paid for – is beyond ridiculous.

      I understand the appeal of tablets with mobile chipsets, but to me that’s a luxury I can go without for the foreseeable future.

    5. Brendan
      Posted 01/10/2013 at 4:27 pm | Permalink |

      Telstra offers a plan that doesn’t actually really offer anything beyond being more expensive than existing options, by charging you to use data (potentially) already paid for.

      Brilliant. Give that man a raise.

    6. senectus
      Posted 01/10/2013 at 5:04 pm | Permalink |

      heh I told a work mate about this, watch his eyes light up until I mentioned the fee’s.. it was like kicking a puppy.

      poor bloke.

    7. Muz
      Posted 01/10/2013 at 5:15 pm | Permalink |

      Christina, a Senior Advisor in Telstra, would “lose the hard copies” of bills, and “would forget to pay them”. Hmmm that says a lot about the brain capacity of Senior Telstra people right there!

      • TrevorX
        Posted 01/10/2013 at 6:02 pm | Permalink |

        And they have the gall to pursue customers to the courts to pay unpaid bills when their own staff admit to not paying their own bills as a normal practice… And Telstra have just endorsed this behaviour by sanctioning an official public release admitting the behaviour.

        Where can I sign up for a new Telstra plan I can conveniently forget to pay for?

      • Ben Zemm
        Posted 02/10/2013 at 7:12 am | Permalink |

        That’s why they couldn’t keep the rabbits out!

    8. Decka
      Posted 01/10/2013 at 7:02 pm | Permalink |

      Wow, really Telstra…. Sad thing is that I don’t think anyone is really surprised at the words “blatant” and “Telstra” being in the same sentence.

    9. Posted 01/10/2013 at 9:46 pm | Permalink |

      TBH i think it’s fair enough to charge for running a second device on the network, sure you have already paid for the data, but isn’t lots of extra devices running on the network is going affect performance.. like when you go the to MCG during a big game

    10. Decka
      Posted 02/10/2013 at 9:10 am | Permalink |

      I understand your thinking, but shouldn’t the telco increase capacity to cater for new demand? One word springs to mind.. Vodafone. If I paid for a premium and still got the crappy congestion I would feel ripped off. Like my ADSL1 at home lol.

    11. PeterA
      Posted 02/10/2013 at 10:50 am | Permalink |

      There is one ongoing cost to the Telstra network for a second sim-card.

      The phone number, regardless of if your sim can *make* phone calls; all sim cards have a phone number associated with them. This is a non-trivial and not-finite resource being used by the “activated” simcard.

      It goes a very small way to justifying some of the 10 dollar device cost. But; it should be more like 2 dollars (since that is the cost of buying a prepaid sim-card with some carriers isn’t it?). If they want to charge $10 per month, at least have the courtesy of increasing the total data allowance for all devices at the same time.

      1 phone plan: 1gb.
      1 phone + iPad, 1.5gb
      1 phone + iPad + iPadMini: 2gb

      At-least make it look like you are giving something of value with the monthly charge.

      As it is my enterprise plan gives me 3gb on my phone that I do my best to eat through – but only ever get close when visiting the in-laws interstate.

    12. Rich
      Posted 02/10/2013 at 4:54 pm | Permalink |

      Some of the US telcos has been offering the same for a while now. However, they convolute it even further by charging more or less of a monthly access fee depending on which device you put the SIM into – $10 for a tablet vs $20 for a laptop or hotspot! They charge even more again for a smartphone, but then it comes with unlimited minutes.

      At least the Americans offer it for up to 10 devices so the whole family can use it, not just a couple of extra data-only devices.

      Perhaps if Telstra shared minutes too ..

      • Rhys
        Posted 03/10/2013 at 7:28 am | Permalink |

        How do they tell what device you can put it into? And can’t tablets hotspot anyway?

    13. tinman_au
      Posted 02/10/2013 at 6:17 pm | Permalink |

      Telstra digging deep into the consumer pocket is the future of Australian communications!

      Funnily enough, it’s also the past…

    14. Nich
      Posted 04/10/2013 at 4:36 pm | Permalink |

      Verizon gets away with it because they’ve locked down ios so you can’t do it for free. The only benefit I can see to Telstra’s plan is saving a few seconds each time you want to share data with another device, as far as going into the settings options.

    Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:

  • Most Popular Content

  • Six smart secrets for nurturing customer relationships
    [ad] Today, we are experiencing a world where behind every app, every device, and every connection, is a customer. Your customers will demand you to be where they and managing customer relationship is the key to your business’s growth. The question is where do you start? Click here to download six free whitepapers to help you connect with your customers in a whole new way.
  • Enterprise IT stories

    • NetSuite in whole of business TurboSmart deal turbosmart

      Business-focused software as a service giant NetSuite has unveiled yet another win with a mid-sized Australian company, revealing a deal with automotive performance products manufacturer Turbosmart that has seen the company deploy a comprehensive suite of NetSuite products across its business.

    • WA Health told: Hire a goddamn CIO already doctor

      A state parliamentary committee has told Western Australia’s Department of Health to end four years of acting appointments and hire a permanent CIO, in the wake of news that the lack of such an executive role in the department contributed directly to the fiasco at the state’s new Fiona Stanley Hospital, much of which has revolved around poorly delivered IT systems.

    • Former whole of Qld Govt CIO Grant resigns petergrant

      High-flying IT executive Peter Grant has left his senior position in the Queensland State Government, a year after the state demoted him from the whole of government chief information officer role he had held for the second time.

    • Hills dumped $18m ERP/CRM rollout for Salesforce.com hills

      According to a blog post published by Salesforce.com today, one of Ted Pretty’s first moves upon taking up managing director role at iconic Australian brand Hills in 2012 was to halt an expensive traditional business software project and call Salesforce.com instead.

    • Dropbox opens Sydney office koalabox

      Cloud computing storage player Dropbox has announced it is opening an office in Sydney, as competition in the local enterprise cloud storage market accelerates.

    • Heartbleed, internal outages: CBA’s horror 24 hours commbankatm

      The Commonwealth Bank’s IT division has suffered something of a nightmare 24 hours, with a catastrophic internal IT outage taking down multiple systems and resulting in physical branches being offline, and the bank separately suffering public opprobrium stemming from contradictory statements it made with respect to potential vulnerabilities stemming from the Heartbleed OpenSSL bug.

    • Android in the enterprise: Three Aussie examples from Samsung androidapple

      Forget iOS and Windows. Today we present three decently sized deployments of Android in the Australian market on Samsung’s hardware, which the Korean vendor has dug up from its archives over the past several years for us after a little prompting :)

    • Businesslink cancelled Office 365 rollout cancelled

      Microsoft has been on a bit of a tear recently in Australia with its cloud-based Office 365 platform, signing up major customers such as the Queensland Government, Qantas, V8 Supercars and rental chain Mr Rental. And it’s not hard to see why, with the platform’s hybrid cloud/traditional deployment model giving customers substantial options. However, as iTNews reported last week, it hasn’t been all plain sailing for Redmond in this arena.

    • Qld Govt inks $26.5m deal for Office 365 walker

      The Queensland State Government yesterday announced it had signed a $26.5 million deal with Microsoft which will gain the state access to Microsoft’s Office 365 software and services platform. However, with the deal not covering operating system licences and not being mandatory for departments and agencies, it remains unclear what its impact will be.

    • Hospital IT booking system ‘putting lives at risk’ doctor

      A new IT booking platform at the Austin Hospital and Olivia Newton-John Cancer and Wellness Centre in Melbourne is reportedly placing the welfare of patients with serious conditions at risk.

  • Enterprise IT, News - Apr 17, 2014 16:39 - 0 Comments

    NetSuite in whole of business TurboSmart deal

    More In Enterprise IT

    News, Telecommunications - Apr 17, 2014 11:01 - 107 Comments

    Turnbull lies on NBN to Triple J listeners

    More In Telecommunications

    Featured, Industry, News - Apr 17, 2014 9:28 - 0 Comments

    Campaign Monitor takes US$250m from US VC

    More In Industry

    Digital Rights, News - Apr 17, 2014 12:41 - 12 Comments

    Anti-piracy lobbyist enjoys cozy email chats with AGD Secretary

    More In Digital Rights