[ad] The service leader for Cloud is now in Australia. Secure, reliable cloud and managed hosting all backed by 24x7x365 Fanatical Support. Create your free account now.
Buy an Seagate Business Storage NAS for your chance to win a holiday
[ad] Purchase a selected Seagate Business Storage NAS to receive a $20 cash-back AND go into the draw to win a $1,000 Flight Centre voucher so you can holiday in the destination of your choice. T&Cs apply.
How mobile and social media affect your Customer Experience strategy
[ad] How will the adoption of mobile devices and social media affect your Customer Experience strategy? Are you reaching your organisation's customers through these touch points? Click here to download a whitepaper by Fifth Quadrant examining consumer and business attitudes to these new contact channels.
Great articles on other sites
- Canberra blitzes states with NBN take-up rates
- War on whistleblowers from Abbott, Turnbull as ICJ case arrives
- Stockland tech revamp at centre of growth plans
- Clare warns of Gonski-like backflips on the NBN
- Victoria seeks early buy-in to avoid past disasters
- Vtalk bucks the China trend with plan for Aussie build
- Booksellers bristle at Amazon's arrival
- Australian customers upbeat on Dell going private
- FTTP NBN supporters lobby Turnbull
- Telstra staff to return to NBN pits after asbestos scare
50 things top IT pros need to know
[ad] This 18 page TechRepublic whitepaper explores 10 things you should know to become an epic IT manager, 40 other essential tips to advance your IT career and practical guidance for starting an IT consulting business. Click here to access the whitepaper.
The new IT manager: Trends affecting IT in business
[ad] The tables have turned for IT managers. IT used to be able to dictate which computing assets would be used by employees and how they would be used. No longer. This free GigaOM Pro research paper (click here to download it) gives a solid, fact-based perspective on how IT consumerisation, mobile computing and cloud delivery trends are changing the paradigm.
Enterprise IT, News - Written by Renai LeMay on Tuesday, January 8, 2013 13:55 - 7 Comments
$180m Vic Ultranet project a complete failure
news Victoria’s Auditor-General has published a damning report classifying the state’s $180 million Ultranet educational technology project as broadly a complete failure, with the project being hardly used by the state’s students and teachers and being delivered late, over budget and with significant contract probity issues.
The project was first mooted in the middle of the last decade, with its 2007 business case (following an earlier trial) promoting it as having the capacity to deliver an “intuitive, student-centred electronic learning environment” that would allow teachers, students and staff to access curriculum content, records, student reports and community features. After an initial pilot in 2006, when the project was dubbed ‘Student@Centre’, the system was then deployed to all Victorian Government schools throughout 2010, on the back of a contract announced in June 2009 with IT services group CSG, which in 2008 bought CingleVue, another local firm specialising in implementing Oracle solutions in the education sector. The project was based on Oracle technology.
In 2009, CSG said at the time that the Ultranet solution would be “truly world class”. Then-CSG chief executive Denis Mackenzie commented “This will be the first true enterprise solution deployed in P-12 education in Australia, and is one of the first systems in the world to offer such a high level of functionality to students, teachers, parents and administrators.”
However, a report published in late December by the Victorian Auditor-General has found that the project has suffered myriad problems. For starters, the auditor wrote, the project as a whole was “poorly planned and implemented”. “None of its three business cases had a well thought out needs analysis or gave considered options to deliver the project. The various business cases did not answer the ‘Why invest?’ question for the Ultranet, nor did they provide a sound basis for the project’s approval,” the report states, noting that six years after its announcement, the Ultranet project had not delivered its main objectives.
Furthermore, the project continues “despite advice from central agencies that it should cease or be delayed”, with Victoria’s education department apparently ignoring advice on the subject by the departments of the Premier and Treasury.
“It is difficult to understand why the Ultranet procurement was able to proceed to contract execution, given the significant concerns raised by DPC and DTF, as well as the many adverse ratings that DEECD had received from various Gateway reviews since the project first commenced,” the report states. “Further, this audit detected a number of serious process and probity issues in relation to tendering and procurement for the Ultranet. DEECD has advised that it has commenced a number of actions and further detailed investigations in response to these matters.”
The auditor wrote that they had little confidence that financial management practices relating to the project were sound. The project appears likely to have blown out in total cost to about $180 million — triple what it was initially expected to cost — and use of the project is declining, with on average, only 10 percent of students and 27 percent of teachers in Victoria logging on to the platform on a monthly basis from July 2011 through May 2012.
The auditor-general recommended the state’s education department urgently develop a comprehensive strategy to deal with the implementation of learning technologies in schools, as well as urgently reviewing its investment in Ultranet — and considering whether to pursue legal action against CSG. One option is to scrap the project as a whole, while another is to continue to fund it and fix the issues.
