This article is by Darryl Adams, a government worker and internet tragic. A former IT worker, he still pines for the days of IBM keyboards that go CRUNCH and the glow of green screens. He can be found on on Twitter or on Facebook. Check out his site oz-e-books.com for more articles about e-book readers, retailers, formats and news (or will have when Darryl can be drawn away from reading Delimiter). The views expressed here do not reflect the views of his employer, the ATO.
opinion Beware, my fair brothers, beware. Not all that glitters is truly gold. What follows is a tale to make any brave heart shiver. A tale of desire, disastrous customer service and a $1,400 bill with Telstra that ended in heartbreak. Draw your chairs up to the fireplace and listen to my tale of woe.
I have been using Vodafone for years and an iPhone 3G for about 16 months. But the poor phone is getting slower, and the Apple distortion field is frying my brain in trying to reconcile “shiny toy” with “pure %^#*@ evil” that Apple inflicts on its users and developers.
The HTC Desire with Android 2.1 promised to be a godsend for me, so the plan was to use the Desire for data and as a business phone and use my iPhone as a private phone until the plan expires.
The HTC Desire is a Next G phone, and is only available from Telstra. People have been positive about the Next G network, and despite my view that Telstra can give sheer bastardry lessons to AT&T and Comcast (American telco and ISP respectively), I decided to give the company a go. Things, however, have not turned out well.
Mistake #1 was not Telstra’s fault. I bought the HTC Desire from JB Hi-Fi, and at 6PM Friday night, the poor overworked clerk made the mistake of choosing the 1GB data pack and not the 3GB I asked for. I thought I could add the pack on when I got home, so was not too concerned.
Mistake #2 was ordering the 3GB data pack online that day. If you buy datapacks outside business hours, it does not get invoiced until a future date. This will haunt me in the future Mistake #3: Getting a usage reminder of 109 percent. I was not too concerned, as I bought another datapack. More fool me. This led to:
Attack #1: The first bill. Apparently Next G data is worth more than inkjet ink — I received a $1,400 first bill.
- Mobile WAP/Internet Sessions — $1,390.310
- 3G Data Pack 1GB — 06 Aug to 11 Aug $7.548
- 3G Data Pack 3GB — 12 Aug to 12 Aug $1.581
- 3G Data Pack 3GB — 13 Aug to 12 Sep $49.00
What this means, I really don’t know. The scary thing is, if I have issues interpreting this, what about the regular punters out there?
Now when I called Telstra billing services, I should have gone through with a fine comb and worked out exactly the what/when/why of the bill. In retrospect, the 3GB pack I bought in the 6th was not booked onto the system until the 12th. And when I bought another 3GB pack to top up, I was using the Desire as a modem as a test as well.
So I called billing services and I managed to get a 50 percent concession on the bill. $700 is still a hit, but I felt it was an idiot tax. I also asked for the default data pack to be lifted from 1GB to 3GB.
Then mistake #4 struck: I get an email from Telstra on the 24th August saying there was a problem with the change in my datapack. So I knew the next bill would have “Telstra sssues” as well.
This led to inexcusable issue #1. On the 2nd September I called Telstra billing about my bill. In this day and age, you would expect to be able to get through to a holding area or some sort of voice telephony system. Nope. Engage signal. To quote the classics: “#fail had struck Telstra, and it had struck hard”.
Bright light. A call centre rings about my abnormal data usage. However the first call dropped out mid-call, and I had to call back twice to resolve the call. Now this was not a Telstra call centre, but an outsourced one from Salmat. This was still painful as a customer experience, however I believe I have this month’s data issues fixed by upgrading my plan to 6GB. I still need to confirm this, as the changes (and the original credit I got from billing services) are not explicitly shown on the account page on Telstra.com.
Mistake #5: I still don’t know if my current usage is 3GB or 6GB. I do have another SMS which has arrived in the last day, saying I have used 107 percent of my data usage. But should I place another call to Telstra, or stab my eyes with blunt sticks? At this stage, the sticks are looking preferable.
What I learnt from the experience
Datapacks are not the great flexability options I envisioned. How they work is anyone’s guess. What they don’t do is stack.
The usage reminders after the 100 percent usage (when they work, and I believe I should have received more than one a month based on the issues I have with numerous datapacks) is a blatant money grab by Telstra. It is inexcusable to send out usage reminders when 300MB of the data is being charged at .25c a MB.
