• Catch issues early, fix them fast – Free trial


    [ad] With GFI Cloud you can easily manage and secure your remote workforce – wherever they are, from wherever you are! The simple IT management platform includes patch management, antivirus, web protection, monitoring and remote control. Get the benefit of endpoint protection with the ease of central management. Start a free trial now.


  • Great articles on other sites
  • RSS Great articles on other sites

  • Featured, Features - Written by on Thursday, December 23, 2010 16:26 - 12 Comments

    The eBook executive with the Google tattoo

    When you ask Google’s Mark Tanner what books he’s been reading recently, you had better have a few minutes to discuss the subject, because the enthusiasm bursts out of him wholesale. “I just finished Slaughterhouse Five by Kurt Vonnegut,” he says, referring to the science fiction classic. “Fantastic read.”

    Lots of people in Australia’s IT industry are into sci-fi — and we’re betting many Google staffers love fantasy too. But sports books are also on Tanner’s radar. He’s also been recently reading Andre Agassi’s autobiography, Open, for example, which chronicles the life and times of the international tennis megastar. And then there’s Greg Mortenson’s Three Cups of Tea — an inspirational read which tells of the author’s gargantuan yet human effort constructing schools across Asia.

    Hard science is also on Tanner’s shelf; “I started reading A Brief History of Time,” he says, referring to the popular book by British physicist Stephen Hawking, “and like everyone else failed by the sixth chapter”. Now he’s reading Hawking’s follow-up book A Briefer History of Time.

    In a way, you might say, Tanner’s a typical book buff — multiple books on the go, in multiple genres, some unfinished, a giant set of bookcases at home with volumes gathering dust and piled everywhere. However, Tanner’s not just any book industry executive — he’s Google’s strategic partner development manager in Australia for the publishing industry. And so it’s the way he has increasingly started reading books that gives us a clue into the future of book publishing.

    For example, when the executive was reading Agassi’s autobiography, he says, he wasn’t just flipping through the pages of a paper tome. Instead — because he was reading the book through a web browser — he kept on taking advantages of the inherent strengths of the emerging digital medium.

    “You’re reading online, and then you come across this match he talks about,” he says. Then, Tanner says, you open a new tab in your browser and Google the match Agassi’s describing, to find a YouTube clip of the highlights. Or, he adds, “you come across an old tennis player you haven’t heard of” — and Google them.

    Then, too, Tanner doesn’t just read paper books.

    “I regularly read on my phone,” he says. “I used to read a lot on e-ink devices — I’ve tried them all. I surprise myself by how often I’ve been reading on my laptop.” Anything’s appropriate, according to the executive — as long as “the device doesn’t get in the way” of the experience.

    It’s this new type of reading — where readers have access to so much more than just the pages of a book they have purchased, and where they can choose to read on any device a book they have purchased, that is key to the eBook vision which Google is pushing internationally at the moment.

    In early December this year, the search giant unveiled what it calls its Google eBookstore, with more than three million titles available for book buffs to choose from and read on many devices — including hundreds of thousands of books available for sale.

    In doing so, Google has followed in the footsteps of some giant rivals — companies like Amazon, Apple, and in Australia, the Borders/Kobo alliance, already have substantial eBook presences, millions of customers and are growing fast in the new digital publishing world. However, speaking to Tanner in an interview this week, it seems as if Google has come at the eBook problem from a different angle.

    The search giant has long — as part of its mission to “organise the world’s information and make it universally accessible and useful” — had a product which has been taking the metadata available in books and making it searchable public on the web, in coalition with publishing partners.

    With a preview also available, the program has become a powerful marketing tool for publishers who want to expose their books to more readers online. After previewing a book, readers could then click through to a retailer to buy it. However, Tanner says the company’s next eBook step — its eBookstore — has resulted from organic conversations with publishers, who wanted an ecommerce layer on top of Google’s existing functionality.

    Google’s eBookstore will also integrate with local booksellers’ websites, connecting up the dots in the book ecosystem, from author, to publisher, to digital platform and retailer.

    The only catch? Google eBooks isn’t available yet in Australia — at least not for book purchases. So far it’s limited to US customers, although companies like Apple, Amazon and Borders already have paid eBook options available down under. We gave Google a hard time for this when the product launched — but Tanner’s presence and energy in Australia has done much to reassure the search giant’s Australian division is on the case.

    Tanner says Google is “pushing to take this internationally as quickly as we can”, and emphasises that Australia is in the top group of countries the search giant is focused on rolling out Google eBooks to.