The Age newspaper has quoted Victorian Education Minister Martin Dixon as stating that the project was a failure of the previous Labor administration in Victoria and that he had had strong reservations about the project since the Coalition took power in the state in December 2010.
The news comes as the Victorian Government is struggling with almost all of its major IT projects at the moment. In November 2011, the Victorian Ombudsman handed down one of the most damning assessments of public sector IT project governance in Australia’s history, noting total cost over-runs of $1.44 billion, extensive delays and a general failure to actually deliver on stated aims in 10 major IT projects carried out by the state over the past half-decade.
In its its first response to the report, in June last year, Victoria appointed former South Australian whole of state government chief information officer Grantly Mailes, to lead a committee (VICTAC) to establish a new wide-ranging IT strategy to resolve Victoria’s ongoing problems with IT service and project delivery. It also appointed a high-level advisory committee led by Mailes which would provide advice on a new whole of government ICT strategy to rectify the ongoing problems.
Mailes’ office recently released the draft of a new whole of government information and communications technology strategy, with which it aims to start addressing the extensive IT project and service delivery issues. Most of the other states are suffering similar problems with IT project governance and service delivery, with the worst problems likely being suffered in Queensland, where the state in mid-December last year appointed a royal commission into the payroll systems disaster at Queensland Health.
I’ve been harping on about this for several years now. State Government IT in Australia is an absolute catastrophe of epic proportions right now — billions of dollars being wasted, projects simply not delivering on their outcomes, colossal setbacks in public service delivery. This situation is most likely the biggest issue in enterprise IT in Australia right now, bar none.
Latest Delimiter 2.0 articles (subscriber content)
|Politicians from Australia’s major parties need to stop issuing ludicrous blanket pardons for the intelligence community’s ongoing misdemeanours and start applying a basic modicum of transparency and accountability to this important national security function.|
|The independent pro-fibre National Broadband Network movement is doing a far better job of promoting Labor’s Fibre to the Premises-based NBN policy than Labor itself. When is Labor going to wake from its slumber and start supporting this scrappy but energetic grassroots network of activists?|
|Ziggy Switkowski's first substantial public appearance since being appointed NBN Co chief executive has starkly demonstrated just how different he is from his predecessor, Mike Quigley, and just how strictly he will adhere to the guidelines which his patron, Communications Minister Malcolm Turnbull, has set for him.|
|Australian technology companies have been virtually absent from the the nation’s public stockmarket over the past decade as the stigma of the dot com bust took its toll on investor confidence. But a clutch of new listings planned for the closing months of 2013 shows renewed interest in the sector and that local entrepreneurs are smelling money in the air once again.|
|NBN Co’s Strategic Review process gives the company an unmissable opportunity to re-evaluate the early decision to deploy its FTTP network primarily through Telstra’s underground ducts. The company and its new Coalition masters must now seriously consider deploying more fibre aerially on power poles in an effort to speed up its rollout substantially.|
|That moment which many Australian technologists fervently hoped for but never expected to see has come to pass: Simon Hackett has been appointed to the board of the National Broadband Network Company. But what questions should the Internode founder be asking NBN Co’s executive management team? Here’s five ideas to start with.|
|The rapid replacement of respected NBN Co chief operating officer Ralph Steffens with a Telstra executive who appears less experienced with fibre rollouts but better politically connected represents a key signal that NBN Co’s senior executive hiring process has now become completely politicised and is no longer independent from the Federal Government.|
Enterprise IT, Featured, News - Dec 5, 2013 13:41 - 0 Comments
More In Enterprise IT
- Qld launches whole of government IaaS panel
- Defence finally allows staff iPhones, iPads
- NSW Govt refreshes ICT Advisory Panel
- Coles is yet another complex cloud case study
- CenITex has no disaster recovery capacity
Featured, News, Telecommunications - Dec 4, 2013 15:18 - 44 Comments
More In Telecommunications
- Defying the Senate: Turnbull to release NBN Review by end of 2013
- Senate to force Turnbull to publish NBN Review
- Get on with FTTN job, Quigley tells NBN Co
- Senate circus shows politics has no place in NBN
- Foxtel to launch broadband by late 2014
More In Industry
- Xbox One goes off with a bang … but will the PS4 launch eclipse it?
- It’s not just Freelancer: Aussie tech IPOs are back in general
- Freelancer’s IPO: A billion reasons to care
- Australian retailers online: Late to the party and much to do
- DesignCrowd picks up another $3m
Digital Rights, News - Dec 5, 2013 14:08 - 18 Comments
More In Digital Rights
- Global privacy group files formal ASD complaint
- Labor open to surveillance discussion
- Snowden an “American traitor”, says Australia’s Attorney-General
- ASD goes rogue with Aussie metadata
- It’s live: Delimiter publishes AGD FoI mirror