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  • Enterprise IT, Sponsored Posts - Written by on Tuesday, February 19, 2013 14:28 - 1 Comment

    Five trends impacting the enterprise IT helpdesk
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    sponsored post Today’s enterprise IT support organisations and help desks are experiencing a dramatic shift in the way technologies are developed, deployed and consumed. But progress is a double-edged sword for IT support. This whitepaper presents five interrelated trends impacting the way IT support organisations operate: Productivity pressures; cloud computing; consumerisation of IT; corporate social media; and raising the bar on service.

    The intended audience for this free whitepaper includes executives, IT management, software development/QA leadership, and anyone else with a stakeholder interest in IT help desks.

    Simply fill out your details and hit submit to access the whitepaper PDF instantly.

    Note: Form has been removed as this advertising promotion has finished.

    Note: Your details will be shared with the author Zendesk as a condition of accessing the whitepaper.

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    1. Adam Nelson
      Posted 19/02/2013 at 8:51 pm | Permalink |

      Real Helpdesk IT treads

      Trend 1. Your manager wears a YOLO t-shirt to work
      Trend 2 Someone ate all the banners. I think it was the new guy
      Trend 3. I think the server down. Because we got alot of calls about the internet not working
      Trend 4 Everyone is wearing mexcian hats for casual friday and your not
      Finally the number 5 top tend in IT helpdesk:
      Trend 5: Sorry but your job is being outsourced tomorrow


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