    There’s “a range of factors” which have to be worked out for the product to hit Australia, he says — from retailer integration, working with publishers, getting book editions right, integratingt he right currency and even working with different teams within Google — those focused on the Checkout and Android technologies, for example.

    The good news, however, is that the US launch of Google eBooks went “spectacularly well”, according to Tanner — which bodes good things for Australia. And Google has also recently been talking up the potential for the platform to launch internationally in the first quarter of 2011 — meaning Australia could see some action very soon.

    The ecosystem
    One of the things which readers complain about most with eBooks is the patchy availability of titles. When Delimiter did a survey of the eBooks available from Amazon on its Kindle device in July, for example — shortly after Tanner was appointed — the US book giant came up a little short.

    Many popular Australian authors, such as Bryce Courtenay, for example, didn’t have any eBooks available in the Amazon store — and most of the rest we could find, for example, David Malouf, Tim Winton, Helen Garner and DBC Pierre, only had some of their books and not all. In addition, the overall number of books in the Australian version of the Amazon store suffers when compared with the US version.

    Tanner (pictured, right) is in a somewhat unique position in the Australian publishing market — constantly talking to local publishers and even authors about Google’s offerings. As such, and with several years of history in the market, he has a more granular insight into why the availability problem occurs than most.

    The executive says it’s no secret that digital publishing is on the verge of becoming mainstream — “it’s been coming for 10 to 12 years,” he says, noting in the past three years the topic has become “very strong” in the market, with a lot of eReader products launching and discussion in the media. However, where publishers were fearful of the disruptive phenomenon in the past, he says, now things have changed — with “publisher after publisher” that he’s talking to being enthusiastic about it — and the authors keen as well.

    Complicating this, however, according to Tanner, is the tricky contracts between publishers and authors, which often vary even between the same author’s books, and haven’t always covered digital rights. The better publishing houses have changed their contracts to take digital publishing into account, he says, “but it’s a long, hard slog” in terms of the back catalogue.

    Publishing rights are usually allocated by territory — for example, for the UK and US markets separately, but some publishers are pushing for global digital rights. Tanner says the licensing situation made sense historically for the paper medium. “I think over the next few years it will probably get sorted out and become a little cleaner,” he says.

    But in general, the Google executive believes publishers understand readers’ complaints when books don’t launch in Australia at the same time as they do globally, and when eBook formats aren’t available at launch to suit readers’ viewing platforms. Partly, it’s because if publishers don’t capitalise on initial global marketing of a book by having it available on launch day, their sales could suffer.

    It’s a similar situation when it comes to Australian book retailers.

    “Everyone knows that it’s coming,” says Tanner, and the retailers want to be proactive about the eBook revolution. But it can also be expensive. Initially, Google is focusing on an affiliate model which allows retailers to get a percentage of sales for referrals, but the company also wants to work on more substantial integration projects with the retailers.

    “There’s very, very strong enthusiasm for that locally,” he says. And it’s not hard to see why — local retailers should eventually be able to benefit from Google’s global relationships with thousands of book publishers worldwide. The retailer will be able to “own the experience” on their own site, but have their back end powered by Google.

    However, initially Google will focus on larger projects down under — as retailers will need to have a website with very strong internet capacity, to handle the massive feed of Google book data the search giant will funnel to them.

    Authors
    Another possible aspect of the future publishing industry is that individual authors will take distribution into their own hands and sidestep publishers altogether, using platforms such as the ones offered by Apple and Google to go directly to readers.

    Tanner notes that to a certain extent, this has already started happening, highlighting the success of New York Times bestselling author Lisa Genova internationally, with her book Still Alice. After a frustrating year attempting to deal with the publishing industry, Genova set up her own web site, with an associated blog, to market her book, which deals with the disease Alzheimers’. And the move was successful — the book started selling well online.

    However, Tanner says in his opinion book publishers are still going to be important in the market — not only do they provide editorial support to authors, but they just have stronger knowledge and existing links with distribution platforms, which can make the critical difference for a book.

    He points out Genova only went so far with her book when it was self-published — it took a major publisher to take her the rest of the way. “Yes, you can work with Google and other places online to sell books online if you are an author,” he says. “But I think publishers bring a lot more than an ability to bring books into Google.”

    Ultimately — and as has been previously chronicled — Australia’s eBook market is an evolving space, and Google is likely to take a place as one of a handful of large companies jockeying for market share and audience attention. And at the moment most of those companies — Amazon, for example, and Apple — have only tiny prescences locally when it comes to interacting with the publishing industry.

