Enjoy the freedom to innovate and grow your business
[ad] With Microsoft Azure you have hybrid cloud flexibility, allowing your platform to span your cloud and on premise data centre. Learn more at microsoftcloud.com.
IT Admin: No Time to Save Time?
[ad] Do you spend too much time patching machines or cleaning up after virus attacks? With automation controlled from a central IT management console accessible anytime, anywhere – you can save time for bigger tasks. Try simple IT management from GFI Cloud and start saving time today!
Free Forrester analysis of CRM solutions
[ad] In this 25 page report, independent analyst house Forrester evaluates 18 significant products in the customer relationship management space from a broad range of vendors, detailing its findings on how CRM suites measure up and plotting where they stand in relation to each other. Download it for free now.
Great articles on other sites
- Susan Sly quits AEMO
- David Gee departs Credit Union Australia
- Former Jetstar CIO picks up new gig
- Bitcoin goes retail with Westfield ATM
- Turnbull too quick to abandon faster, smarter broadband service
- NBN hypocrisy confirms contempt for process
- Turnbull walks away from NBN high ground claims
- Costs must be fixed first in piracy solution: Comms Alliance
- NAB deploys Chaos Monkey to kill servers 24/7
- History won't judge Turnbull's governance-free NBN kindly
Reader giveaway: Google Nexus 5
We’re big fans of Google’s Nexus line-up in general at Delimiter towers. Nexus 4, Nexus 7, Nexus 10 … we love pretty much anything Nexus. Because of this we've kicked off a new competition to give away one of Google’s new Nexus 5 smartphones to a lucky reader. Click here to enter.
Blog, Gadgets - Written by Renai LeMay on Wednesday, June 19, 2013 14:22 - 6 Comments
HP admits: We deceived consumers
blog Remember how the national competition regulator took HP to court back in October last year for allegedly breaking Australian consumer law by making misleading representations to customers regarding their warranty rights? Well, as it turns out, the ACCC was right. As reported by ZDNet this morning (we recommend you click here for the full article), HP has admitted that the ACCC was right on the fundamental issue. A pretty damning few paragraphs:
“HP admitted that help-desk representatives who made misleading claims were actually following scripts and guidelines provided by the vendor internally … HP’s legal representative agreed that it did indeed contravene Australian consumer laws”
Wow. So HP was actively avoiding meeting its Australian obligations in the area of warranties? That’s pretty incredible. I wouldn’t say it’s actually evil on a significant scale, but it’s definitely not playing fair with consumers, either. There’s a lot more to the story, of course — and still under debate is whether HP’s actions actually cost anyone any money. But on the face of it and especially for the sake of our less-technically savvy friends and family, we’d have to say we’re very glad the ACCC followed this one up. We also have to grudgingly allocate credit to HP for ‘fessing up — we can think of many corporations who would have probably fought this one tooth and nail rather than admitting they did anything wrong. Let’s hope HP takes a more careful approach to its customer obligations in future.
Image credit: HP
Enterprise IT, News - Apr 17, 2014 16:39 - 0 Comments
More In Enterprise IT
- WA Health told: Hire a goddamn CIO already
- Former whole of Qld Govt CIO Grant resigns
- Hills dumped $18m ERP/CRM rollout for Salesforce.com
- Dropbox opens Sydney office
- Heartbleed, internal outages: CBA’s horror 24 hours
News, Telecommunications - Apr 17, 2014 11:01 - 146 Comments
More In Telecommunications
- CBN FTTN test shows speeds of 105Mbps
- “Labor mindset”: Turnbull denies cost/benefit hypocrisy
- One.Tel saga finally concluded
- NBN Co’s Telstra bill may be $98 billion
- NBN Co to kill TPG rollout while Minister dithers
More In Industry
- Hackett takes 40 percent UltraServe stake
- Tesla Model S may come to Australia shortly
- Equinix expands third Sydney datacentre
- Atlassian sells US$150m stock to US funds
- NSW Govt directly regulates taxi mobile apps
Digital Rights, News - Apr 17, 2014 12:41 - 15 Comments
More In Digital Rights
- NAB’s Bitcoin ban a symptom of the digital currency threat
- Europe says no to data retention, so why is it an option in Australia?
- House Foxtel: Unbowed, Unbent and Unreasonable
- Once again, Australia sets new Game of Thrones piracy record
- Website blocks, court orders, three strikes: Rights holders want it all