• Enjoy the freedom to innovate and grow your business

    [ad] With Microsoft Azure you have hybrid cloud flexibility, allowing your platform to span your cloud and on premise data centre. Learn more at microsoftcloud.com.

  • IT Admin: No Time to Save Time?

    [ad] Do you spend too much time patching machines or cleaning up after virus attacks? With automation controlled from a central IT management console accessible anytime, anywhere – you can save time for bigger tasks. Try simple IT management from GFI Cloud and start saving time today!

  • Free Forrester analysis of CRM solutions

    [ad] In this 25 page report, independent analyst house Forrester evaluates 18 significant products in the customer relationship management space from a broad range of vendors, detailing its findings on how CRM suites measure up and plotting where they stand in relation to each other. Download it for free now.

  • Great articles on other sites
  • RSS Great articles on other sites

  • Reader giveaway: Google Nexus 5

    We’re big fans of Google’s Nexus line-up in general at Delimiter towers. Nexus 4, Nexus 7, Nexus 10 … we love pretty much anything Nexus. Because of this we've kicked off a new competition to give away one of Google’s new Nexus 5 smartphones to a lucky reader. Click here to enter.

  • Enterprise IT, Featured, News - Written by on Monday, April 2, 2012 16:50 - 1 Comment

    Qld gets new ‘Can Do’ ICT ministers

    news New Queensland Premier Campbell Newman has appointed several high-profile members of his new LNP-dominated parliament to take control of the state’s technology portfolio, as a new political dawn arrives in the sunshine state following his electoral route of the previous Labor Government a week ago.

    In a statement published on the LNP’s web site this morning (although it is believed to have been distributed previously), Newman revealed he had appointed MP Ros Bates (pictured, right), who had previously led the technology portfolio for the LNP in Queensland in Opposition, as the state’s new Minister for Science, IT, Innovation and the Arts.

    Unlike most of her predecessors opposing the Queensland Government in the technology portfolio, Bates had been quite active in the area, regularly highlighting difficulties the long-term incumbent Labor Government had been suffering with internal IT projects in the state, as well as its at-times fractious relationship with industry.

    In late July last year, following a speech by then-Premier Anna Bligh at an IT industry lunch outlining a series of sweeping changes to the way the state handled ICT governance, Bates said the Liberal-National Party had long been calling for “someone to take charge” and sort out “the many crises dogging the Bligh Government’s ICT”.

    “Whilst imitation is the sincerest form of flattery, Labor’s delayed move proves the out-of-touch Bligh government has run out of ideas,” said Bates. “This incompetent government has had two long decades to get on top of Information and Communication Technology, but it’s one area where they have had repeated catastrophic and expensive failures,” she said.

    However, the new minister’s term in Opposition wasn’t without its embarrassments, with the MP controversially appeared to claim that Labor political operatives had hacked her website, Facebook and Twitter accounts after she fell victim to a common global phishing attack through Twitter. At the time, then-ICT Minister Simon Finn ridiculed the claim. “It is totally laughable to suggest that a global phishing attack is related to a 2012 election campaign in Queensland,” he said.

    However, it doesn’t appear as if Bates will be the only Queensland Minister responsible for setting technology policy in the state. The Queensland Government’s Cabinet site also details the fact that new Queensland Treasurer, Timothy Nicholls (pictured, right), has also been appointed Minister for Government Services, Building Industry and Information and Communication Technology of Queensland.

    This role would appear to see Nicholls taking overall control of the centralised governance functions (including ICT shared services) which have caused the state so many headaches over the past few years. In June 2010, Queensland’s Auditor-General slammed the governance of three massive state government technology consolidation projects, pointing out that they have all substantially blown their timeframes. A day later, Bligh revealed the state would abandon its centralised IT shared services model as its exclusive structure for delivering IT services in the wake of the Queensland Health payroll disaster and damaging revelations of widespread problems in associated programs.