The mania Telstra has in outsourcing and retrenching has had a negative impact in customer service. I got a better experience from Salmat than I did from Telstra’s internal billing team. The user experience should be that when ringing a telco, I do NOT get an engage signal.
The online billing system and purchasing system is rather poor. Some UI changes is desperately needed, and making contact numbers less hidden would be a nice step. Turnaround times for online payment is also woeful. How can it take days to process a direct payment system?
The scary thing is, if I am having these issues, and I consider myself technologically informed, how will the general public react when the rich multimedia and data offered by the current generation of smartphones starts to be more widely used?
Even with the 3 call centres now being used by VHA (that would have been the first thing I would done if I ran VHA), I never had the experience I had with Vodafone that I am having with Telstra. It is a shame that VHA is behind in the 3G coverage to both Optus and Telstra, however, I think I can put up with poorer data coverage and speeds, if I can get a telco that can run a billing and support system effectively. Which I doubt Telstra can do.
There is one final moral to this story. Steve Jobs, take a good hard look at yourself. You are nowhere near as evil as Telstra. Get your ass into gear!
Image credit: BeauGiles, insidetwit, Creative Commons
1) All phone companies design their billing arrangements to confuse customers. I thought this was well known?
2) I think you’ll find Telstra charges$0.25/MB, not 0.25c/MB. 0.25c/MB would be pretty good pricing.
Had a similar issue with data packs over the last month. Phone is a work phone so that boss has to deal with Telstra, not me.
We were told to keep an eye on usage and that if he gets close, just order a data pack to top up. But no, this is not how it works.
When you buy a data pack, Telstra pro-rata the data (and the cost). So if you need an extra 300mb to get you through to the end of the month, you can get the 300mb pack. You have to work out what percentage of the month is left then order the data pack that suits.
Also, the data pack will be rebilled in the following months unless you ring up the day before your billing date and cancel it.
The issue is that you get three different stories from three different customer service people that you don’t know what is the truth any more and just give up. I switched off my 3G which makes my phone bloody useless. But at least I don’t get overcharged for data any more.
I had a similar experience with Telstra where they continually charged me for a Cable modem for 17 months at a house I didn’t live in. They had all the details of where I was moving to, the request for a cable check at the new place, the reason I was leaving (no Cable, only DSL and Telstra wouldn’t price match iinet) and a bunch of other stuff, but they didn’t “record” a cancellation request. They knew my telephone was at a different address which was still with Telstra. It was a debacle – I kept paying the bill to make sure we weren’t in arrears. Finally I snapped and took on some “manager” who had the authority to give me a full refund but wouldn’t because “that’s business”. He said he understood that the “human thing to do” was to realise they’d made a mistake, but again, business was business. I finally managed to negotiate a $1500 credit against the $1700 I’d overpaid, but I still feel cheated out of that $200 by Telstra’s general incompetence.
I say stick it to them, make sure you take down the name of every person you talk to and tell them you’ll be filing a written report to the Telecomms Ombudsman with your side of the story unless you get complete satisfaction. Also, always ask them if they are authorised to give you the refund or credit you require – if they say yes, then you can deal with them otherwise, get escalated to the person who can authorise it. Once you find the person, turn it into a personal issue, make them realise you have a mortgage, groceries, etc… If you let them keep it “professional” then then don’t care.
Good luck man!
So what you’re saying is, you hate Telstra because you’re an idiot who didn’t do his research?
I hate Telstra because I should not NEED to research byzantine contracts and procedures in order to use a service.
And I will willing to take a hit for not being on top of the contact details, but they do not make it easy to get the information
Calling him an idiot for not researching his contract is a bit rich. The expectation in this country, like it or not, is that we do not require a lawyer present when signing up for a phone contract AND we expect that said telco’s employees can explain and help the customer choose a suitable contract.
I’d almost fo as far as to say its their obligation to make sure you understand your contract that you are signing or it would be invalid. Oh wait.
http://www.australiancontractlaw.com/law/avoidance-misleading.html
I’m not implying that Telstra is intending to mislead customers, but there increasing incompetence is certainly indicating they are getting close.
Wheres the ACCC when you need them.
Same troll is still same troll
Hi there.
My name is Scott, and I’m part of our Social Media team here at Telstra.
Your blog post was brought to my attention via a few retweets on Twitter.
Firstly I would like to apologise for the experience that you have had with Telstra. It’s definitely not the kind of encounter that we like to hear people having.
It seems that a lot of this could have been avoided, if the correct promises had been delivered from the start.