    The amount of local resources Google has thrown at eBooks isn’t huge either — but if Tanner’s passion is anything to go by, it may make a sizable splash. The executive says one of the “wonderful” things about his job is that he gets given free books whenever he visits publishers. Consequently, he’s got a big pile of about 35 to get through when he kicks off his summer break shortly.

    Only “five have been started”, he says. But that’s OK — a good book lasts forever.

    Image credit: miss_millions, Creative Commons, Google

    submit to reddit

    12 Comments

    You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

    1. Chad
      Posted 23/12/2010 at 5:06 pm | Permalink |

      As a Tolkien (there is a handful of us in Australia); Nice choice on the title image. \o/

    2. John Hansen
      Posted 23/12/2010 at 5:29 pm | Permalink |

      It is not true that all authors are ‘keen’ on digital. As an author of two bestseller books, I feel that the take-over of the publisher industry by large big box stores (Walmart, Kmart, Costco) and digital format is causing a great decline in the quality of writing, and less authors will be willing to spend time to write quality books and resort more to blogs and other formats. Quality publishing days are over with digital era.

      • Posted 23/12/2010 at 6:03 pm | Permalink |

        I agree, John, that not all authors are keen on digital. However, I strongly disagree with you that quality publishing days are over in the eBook era. Frankly, much of the problem with the publishing world has been that there are artificial barriers to entry in place that prevent many great books from reaching the public eye. There are so many bestselling authors (Ayn Rand being a notable one) who were knocked back by dozens of editors and publishers before their book went on to top the bestseller lists for years.

        The eBook platform removes many of those barriers — as the commoditisation of the printing press did before it. With more authors in play, the internet acts as a giant sifting mechanism, and the best content floats to the top gradually, and then exponentially.

        Eventually, we will have a much, much stronger publishing industry, with a lot of the crap weeded out, because of this. We’ve seen it in every other content production industry. Music, journalism, software applications and so on.

        • Posted 24/12/2010 at 5:45 am | Permalink |

          I agree with you, Renai. Digital platforms — ebooks and also sales-friendly POD services like Amazon’s CreateSpace — allow innovative writers like ours to write in ways that the industry before did not allow because of cost. We use color, embedded objects, music, video… And social networking creates a reader/buyer sphere that no longer requires typical modes of publicity like book reviews who have lost readers over the years because, in fact, they did not pay attention to what was happening in the small/indie press world.

          • Posted 24/12/2010 at 11:08 am | Permalink |

            Cheers for the comment Debra — although personally, I don’t believe I want colour, embedded objects, music and video in a book — at least, a novel for adults :) For other books (eg reference, children’s books), it would be fine. Plain text is what I want for novels though :)

            • Posted 24/12/2010 at 3:12 pm | Permalink |

              Recall that early publications ( novels for adults, lest I have to write “adult novels” oy!) always had illustrations, and that the very first novel, Laurence Sterne’s Tristram Shandy, was full of images that lent additional meaning to the text. The view that a novel should be only words is arbitrary and relatively recent. The artwork we commission is rarely illustrative, but rather fine artists idiosyncratically responding to the text, just as the musicians riff on it. P.S. The new POD model creates greater sustainability, as do ebooks. (see my recent interview at Art of Dismantling: http://theartofdismantling.blogspot.com/2010/12/intervew-with-debra-di-blasi-of-jaded.html

    3. Posted 24/12/2010 at 10:17 am | Permalink |

      I agree with John Hanson’s comment “Quality publishing days are over with digital era” besides picking up a book and getting away from technology is what reading a book is all about !

      • Posted 24/12/2010 at 11:07 am | Permalink |

        hi John,

        have you used an eReader — for example, the Kobo, the Kindle or even a Samsung Galaxy Tab or iPad? I can assure you, you will feel immersed in the book :)

    4. Posted 24/12/2010 at 1:34 pm | Permalink |

      “less authors will be willing to spend time to write quality books and resort more to blogs and other formats” – the numbers refute that statement; there were 700,000 MORE books published last year.

      “Frankly, much of the problem with the publishing world has been that there are artificial barriers to entry in place that prevent many great books from reaching the public eye.” – Yes, right on the mark.

    5. Posted 24/12/2010 at 3:18 pm | Permalink |

      The only thing that Amazon does not do is market your book, apart from the page design and recommend engine. If Google can use its search and social knowledge for book recommendation and promotion, then they have a killer app

    6. Posted 09/01/2011 at 9:28 pm | Permalink |

      I’ll be interested to see if Google can get past the apparent barriers to usable and comprehensive ebook access for Australians. So far, Borders isn’t working for me: I’m still having trouble using the reader app. (books don’t have text, or the pages won’t move on), the website is cumbersome, and the catalogue seems to be going backwards instead of forwards (many ebooks previously available there are now missing). More, I receive a weekly enewsletter offering me tantalizing discounts, which are only available at a Borders brick-and-mortar store: the closest one is 250km away.

