blog Yesterday at a financial results briefing session, the Commonwealth Bank opened up for the first time regarding the nationwide outage it suffered several weeks ago which took down around 9,000 of its desktop PCs, hundreds of servers and even its CommSee customer management system. iTNews reports (we recommend you click here for the full article) the bank’s chief executive Ian Narev as stating the problem wasn’t actually that big of a deal:
“At the moment, we’re still working through exactly what the implications of what happened were, but we’ve got no immediate need to change our IT strategy … In terms of cost [to the bank], it’s minimal,” Narev said.
To be honest, we beg to differ. Thousands of desktop PCs, servers and one of the bank’s most important staff IT systems knocked off line? Hundreds of staff mobilised to fix the problem? The global CEO of one of the world’s largest technology firms personally flying in to meet with bank executives, in the context of a major IT contract up for renewal? Yeah. Sorry, but as far as IT outages go, they don’t come much worse than this one ;) And we’re sure that quite a few internal IT policies will be reviewed and governance controls strengthened to make sure this doesn’t happen again.