• Enjoy the freedom to innovate and grow your business


    [ad] With Microsoft Azure you have hybrid cloud flexibility, allowing your platform to span your cloud and on premise data centre. Learn more at microsoftcloud.com.

  • IT Admin: No Time to Save Time?


    [ad] Do you spend too much time patching machines or cleaning up after virus attacks? With automation controlled from a central IT management console accessible anytime, anywhere – you can save time for bigger tasks. Try simple IT management from GFI Cloud and start saving time today!

  • Free Forrester analysis of CRM solutions


    [ad] In this 25 page report, independent analyst house Forrester evaluates 18 significant products in the customer relationship management space from a broad range of vendors, detailing its findings on how CRM suites measure up and plotting where they stand in relation to each other. Download it for free now.

  • Great articles on other sites
  • RSS Great articles on other sites


  • Reader giveaway: Google Nexus 5


    We’re big fans of Google’s Nexus line-up in general at Delimiter towers. Nexus 4, Nexus 7, Nexus 10 … we love pretty much anything Nexus. Because of this we've kicked off a new competition to give away one of Google’s new Nexus 5 smartphones to a lucky reader. Click here to enter.

  • Enterprise IT, Sponsored Posts - Written by on Tuesday, March 26, 2013 9:43 - 3 Comments

    Assessing risk in cloud computing projects:
    A free framework [sponsored post]

    whiteboard

    This article is a sponsored post by Microsoft Australia chief technology officer Greg Stone. Click here to download a free copy of Microsoft’s Cloud Risk Decision Framework.

    sponsored post When many people come up against the term “risk” in the context of IT projects, they immediately reach for the telephone to call for their IT security experts. Risk, to many people, means the risk of data loss; in this sense, focusing on security has often been a logical proxy for more comprehensive IT risk management strategies.

    However, the moves which many organisations are currently undertaking as they embrace cloud computing technologies for substantial cost reductions, performance improvements and greater scalability in their IT operations have made many IT professionals aware that such definitions of risk are not always comprehensive enough to meet their needs.

    The fundamental promise of cloud computing technology is that it allows organisations to externalise many of the resources previously managed within their own operations. However, unlike traditional outsourcing, which has typically been provided by one or multiple suppliers, cloud computing involves a broad range of suppliers whose varying approaches to security, governance, resilience, availability and privacy create a level of uncertainty for organisations. This creates perceived risk.

    Risk management is defined in the ISO 31000 international standard as “the effect of uncertainty on objectives”; therefore externalising IT resources via the cloud changes the risk profile for the workload and organisation. This demands a formalised approach to understanding and addressing the risk when considering a cloud-based option.

    It is critical for an organisation to make a balanced assessment of this risk, because doing nothing may pose the greatest risk of all. And yet, currently, many organisations are ill-prepared to identify and weigh-up the risk landscape associated with a cloud option. With this in mind, Microsoft has developed a Cloud Risk Decision Framework; a set of tools designed to help organisations identify, analyse, assess and determine potential risk and solutions associated with deployments of cloud computing technologies.

    Right now you’re probably thinking that The Cloud Risk Decision Framework is just another vendor-focused tool designed to get you to adopt Microsoft technologies. Somewhere in this document – probably just when you least expect it! – is a big fat promotion for Windows Azure, right? Or Office 365? Wrong ;)

    This guide has been designed to assist IT and non-IT individuals to evaluate potential cloud-based IT capability, from a vendor-neutral standpoint. It aids the user in evaluating risk, no matter which brand of cloud computing solution you might be evaluating. No additional training should be required as this guide provides a well-structured process that should be easily followed by a competent business practitioner.

    What’s more, it’s not intended to replace a comprehensive Enterprise Risk Management practice within an organisation. The Cloud Risk Decision Framework serves as support in the decision-making process as per the Risk Management best practice guidance outlined in the ISO31000 international standard.

    The Cloud Risk Decision Framework in practice

    Let’s go into an example of how The Cloud Risk Decision Framework can apply in practice, using the fictional example of a government department known as the Department of Citizen Engagement (DoCE).

    The IT division of the department supports the IT needs of DoCE, as well as several other agencies and departments; not an uncommon situation in government, where large departments often support smaller ones. However, the number of staff being supported has increased steadily over the years. This has driven a situation where meeting load requirements has become more challenging, at the same time as in-house expertise has become more pressured for time and budget pressures have made themselves known. And of course there are ongoing concerns about IT security in a climate where external threats are growing.

    The use of cloud computing technologies is one option to tackle this situation. However, it’s not an easy decision: Some of the supported agencies have stringent regulatory requirements they need to comply with, especially relating to data use and classification.

    Using The Cloud Risk Decision Framework, the first task for DoCE would be establishing the scope for the potential cloud computing project. In this case, it consists of the core messaging system, identity and access systems supporting the messaging system, relevant devices accessing the messaging system (including, for example, smartphones and tablets) and business processes which touch on the messaging system.

