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News - Written by Renai LeMay on Thursday, July 14, 2011 16:26 - 4 Comments
Stop favouring the US, customers tell Google
US-headquartered technology giant Google is facing a wave of complaints from users around the globe after it launched another in a string of online services which are only available to those who live in the United States.
On one of its in-house blogs this week, the company revealed it had launched a new marketplace for its Android mobile platform which dramatically expands the platform’s functionality, allowing users to rent movies and purchase books. The Android Market has also been overhauled in general to make it easier for users to find applications.
However, the book and movie purchasing functionality is limited to customers in the US only, a fact which has drawn the ire of customers located in other regions. “In the US,” wrote one user in response to Google’s blog. “Also in the US, along with Google Music and Google Voice, both available in the US. Here’s to the centre of the universe.”
“Pity it’s tied to US market only, AGAIN,” wrote another user. “There are so many Google products that are only available in the US that Google is really starting to seem like a US-oriented company,” added a third. “I think this perception will be bad for Google, and I hope you will soon bring more of your services to other countries.”
“What a load of rubbish,” wrote yet another user. “I should never have dropped my iPhone for an Android. When will these ‘new’ features be available in Australia?”
Google has launched a string of products over the past few years which have not been available outside its home country of the US in general, and not available in Australia in particular. Google Voice, YouTube Movie Rentals, Google Books, the company’s Chromebook line of laptops and Google Music are some of the products on the list which have not seen a local launch.
For some time over the past several years, for a period Australian software developers were not able to sell apps through Google’s Android Market platform, due to what appeared to be a problem with Google Checkout, the online payment processing system that allows users to store their credit card information with their Google account.
The company is not the only one to limit a number of products to the US market only.
Fellow technology giant Apple appears to normally attempt to launch products as widely internationally as possible — for example, unlike Google, its own iOS platform does feature the ability to buy books online in Australia. And overnight it harmonised many of its software purchase prices internationally. However, also today the company today launched a new bulk app purchasing program for its end user devices — but limited it to US customers only.
In response to the comments, a Google Australia spokesperson said the company always tried to make its products and services available to as many users and as quickly as possible. “The new Android Market will be rolling out in the coming weeks to Android 2.2 and higher phones around the world,” they said.
Latest Delimiter 2.0 articles (subscriber content)
|Politicians from Australia’s major parties need to stop issuing ludicrous blanket pardons for the intelligence community’s ongoing misdemeanours and start applying a basic modicum of transparency and accountability to this important national security function.|
|The independent pro-fibre National Broadband Network movement is doing a far better job of promoting Labor’s Fibre to the Premises-based NBN policy than Labor itself. When is Labor going to wake from its slumber and start supporting this scrappy but energetic grassroots network of activists?|
|Ziggy Switkowski's first substantial public appearance since being appointed NBN Co chief executive has starkly demonstrated just how different he is from his predecessor, Mike Quigley, and just how strictly he will adhere to the guidelines which his patron, Communications Minister Malcolm Turnbull, has set for him.|
|Australian technology companies have been virtually absent from the the nation’s public stockmarket over the past decade as the stigma of the dot com bust took its toll on investor confidence. But a clutch of new listings planned for the closing months of 2013 shows renewed interest in the sector and that local entrepreneurs are smelling money in the air once again.|
|NBN Co’s Strategic Review process gives the company an unmissable opportunity to re-evaluate the early decision to deploy its FTTP network primarily through Telstra’s underground ducts. The company and its new Coalition masters must now seriously consider deploying more fibre aerially on power poles in an effort to speed up its rollout substantially.|
|That moment which many Australian technologists fervently hoped for but never expected to see has come to pass: Simon Hackett has been appointed to the board of the National Broadband Network Company. But what questions should the Internode founder be asking NBN Co’s executive management team? Here’s five ideas to start with.|
|The rapid replacement of respected NBN Co chief operating officer Ralph Steffens with a Telstra executive who appears less experienced with fibre rollouts but better politically connected represents a key signal that NBN Co’s senior executive hiring process has now become completely politicised and is no longer independent from the Federal Government.|
Enterprise IT, Featured, News - Dec 9, 2013 11:35 - 0 Comments
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News, Telecommunications - Dec 9, 2013 17:23 - 35 Comments
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Industry, News, Startups - Dec 9, 2013 15:40 - 5 Comments
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Blog, Digital Rights, Gadgets - Dec 9, 2013 11:15 - 22 Comments
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