    The Queensland Health issue — one of the most damaging politically for Labor in Queensland over the past few years — saw thousands of medical staff go without pay for periods as the state struggled to get a new SAP-based system implemented by its shared services division, with the assistance of IBM, under control. No doubt examining its current status will be a key focus for Nicholls — with assistance from the state’s new Health Minister Lawrence Springborg.

    Bates’ appointment was welcomed by the IT industry’s peak vendor representative group, the Australian Information Industry Association, which congratulates the LNP on its victory in a statement this week and welcomed Bates to her new role. “This appointment highlights the pivotal role the industry must play in facilitating the Government’s four-pillar economy action plan,” the organisation wrote.

    AIIA chief executive Suzanne Campbell said Queensland had long been an ICT hub, and the State’s importance to the ICT industry was underscored by the AIIA’s National Board decision to hold its meeting in Brisbane this week.

    “The ICT industry employs 74,000 people across the state, with Brisbane and the greater South East Queensland region being home to more than 80 per cent of Queensland’s 5,700 ICT businesses,” Ms Campbell said. “Brisbane is also one of the world’s largest centres for the gaming industry and the innovations coming out of this state are world beaters as demonstrated last year’s iAwards winners Transmax for STREAMS Motorway Management and NICTA for their Face Search Engine. The value of the ICT industry to the state is significant with approximately $10.2 billion in revenue being generated by Queensland’s ICT industry.”

    “On top of this, the state accounts for the third largest share of Australia’s exports of ICT equipment at $93 million and ICT services at $198 million. “By any measure, the ICT industry is fundamental to the State’s well-being.”

    Campbell said the LNP’s four-pillar economy plan – which focused on tourism, agriculture, resources and construction – would rely on ICT for its implementation and success. “ICT will be fundamental to the implementation of the new Government’s economic blueprint,” Campbell said. “As part of its policy, the new Government has pledged to deliver better infrastructure and better planning to unlock bottlenecks in Queensland’s economy. With ICT covering every sector of the economy, the industry is critical in the planning, development and implementation of this transforming economic vision for the state.”

    Queensland might have a new government, but it’s hardly a new day when it comes to technology policy in the state.

    The LNP barely advanced any technology-related plans for Queensland during the election, and both Bates and Nicholls are typical of state politicians in that they broadly know what the issues are in their portfolios, but don’t really understand technology at a fundamental level (as Bates’ fatuous hacking claims regarding her social networking accounts proves).

    It was a similar situation with the Bligh Labor Government. While the state did talk up its technology policy credentials more so than some other states have (such as NSW, which under the previous Labor Government might well not have been aware that it was possible to have a technology policy), in real terms it was broadly the state’s public servants who were responsible for getting needed initiatives such as whole of government IT infrastructure consolidation programs approved through their relevant ministers.

    If those ministers had understood a bit more about the ambitious technology programs which were authorised in the state’s public sector over the past half-decade, they might have had a bit more oversight. As it stands, they didn’t — and now those same programs, having suffered major delivery issues, will be handed over to a government, which, while new, enthusiastic and well-resourced, will similarly not quite understand what they are dealing with.

    As I’ve written previously, when it comes to IT projects and even ‘keeping the lights on’ for IT infrastructure, Australia’s state governments are a disaster area. We can hold out hope that things will change for the better in Queensland under the LNP, but realistically I do not personally believe that they will.

    submit to reddit

    1 Comment

    You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

    1. Rod Werc
      Posted 02/04/2012 at 6:15 pm | Permalink |

      The QLD LNP model of two Ministers and their relevant machinery is similar to what Victoria decided in 2006 which has been a huge failure in terms of driving greater innovation and org productivity. Neither did this model stop massive project failures in Victoria.

    Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:

  • Most Popular Content

  • Six smart secrets for nurturing customer relationships
    [ad] Today, we are experiencing a world where behind every app, every device, and every connection, is a customer. Your customers will demand you to be where they and managing customer relationship is the key to your business’s growth. The question is where do you start? Click here to download six free whitepapers to help you connect with your customers in a whole new way.
  • Enterprise IT stories

    • NetSuite in whole of business TurboSmart deal turbosmart

      Business-focused software as a service giant NetSuite has unveiled yet another win with a mid-sized Australian company, revealing a deal with automotive performance products manufacturer Turbosmart that has seen the company deploy a comprehensive suite of NetSuite products across its business.

    • WA Health told: Hire a goddamn CIO already doctor

      A state parliamentary committee has told Western Australia’s Department of Health to end four years of acting appointments and hire a permanent CIO, in the wake of news that the lack of such an executive role in the department contributed directly to the fiasco at the state’s new Fiona Stanley Hospital, much of which has revolved around poorly delivered IT systems.

    • Former whole of Qld Govt CIO Grant resigns petergrant

      High-flying IT executive Peter Grant has left his senior position in the Queensland State Government, a year after the state demoted him from the whole of government chief information officer role he had held for the second time.

    • Hills dumped $18m ERP/CRM rollout for Salesforce.com hills

      According to a blog post published by Salesforce.com today, one of Ted Pretty’s first moves upon taking up managing director role at iconic Australian brand Hills in 2012 was to halt an expensive traditional business software project and call Salesforce.com instead.

    • Dropbox opens Sydney office koalabox

      Cloud computing storage player Dropbox has announced it is opening an office in Sydney, as competition in the local enterprise cloud storage market accelerates.

    • Heartbleed, internal outages: CBA’s horror 24 hours commbankatm

      The Commonwealth Bank’s IT division has suffered something of a nightmare 24 hours, with a catastrophic internal IT outage taking down multiple systems and resulting in physical branches being offline, and the bank separately suffering public opprobrium stemming from contradictory statements it made with respect to potential vulnerabilities stemming from the Heartbleed OpenSSL bug.

    • Android in the enterprise: Three Aussie examples from Samsung androidapple

      Forget iOS and Windows. Today we present three decently sized deployments of Android in the Australian market on Samsung’s hardware, which the Korean vendor has dug up from its archives over the past several years for us after a little prompting :)

    • Businesslink cancelled Office 365 rollout cancelled

      Microsoft has been on a bit of a tear recently in Australia with its cloud-based Office 365 platform, signing up major customers such as the Queensland Government, Qantas, V8 Supercars and rental chain Mr Rental. And it’s not hard to see why, with the platform’s hybrid cloud/traditional deployment model giving customers substantial options. However, as iTNews reported last week, it hasn’t been all plain sailing for Redmond in this arena.

    • Qld Govt inks $26.5m deal for Office 365 walker

      The Queensland State Government yesterday announced it had signed a $26.5 million deal with Microsoft which will gain the state access to Microsoft’s Office 365 software and services platform. However, with the deal not covering operating system licences and not being mandatory for departments and agencies, it remains unclear what its impact will be.

    • Hospital IT booking system ‘putting lives at risk’ doctor

      A new IT booking platform at the Austin Hospital and Olivia Newton-John Cancer and Wellness Centre in Melbourne is reportedly placing the welfare of patients with serious conditions at risk.

  • Enterprise IT, News - Apr 17, 2014 16:39 - 0 Comments

    NetSuite in whole of business TurboSmart deal

    More In Enterprise IT

    News, Telecommunications - Apr 17, 2014 11:01 - 146 Comments

    Turnbull lies on NBN to Triple J listeners

    More In Telecommunications

    Featured, Industry, News - Apr 17, 2014 9:28 - 1 Comment

    Campaign Monitor takes US$250m from US VC

    More In Industry

    Digital Rights, News - Apr 17, 2014 12:41 - 15 Comments

    Anti-piracy lobbyist enjoys cozy email chats with AGD Secretary

    More In Digital Rights