• Enjoy the freedom to innovate and grow your business

    [ad] With Microsoft Azure you have hybrid cloud flexibility, allowing your platform to span your cloud and on premise data centre. Learn more at microsoftcloud.com.

  • IT Admin: No Time to Save Time?

    [ad] Do you spend too much time patching machines or cleaning up after virus attacks? With automation controlled from a central IT management console accessible anytime, anywhere – you can save time for bigger tasks. Try simple IT management from GFI Cloud and start saving time today!

  • Free Forrester analysis of CRM solutions

    [ad] In this 25 page report, independent analyst house Forrester evaluates 18 significant products in the customer relationship management space from a broad range of vendors, detailing its findings on how CRM suites measure up and plotting where they stand in relation to each other. Download it for free now.

  • Great articles on other sites
  • RSS Great articles on other sites

  • Reader giveaway: Google Nexus 5

    We’re big fans of Google’s Nexus line-up in general at Delimiter towers. Nexus 4, Nexus 7, Nexus 10 … we love pretty much anything Nexus. Because of this we've kicked off a new competition to give away one of Google’s new Nexus 5 smartphones to a lucky reader. Click here to enter.

  • Enterprise IT, News - Written by on Friday, March 23, 2012 15:52 - 0 Comments

    SAP has 20 Aussie Business ByDesign customers

    news IT channel publication CRN has reported that German software giant SAP has signed up 20 customers for its Business ByDesign software as a service platform, which launched in Australia in August last year. CRN put a negative spin on the result (read the full article here):

    “SAP has rejected suggestions uptake of Business ByDesign had been disappointing in Australia, despite revealing to CRN today just 20 local customers had signed up for the cloud-based ERP system since its global launch in August last year.”

    However, it appears to be unclear whether the figure represents a victory for SAP, which has long preferred the on-premises deployment model and is a late entrant to the SaaS market compared with rivals such as Salesforce.com, or whether it represents a failure to meet its targets. SAP never explicitly broke out the amount of customers it wanted to sign up over the past nine months with Business ByDesign, which is broadly aimed at companies up to 500 or so seats.

    In a separate media release, SAP listed a number of local Business ByDesign customers who had signed up to buy the service — ranging from cloud-focused packaging giant Visy, to management consultancy Futureye, security specialist Dragonfly, personal care products manufacturer QVS and IT services firms Soltius and Tango.

    SAP, at least, is pushing the customer sign-up rate as a positive. Greg Harbor, Vice President of On-Demand Solutions at SAP said in the company’s media release: “Having launched the first of our SAP on-demand solutions portfolio in Australia in September 2011, we are extremely buoyed by the market response to SAP Business ByDesign.”

    “Not only has the market demand been strong, the customer response to the actual delivery and execution of the solutions has been outstanding. This success creates a foundation on which we can accelerate market penetration of a much broader portfolio of line-of-business specific cloud solutions.”

    Personally, I believe SAP’s customer sign-up rate for Business ByDesign is pretty much what anyone would have expected from the company after its launch in mid-2011. In short, it has had a few early wins, especially amongst firms already positive on cloud computing and those who were more technical to start with, but hasn’t yet broken through into the wider mainstream business market, where cloud computing services (as Salesforce.com has always found in Australia) continue to struggle. Disagree with me? Ask yourself how many major enterprises Salesforce.com has announced as new customers in Australia over the past several years — especially of its core CRM suite. That’s right … virtually none. Does the company have bad communications practices, or is it actually not signing up major new Australian customers? Nobody knows at this point.

    Interestingly, Oracle is having much better luck with its locally hosted CRM on Demand product — having recently signed up major customers such as the Victorian Department of Human Services, NSW government agency NSW Businesslink, NBN Co, AJ Lucas and Suncorp. Is that because Oracle’s Oracle, or because CRM on Demand is locally hosted? Again, it’s not clear just yet.

    Of course, in a wider sense, SAP doesn’t really want to be signing up customers for Business ByDesign. It would much rather customers sign up for its traditional on-premises suite. SAP is not a cloud company yet and I doubt whether it completely understands the dynamics of this area just yet. The market for SaaS services of this nature hasn’t been completely proven yet in Australian large mid to large enterprise, and with Business ByDesign, SAP is clearly keeping its options open to the new wave of interest in cloud while still maintaining its larger focus on its existing traditional product set. In short, despite the release of Business ByDesign last year, nothing has really changed dramatically yet in Australia’s business software market.

