This article is a sponsored post from our partner Integ. Please check out this earlier sponsored post by Integ to find out more about the company and how it brings innovation into its work.

In the video above, Integ head of managed services Steve Saunders outlines what the term ‘managed communications services’ means. According to the executive, the concept covers quite a wide and varying range of solutions.

“Ranging from hosted IP telephony solutions right through to a full service-rich portfolio for a range of customers — every customer has a very different approach, and very different requirement for a managed service,” says Saunders. “It could be anything from a mining camp, which is a managed entertainment service, to Parliament House, which has a complete managed voice service.”

The Integ managed service used by the Parliament House in Canberra is one example of how demanding such a solution can be.

According to Department of Parliamentary Services service delivery manager Lia McIntosh, the Parliament is an extremely busy place – especially around election time, and particularly if there is a change in government. “There are many, many thousands of jobs that have to take place,” she says. “Generally we do about 1.6 million incoming calls, 2.2 million outgoing calls, and of those, there’s about 232,000 switchboard calls.”

The Department of Parliamentary Services supports Members of Parliament and Senators by providing adds, moves and changes to the parliamentary telephone system, as well as providing switchboard services, training, answering calls, assisting with enquiries and more.

With the nature of the Parliament’s business being of critical importance to the nation, its telephone system just has to work – and work well. “I could tell you, that the service level agreements which we have down at Parliament House for the Prime Minister’s phone are fairly tight,” says Integ’s Saunders.

“You don’t get tighter than that.”

In general, Saunders says customers are generally interested in taking up a managed communications service because they are trying to outsource competency or capability that they don’t have internally. Costs, headcount restrictions, or just the desire to outsource non-core activities – these are all reasons customers might be interested in managed services.

Why choose Integ?
Saunders says Integ’s flexible – and it’s an organisation that customers can trust.

“We’ll built this service offering for them, we’ll develop the policies and procedures, we’ll hire the staff, and then we’ll deliver the service that they ultimately want,” he says. If the customer rings me up and says hey, we want to make a chance to the service for these reasons, if it’s practical, if it’s realistic, if it’s achievable — we’ll do it.”

For more information on Integ, check out the company’s Integ Insider series of videos, or follow them on Twitter.

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