blog Remember how the national competition regulator took HP to court back in October last year for allegedly breaking Australian consumer law by making misleading representations to customers regarding their warranty rights? Well, as it turns out, the ACCC was right. As reported by ZDNet this morning (we recommend you click here for the full article), HP has admitted that the ACCC was right on the fundamental issue. A pretty damning few paragraphs:
“HP admitted that help-desk representatives who made misleading claims were actually following scripts and guidelines provided by the vendor internally … HP’s legal representative agreed that it did indeed contravene Australian consumer laws”
Wow. So HP was actively avoiding meeting its Australian obligations in the area of warranties? That’s pretty incredible. I wouldn’t say it’s actually evil on a significant scale, but it’s definitely not playing fair with consumers, either. There’s a lot more to the story, of course — and still under debate is whether HP’s actions actually cost anyone any money. But on the face of it and especially for the sake of our less-technically savvy friends and family, we’d have to say we’re very glad the ACCC followed this one up. We also have to grudgingly allocate credit to HP for ‘fessing up — we can think of many corporations who would have probably fought this one tooth and nail rather than admitting they did anything wrong. Let’s hope HP takes a more careful approach to its customer obligations in future.
Image credit: HP