    Image credit: Ceiling, Creative Commons, SAP

    submit to reddit
    Comments are closed.

    Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:

  • Most Popular Content

  • Six smart secrets for nurturing customer relationships
    [ad] Today, we are experiencing a world where behind every app, every device, and every connection, is a customer. Your customers will demand you to be where they and managing customer relationship is the key to your business’s growth. The question is where do you start? Click here to download six free whitepapers to help you connect with your customers in a whole new way.
  • Enterprise IT stories

    • NetSuite in whole of business TurboSmart deal turbosmart

      Business-focused software as a service giant NetSuite has unveiled yet another win with a mid-sized Australian company, revealing a deal with automotive performance products manufacturer Turbosmart that has seen the company deploy a comprehensive suite of NetSuite products across its business.

    • WA Health told: Hire a goddamn CIO already doctor

      A state parliamentary committee has told Western Australia’s Department of Health to end four years of acting appointments and hire a permanent CIO, in the wake of news that the lack of such an executive role in the department contributed directly to the fiasco at the state’s new Fiona Stanley Hospital, much of which has revolved around poorly delivered IT systems.

    • Former whole of Qld Govt CIO Grant resigns petergrant

      High-flying IT executive Peter Grant has left his senior position in the Queensland State Government, a year after the state demoted him from the whole of government chief information officer role he had held for the second time.

    • Hills dumped $18m ERP/CRM rollout for Salesforce.com hills

      According to a blog post published by Salesforce.com today, one of Ted Pretty’s first moves upon taking up managing director role at iconic Australian brand Hills in 2012 was to halt an expensive traditional business software project and call Salesforce.com instead.

    • Dropbox opens Sydney office koalabox

      Cloud computing storage player Dropbox has announced it is opening an office in Sydney, as competition in the local enterprise cloud storage market accelerates.

    • Heartbleed, internal outages: CBA’s horror 24 hours commbankatm

      The Commonwealth Bank’s IT division has suffered something of a nightmare 24 hours, with a catastrophic internal IT outage taking down multiple systems and resulting in physical branches being offline, and the bank separately suffering public opprobrium stemming from contradictory statements it made with respect to potential vulnerabilities stemming from the Heartbleed OpenSSL bug.

    • Android in the enterprise: Three Aussie examples from Samsung androidapple

      Forget iOS and Windows. Today we present three decently sized deployments of Android in the Australian market on Samsung’s hardware, which the Korean vendor has dug up from its archives over the past several years for us after a little prompting :)

    • Businesslink cancelled Office 365 rollout cancelled

      Microsoft has been on a bit of a tear recently in Australia with its cloud-based Office 365 platform, signing up major customers such as the Queensland Government, Qantas, V8 Supercars and rental chain Mr Rental. And it’s not hard to see why, with the platform’s hybrid cloud/traditional deployment model giving customers substantial options. However, as iTNews reported last week, it hasn’t been all plain sailing for Redmond in this arena.

    • Qld Govt inks $26.5m deal for Office 365 walker

      The Queensland State Government yesterday announced it had signed a $26.5 million deal with Microsoft which will gain the state access to Microsoft’s Office 365 software and services platform. However, with the deal not covering operating system licences and not being mandatory for departments and agencies, it remains unclear what its impact will be.

    • Hospital IT booking system ‘putting lives at risk’ doctor

      A new IT booking platform at the Austin Hospital and Olivia Newton-John Cancer and Wellness Centre in Melbourne is reportedly placing the welfare of patients with serious conditions at risk.

  • Enterprise IT, News - Apr 17, 2014 16:39 - 0 Comments

    NetSuite in whole of business TurboSmart deal

    More In Enterprise IT

    News, Telecommunications - Apr 17, 2014 11:01 - 134 Comments

    Turnbull lies on NBN to Triple J listeners

    More In Telecommunications

    Featured, Industry, News - Apr 17, 2014 9:28 - 1 Comment

    Campaign Monitor takes US$250m from US VC

    More In Industry

    Digital Rights, News - Apr 17, 2014 12:41 - 14 Comments

    Anti-piracy lobbyist enjoys cozy email chats with AGD Secretary

    More In Digital Rights