    Some time would then spent on agreeing on definitions regarding the impact and likelihood of various types of risks. For example, if a low risk eventuated, it might be able to be easily absorbed by normal business operations on the day concerned, while a severe risk, if it eventuated, might result in serious (but not complete) damage to assets of the department or its reputation. It’s important also at this stage that the diverse stakeholders in the project become involved in further analysis – including technical staff such as a representative from the department’s IT security team and its CIO, but also representatives from the department’s finance, legal and operations divisions, for example.

    The next stage of the project would involve identifying the risks inherent in the department’s current system. This step can be crucial, as it can reveal some critical risks in the existing environment which might not be widely known, or be perceived as benign when they are actually more serious.

    After that, DoCE would be able to evaluate the risks involved with using a public cloud computing platform as a replacement option, for example, and compare them with the risks involved in maintaining its currently platform. The same process can be applied to several specific cloud computing solutions in more detail to compare risks between different solutions.

    What the department would end up with from this process was four major categories of risk (compliance, strategic, operational and market & finance), cross-linked with the likelihood of those risks eventuating. This would then flow into conclusions about which risks could be reasonably managed, and which couldn’t, and a comparison of the risks inherent in staying with their current platform, compared with the risks involved in migrating.

    The last several steps in DoCE’s process would involve treating risks with risk mitigation strategies – for example, by implementing a hybrid cloud email system which would make some use of public cloud infrastructure while retaining in-house control over some sensitive accounts – and then producing a formal report which can be presented to the department’s executive council.

    This may, or may not, result in an immediate decision to proceed with the project – but it may allow high-level decision-makers to authorise further in-depth investigation of the various options. The initial risk assessment conducted through the use of The Cloud Risk Decision Framework would then form a ‘launching point’ for further research.

    You can see from this example that a department like DoCE would have had quite sensible fears about migrating its core messaging platform to a cloud computing solution. But here’s the thing about fear: When it’s broken down in its constituent parts and analysed, it starts to seem manageable, rather than unsurmountable. This is what The Cloud Risk Decision Framework is all about – building in a needed level of discipline amongst professional buyers of IT products and services. In the process, risk management turns from being an impediment to IT projects proceeding to an enabler of positive, considered change. And I think we can all agree that’s a very good thing.

    Click here to download a free copy of Microsoft’s Cloud Risk Decision Framework.

    submit to reddit

    3 Comments

    You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

    1. Steve Hodgkinson, Research Director IT Asia/Pacific, Ovum
      Posted 26/03/2013 at 10:11 am | Permalink |

      We need to think of this in terms of both type I and type II errors in cloud services procurement.

      Cloud services policies are being developed and iterated in all government jurisdictions. Having reviewed a number of draft policies in recent months, I believe policy-makers need to work harder to create a level playing field for cloud services adoption, mindful of the potential for both type I procurement errors (buying a “bad” cloud service) and type II procurement errors (buying or building a “bad” in-house, shared, or outsourced service, when a cloud service would have been better).

      Policies tend to be biased toward avoiding type I errors, so even in policies that are well-intended the playing field is tilted away from cloud services. This leads agencies into a distorted view of the risks of cloud services … “better the devil you know”. Type II errors (made by undervaluing cloud services benefits and underestimating the risks in the status quo) can, however, create worse outcomes, arising from waste, mismanagement and missed or delayed opportunities for productivity improvement and innovation in policy and service delivery.

      The risks of procuring a “bad” cloud service are relatively low and can be contained by well-established risk-management mechanisms and shorter contract terms. However, the risks of buying, building or perpetuating a “bad” in-house, shared, and outsourced service are well understood; they are often substantial, long term, and difficult to mitigate … as we have (sadly) seen time and time again in many government agencies.

      • Posted 26/03/2013 at 12:23 pm | Permalink |

        Good comment as always Steve!

        I think your thoughts speak to much of the current difficulty involved in purchasing cloud computing services in government right now. Departments and agencies are often set up to purchase things using certain frameworks for doing so. Often, as you mention, cloud computing services are fundamentally different — the risk of procuring a ‘bad’ cloud service are just fundamentally different than the risks of procuring an in-house solution, as the underlying technology is just different.

        I think in Australia that your work personally on cloud computing has done much to provide some sensible thinking around starting to give departments and agencies tools that allow them to move past these internal blocks on procurement thinking and towards more positive, productive approaches. Microsoft’s not paying me to write this comment, but I have read through the company’s Cloud Risk Decision Framework, and in my opinion it’s another useful tool in this regard. I think much of this is about providing tools to help generate a shift in thinking towards evidence-based approaches rather than emotional, often fear-based approaches (‘our data is out of our hands’), or just traditional existing process-driven approaches (‘the cloud needs to mimic the exact same functionality as on-premise’).

