sponsored post Today’s enterprise IT support organisations and help desks are experiencing a dramatic shift in the way technologies are developed, deployed and consumed. But progress is a double-edged sword for IT support. This whitepaper presents five interrelated trends impacting the way IT support organisations operate: Productivity pressures; cloud computing; consumerisation of IT; corporate social media; and raising the bar on service.
The intended audience for this free whitepaper includes executives, IT management, software development/QA leadership, and anyone else with a stakeholder interest in IT help desks.
Simply fill out your details and hit submit to access the whitepaper PDF instantly.
Note: Form has been removed as this advertising promotion has finished.
Note: Your details will be shared with the author Zendesk as a condition of accessing the whitepaper.