I would be happy to follow this up for you, and have a look at your current invoice.
So I can have a look into this, could you please send the following details to http://bit.ly/CUSTID
• Account number
• Date of Birth
• A brief re-summary of this issue
Looking forward to resolving this for you!
Thanks, Scott
Hey Scott, we really appreciate Telstra responding on this — cheers! I have seen a dramatic change in the company’s attitude towards customer service over the past 18 months, and this quick pickup of Darryl’s problem is a good example. Kudos!
BTW Renai, I said I would BONE VHA’s overseas call centres, not DONE them (ewww)
I’m currently dealing with a (not quite as excessive) excess data usage tragedy with Three. It’s a sad state of affairs that the only way to manage excess usage is to go prepaid. Naturally, Three’s initial solution to my $800 bill was to have me sign up for another 24mth contract.
Doing research into (not-competitive-at-all) competitors’ fine print is an alarming experience.
Did you know that on Virgin’s “Topless” plan with a whopping 4GB included, excess data is (only) $2000 per extra GB? Isn’t it AMAZING that you can get $8000 value out of a $89 plan?
There needs to be a cap on excess. Charging 10000% of the base for excess usage is a complete joke.
Good to see Telstra following up so quickly after a public re tweet by tech journalist. Pity they do not offer the same service to others.
Why do you complain and flame Telstra. You cooked up the whole mess so do NOT blame Telstra.
Similar situation.
Signed up for a $49 Next G cap and had a nervous wait for my first bill.
For the first two weeks, their online data usage page wasn’t working.
Installed 3G Watchdog app on my Android phone as an alternative, and was going to overshoot, so reduced my usage.
Tried changing my data pack online. Couldn’t.
Tried to enable the SMS warning feature for when I go over 80% of my quota. Couldn’t.
Called up three times, the first two were weekends and the call centre was closed.
Third time, paid to get upgraded to a 500 MB data pack, but it turns out it was pro-rated, which was I wasn’t told about.
Got my bill. Charges were complicated due to pro-rating, but I think I didn’t get charged any extra for the data. Just says “mobile internet sessions – $0.00”. Doesn’t say how much I used, so don’t know how close I came to going over.
Eventually, the data usage page started working, but didn’t show a total, only several pages of raw data. How they think that’s acceptable I don’t know.
Mostly happy otherwise, but their billing system sucks. Badly.
I had an issue with optus data overuse. Their website is a shamble to navigate and i needed multiple accounts for different parts. Anyways, I rang up optus and asked them how to check my data usage, because i was very mindful of going over the limit. They told me, I was happy. I kept a close eye on it and at the end of the month I ended up with $500 bill. The data usage on the bill wasn’t the same as the data usage I was shown how to check by optus.
So I rang optus to complain, first they tried the old one time offer of 50% off the bill, if you don’t accept it now, you won’t get it again. I said no thanks. Eventually they said there was a problem with their data accounting and not to pay the bill until they have a chance to investigate it. I was happy with that, but they billed me the full amount on the due date. I rang back up and and they said yeah, that’s right, you have auto pay on. grrr, didn’t tell me that before.
So for months and months i would ring up and ask about the investigation, it was always on going and they couldn’t do anything about it. So I told optus I would lodge a complaint with the TIO, and they said that was a good idea, and i was credited the $500 in a week, or something. I didn’t get the $500 back in my bank account, optus hung on to it for me and debited my bill from it. I was happy enough, but would have preferred to have the money in my bank account. scammers.
The moral of the story is to lodge a complaint with the TIO if you can’t get satisfaction with the telco, don’t wait months like i did, do you best to solve it with the telco for a few days, then lodge.
I signed up with Telstra on a Friday afternoon sat through the process of getting set up on their arduous billing system. Let me say that I feel that Telstra hate theirs sales people just as much as they hate their customers. The sales person had to ring up an internal help desk that “had more access” to resolve an issue because it wasn’t provisioning properly. The fact that it took him 45 minutes of wading through the interface is a disgrace for what should be rather simple.
But worst thing is an SMS sent a few days later saying that I’ve used 83% or so of my data allocation. I had been told that it was pro-rated to the next bill but nobody ever told me when that event was and my first communication from Telstra is “hey, you’ve used the majority of your quota”. No indication when I was going to get a bill and I couldn’t be sure if I could use data or not. Serious communication fail.