      So, Google: all I want, as a keen reader very willing to buy way too many books, is access to the books I want, which I can then buy, download and read on my iPhone. I really can’t understand why that is unrealistic, just because I live in Australia.




    Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:


  • Most Popular Content

  • Enterprise IT stories

    • Super funds close to dumping $250m IT revamp facepalm2

      If you have even a skin deep awareness of the structure of Australia’s superannuation industry, you’ll be aware that much of the underlying infrastructure used by many of the nation’s major funds — AustralianSuper, CBus, HESTA and more — is provided by a centralised group, Superpartners. One of the group’s main projects in recent years has been to dramatically update and modernise its IT platform — its version of a core banking platform overhaul. Unfortunately, as was revealed in November, the $250 million project has not precisely been going well, and the Financial Review last week reported that Superpartners is actually close to turfing it altogether and going back to the drawing board.

    • Qld’s Grant joins analyst firm IBRS peter-grant

      This week it emerged that Peter Grant, the two-time former Queensland Whole of Government CIO (pictured), has joined well-regarded analyst firm Intelligent Business Research Services (IBRS). We’ve long had a high regard for IBRS, and so it’s fantastic to see such an experienced executive join its ranks.

    • Westpac dumps desk phones for Samsung Android mobiles samsung-galaxy-ace-3

      The era of troublesome desk phones tied to physical locations is gradually coming to an end in many workplaces, with mobile phones becoming increasingly popular as organisations’ main method of voice telecommunications. But some groups are more advanced than others when it comes to adoption of the trend. One of those is Westpac.

    • Ministers’ cloud approval lasted just a year reverse

      Remember how twelve months ago, the Federal Government released a new cloud computing security and privacy directive which required departments and agencies to explicitly acquire the approval of the Attorney-General and the relevant portfolio minister before government data containing private information could be stored in offshore facilities? Remember how the policy was strongly criticised by Microsoft, Government CIOs and Delimiter? Well, it looks like the policy is about to be reversed.

    • WA Govt can’t fund school IT upgrades oops key

      In news from The Department of Disturbing Facts, iTNews revealed late last week that Western Australia’s Department of Education has run out of money halfway through the deployment of new fundamental IT infrastructure to the state’s schools.

    • Turnbull outlines Govt ICT vision turnbull-5

      Communications Minister Malcolm Turnbull has published an extensive article arguing that the Federal Government needed to do a better job of connecting with Australians via digital channels and that public sector IT projects needn’t cost the huge amounts that some have in the past.

    • NZ Govt pushes hard into cloud zealand

      New Zealand’s national Government announced a whole of government contract this morning for what it terms ‘Office Productivity as a Service’ services. This includes email and calendaring services, as well as file-sharing, mobility, instant messaging and collaboration services. The contract complements two existing contracts — Desktop as a Service and Enterprise Content Management as a Service.

    • CommBank reveals Harte’s replacement whiteing

      The Commonwealth Bank of Australia has promoted an internal executive who joined the bank in September after a lengthy career at petroleum giant VP and IT services group Accenture to replace its outgoing chief information officer Michael Harte, who announced in early May that he would leave the bank.

    • Jeff Smith quits Suncorp for IBM jeffsmith4

      Second-tier Australian bank and financial services group Suncorp today announced that its long-serving top technology executive Jeff Smith would leave to take up a senior role with IBM in the United States, in an announcement which marks the end of an era for the nation’s banking IT sector.

    • Small business missing the mobile, social, cloud revolution iphone-stock

      Most companies that live and breathe the online revolution are not tech startups, but smart smaller firms that use online tools to run their core business better: to cut costs, reach customers and suppliers, innovate and get more control. Many others, however, are falling behind, according to a new Grattan Institute discussion paper.

  • Blog, Enterprise IT - Jul 5, 2014 13:53 - 0 Comments

    Super funds close to dumping $250m IT revamp

    More In Enterprise IT


    Blog, Telecommunications - Jul 5, 2014 12:12 - 0 Comments

    What should the ACCC’s role be in guiding infrastructure spending?

    More In Telecommunications


    Analysis, Industry, Internet - Jun 23, 2014 10:33 - 0 Comments

    ‘Google Schmoogle’ – how Yellow Pages got it so wrong

    More In Industry


    Blog, Digital Rights - Jun 30, 2014 22:24 - 0 Comments

    Will Netflix launch in Australia, or not?

    More In Digital Rights