        In this regard, the more tools available to help everyone understand how this stuff works, the better.

        I even face some of these decisions in my own small business. Do I host Delimiter’s web hosting offshore or onshore? With a public cloud provider or a private server? How do I protect myself from third-party access to emails I have with sources I need to protect? And so on.

    2. Conor
      Posted 03/04/2013 at 1:16 pm | Permalink |

      Nice article and great “Cloud Risk Decision Framework”…

      Has anyone got any links to where this material actually lives (Landing page on MSFT)?

      The link above to the framework is hosting it off http://delimiter.com.au/

      I wanted to download the actual Excel Files that accompany the document.

      Cheers




    Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:


  • Most Popular Content


  • Six smart secrets for nurturing customer relationships
    [ad] Today, we are experiencing a world where behind every app, every device, and every connection, is a customer. Your customers will demand you to be where they and managing customer relationship is the key to your business’s growth. The question is where do you start? Click here to download six free whitepapers to help you connect with your customers in a whole new way.
  • Enterprise IT stories

    • NetSuite in whole of business TurboSmart deal turbosmart

      Business-focused software as a service giant NetSuite has unveiled yet another win with a mid-sized Australian company, revealing a deal with automotive performance products manufacturer Turbosmart that has seen the company deploy a comprehensive suite of NetSuite products across its business.

    • WA Health told: Hire a goddamn CIO already doctor

      A state parliamentary committee has told Western Australia’s Department of Health to end four years of acting appointments and hire a permanent CIO, in the wake of news that the lack of such an executive role in the department contributed directly to the fiasco at the state’s new Fiona Stanley Hospital, much of which has revolved around poorly delivered IT systems.

    • Former whole of Qld Govt CIO Grant resigns petergrant

      High-flying IT executive Peter Grant has left his senior position in the Queensland State Government, a year after the state demoted him from the whole of government chief information officer role he had held for the second time.

    • Hills dumped $18m ERP/CRM rollout for Salesforce.com hills

      According to a blog post published by Salesforce.com today, one of Ted Pretty’s first moves upon taking up managing director role at iconic Australian brand Hills in 2012 was to halt an expensive traditional business software project and call Salesforce.com instead.

    • Dropbox opens Sydney office koalabox

      Cloud computing storage player Dropbox has announced it is opening an office in Sydney, as competition in the local enterprise cloud storage market accelerates.

    • Heartbleed, internal outages: CBA’s horror 24 hours commbankatm

      The Commonwealth Bank’s IT division has suffered something of a nightmare 24 hours, with a catastrophic internal IT outage taking down multiple systems and resulting in physical branches being offline, and the bank separately suffering public opprobrium stemming from contradictory statements it made with respect to potential vulnerabilities stemming from the Heartbleed OpenSSL bug.

    • Android in the enterprise: Three Aussie examples from Samsung androidapple

      Forget iOS and Windows. Today we present three decently sized deployments of Android in the Australian market on Samsung’s hardware, which the Korean vendor has dug up from its archives over the past several years for us after a little prompting :)

    • Businesslink cancelled Office 365 rollout cancelled

      Microsoft has been on a bit of a tear recently in Australia with its cloud-based Office 365 platform, signing up major customers such as the Queensland Government, Qantas, V8 Supercars and rental chain Mr Rental. And it’s not hard to see why, with the platform’s hybrid cloud/traditional deployment model giving customers substantial options. However, as iTNews reported last week, it hasn’t been all plain sailing for Redmond in this arena.

    • Qld Govt inks $26.5m deal for Office 365 walker

      The Queensland State Government yesterday announced it had signed a $26.5 million deal with Microsoft which will gain the state access to Microsoft’s Office 365 software and services platform. However, with the deal not covering operating system licences and not being mandatory for departments and agencies, it remains unclear what its impact will be.

    • Hospital IT booking system ‘putting lives at risk’ doctor

      A new IT booking platform at the Austin Hospital and Olivia Newton-John Cancer and Wellness Centre in Melbourne is reportedly placing the welfare of patients with serious conditions at risk.

  • Enterprise IT, News - Apr 17, 2014 16:39 - 0 Comments

    NetSuite in whole of business TurboSmart deal

    More In Enterprise IT


    News, Telecommunications - Apr 17, 2014 11:01 - 146 Comments

    Turnbull lies on NBN to Triple J listeners

    More In Telecommunications


    Featured, Industry, News - Apr 17, 2014 9:28 - 1 Comment

    Campaign Monitor takes US$250m from US VC

    More In Industry


    Digital Rights, News - Apr 17, 2014 12:41 - 15 Comments

    Anti-piracy lobbyist enjoys cozy email chats with AGD Secretary

    More In Digital Rights