BMC Software’s software as a service offering Remedy on Demand has won the trust of multinational second-hand goods trader Cash Converters, which today revealed it will use the platform to manage business service incidents across its 310 outlets in both Australia and the UK.
Founded in 1984 as a single store in Perth, Cash Converters International grew through franchising and started to expand into other Australian states in the early 1990s, before successfully approaching foreign markets. Presently, the company is listed on the Australian and London stock exchanges with more than 600 stores in 21 countries and is in the process of create a service desk with at least 18 agents internationally.
The company said in a statement it chose BMC’s Remedy On Demand SaaS solution because it offered functionality, Information Technology Infrastructure Library (ITIL) compatibility and the option of multi-tenancy to integrate with other global sites. Also, the company added BMC offered the best solution for Cash Converters, as the company was in acquisition mode and is deploying new business solutions across Australian and the UK.
Cash Converters managing director Barry Eldred said BMC was chosen after a competitive tender process. “We looked at a number of service management solutions and selected BMC Remedy On Demand because it was the best strategic fit with the current and future needs of our operations,” he said.
BMC’s Remedy OnDemand is a SaaS-based offering which – BMC promises – provides integrated ITIL-compliant incident, problem, change, asset and knowledge management processes, while being cost-and time-effective; features which influenced Cash Converters International in its SaaS deal.
“BMC’s ability to offer a SaaS product that can easily integrate with our new business management application ensured a low-cost alternative to traditional on-premise solutions without sacrificing functionality,” Eldred said. BMC’s country manager for Australia and New Zealand Gary Mitchell said enterprises as well as small and medium-sized companies were looking more and more into cloud solutions.
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