Great articles on other sites
- Unless kids are working, coding should not be taught: Abbott | ZDNet
- CSIRO, NICTA merger could cost 200 jobs - Training & Development - News - iTnews.com.au
- Sydney Opal card travel history can be accessed by police
- NBN analysis 'like foxes reviewing the hen house': Clare
- Call made to end inflight phone ban
- Australian government undoing profit shifting clamp down: Labor
- National security law reforms
- Victorian Government calls for contributions to shape Victoria’s digital economy
- Will IBM pip Azure at the Aussie cloud post?
- Competition watchdog should break up Foxtel monopoly: Ludlam
Blog, Telecommunications - Written by Renai LeMay on Thursday, February 21, 2013 13:40 - 13 Comments
Telstra’s Sensis sacks 648 staff
blog It seems like we’re always hearing about redundancies at Telstra’s directories and digital division Sensis. Last week it was half the division’s staff, this week the number has firmed at 648, according to an official Telstra media release issued this morning. Apparently the restructure is aimed at “digital growth”. Right. The text:
February 21, 2013 Sensis, Australia’s leading provider of directory and digital marketing services, for small-medium business, today unveiled proposed changes to its operations and business model to accelerate its transition to a digital media business.
Managing Director, John Allan, said the proposals, now the subject of consultation with staff and unions, were the next phase of an ongoing program to move Sensis from its traditional print-based business model to one better designed for the growing digital market.
Mr Allan said the proposed restructure will include the establishment of a new digital Customer Management Centre with 50 new roles, but is likely to result in an overall reduction of approximately 648 positions nationally. Those positions are expected to include around 391 back of house fulfilment and customer care roles which will be outsourced. Sensis currently employs approximately 3500 staff.
“Until now we have been operating with an outdated print-based model – this is no longer sustainable for us. As we have made clear in the past, we will continue to produce Yellow and White Pages books to meet the needs of customers and advertisers who rely on the printed directories, but our future is online and mobile where the vast majority of search and directory business takes place,” Mr Allan said.
“Already, more than 60% of our customers now are advertising online and in mobile apps, while our White and Yellow Pages digital services received 18.4m visits in January 2013.
“We need to simplify our operation and invest in areas that make us more efficient, and meet our customers’ growing demand for online and mobile services.
“Sensis needs to change in order to compete effectively, to deliver what our customers want and to achieve our ambition of being Australia’s leading provider of digital marketing services.
“While these decisions are never easy, they are designed to position the company for future digital growth,” Mr Allan said.
Key changes under the proposed restructure include: Establishment of a new digital Customer Management Centre; Improved IT capabilities to strengthen digital innovation and delivery capabilities Improved marketing and go-to-market processes, with reduced duplication; Restructuring the Yellow Pages sales operating model; Outsourcing certain back office functions to deliver around the clock support for the White and Yellow Pages customer care and fulfilment capabilities; Reduced duplication of senior and middle management roles.
“These changes will fundamentally change the Sensis business and position it for success in the long term. Right now that means making some tough decisions and I’m acutely aware of the impact on our people.
“Not one of these decisions has been taken lightly and we are working with our staff and the unions to provide further detail of our proposed digital transition to ensure the best support for those affected by the resulting changes.” Mr Allan said.
Image credit: Telstra
Leave a Comment
Blog, Enterprise IT - Jul 5, 2014 13:53 - 0 Comments
More In Enterprise IT
- Qld’s Grant joins analyst firm IBRS
- Westpac dumps desk phones for Samsung Android mobiles
- Ministers’ cloud approval lasted just a year
- WA Govt can’t fund school IT upgrades
- Turnbull outlines Govt ICT vision
Blog, Telecommunications - Jul 5, 2014 12:12 - 0 Comments
More In Telecommunications
- Telstra gets $150m for NBN FTTN trial
- How Australia got online 25 years ago
- Palmer pushes for minimalist NBN policy
- NBN debate heats up at IEEE conference
- Spirit deploys 200Mbps FTTB to Southbank
Analysis, Industry, Internet - Jun 23, 2014 10:33 - 0 Comments
More In Industry
- ABC tech reporter founds micro-transactions startup
- Australia’s got ICT talent: So how do we make the most of it?
- ‘Thriving’ Aussie tech incubator scene a ‘mirage’
- Corporate highs: The US P-TECH model for schools in Australia?
- Facebook wants to hide its Australian earnings
Blog, Digital Rights - Jun 30, 2014 22:24 - 0 Comments
More In Digital Rights
- “Rational debate” needed around surveillance
- Web blocking technically impossible: iiNet reminds Govt of undisputed fact
- We like e-readers – but library users are still borrowing books
- Coalition, Labor support new surveillance laws
- Anti-piracy laws will increase piracy, says Budde