After a $700 excess on a Next G wireless dongle about 2 years ago (owned by the company I was doing work for, who refused to increase the monthly limit despite my repeated offer to pay the higher fee – but who had no problems insisting I pay the excess when it did eventuate – and no, I no longer do work for them) I have been rather cautious with wireless and ADSL since.
Not much of a downloader, I’d been happily signed up to a 12GB deal for close to 2 years. With our arcane local exchange, there’s no options re ISPs – Telstra or tin cans and string. But over the last 2 months I’ve been watching too much ABC24News, so much I got shaped. Shaped back to 64kbps. Cruel, cruel world.
After 36 hours of flurry and very prompt followup from someone in customer care, I was finally reshaped and then upgraded to a 50GB plan that is $20 a month cheaper. I’m still not quite sure what to make of it. Bemused might just cover it.
I think I can one up you Darryl as not only did I have such a horrible experience with signing up for a desire, it took 3 months and more than 15 hours on the phone to who knows how many people to fix my bill.
I had the iPhone on Optus since it came out in Australia, but in the last 3 weeks I was with them I flat out couldn’t get a call to connect. So fed up, I thought, what the hell lets go android.
Let me say, the Next G network is bloody amazing. Definitely top quality and worth a premium I’m happy to pay.
The customer service makes me want to go back to not being able to make calls. Seriously.
I waited for the new data packs to be released for Telstra, then I headed to the nearest [T]Life store (which turned out to be the single worst idea ever). I signed up for the Desire on the $49 cap, with 500mb data and $100 for the phone. I looked at, and queried the document that stated the phone price on this cap, with this much data and it all checked out.
Or so I thought.
Turns out, that store was a franchise. And aside from taking 9 days to port the number over because the person who filed my forms entered my Optus account number wrong, You can’t get the Desire for $100 on the $49 cap.
And here begins three months of phone calls.
First I get my bill, and am charged full price for the phone $799 whilst being locked in for 24 months (insane in anyones mind, the point of a contract like that is to subsidise the phone).
I then called billing, only to be moved around departments, sent back to the [T]Life store numerous times with forms for them.
None of this fixed it.
The Telstra twitter team even tried to help. Yeah that didn’t work either.
My service was barred twice before anyone said they could do anything. This barring was unexpected and seriously impacted my work, so I was obviously annoyed.
All this time, I have a lovely lady from Telstra who called me to see how my new contract was going, getting more fed up than me that it hadn’t been fixed yet.
Telstra’s customer service is far to disembodied from itself, and is locked up in silos that simply fail to communicate.
I ended up re-contracting to the $79 cap, and having my account reaccredited the cost of the phone.
In my experience it’s done nothing but damage the already pathetic image of Telstra customer service.
And lets not even get started about the bastardisation of the Android OS by Telstra.
So… Did you like the Desire? :D
The Desire is close to awesome. Waiting for Froyo is a pain, as I would love the hotspot feature.
There are some quirks compared to an iPhone, but I find the phone zippy and great
Not interested in root+ wifi tether?
I think obviously what happens is that there are so many plans and variations that it becomes impossible for the people at the Telstra Shops to keep up. I’ve seen this at Vodafone and Optus shops as well – there are so many handsets, packages, bundles and plans that it is damn near impossible to remember the all, let alone the archaic, almost churlish rules that some of these plans have.
I think it is just a case of needing to simplify – couple of plan types, couple of data packages and when you pick one you get a certain amount off a handset or that much off as a discount on the life of the deal if you bring your own phone.
In many respects, we as customers are partly to blame. Everyone wants to walk into McDonald’s and order a Big Mac with no pickles but extra onions to go with their skim chai soy latte. McDonald’s very rarely ever screw up a Big Mac meal with Coke and Chips. The phone companies need to learn that lesson.
I disagree that it is the customers fault.
The one thing that would have made this whole argument nul and void would have been to have rolling data packs. I dont really use the phone for voice, and the other carriers insist on selling voice minutes to go with the data.
The Telstra Browsing packs should have been a godsend. The biggest issue is that the plans dont “roll over”. With the horrendous MB cost of 15c to 25c, you really need to make sure you do not go 1mb over the cap
Hey guys!
As a heads up, I have addressed this issue with Darryl via email contact.
However, from what I have seen and heard, there are a number of other people who have either encountered this before or can see how it could easily happen. There are a couple of ways in which the can be prevented in future, and to help you guys out I have listed these below:
1. Understanding how changing your browsing pack works.
What happens, is that when you change from a lower browsing pack to a higher browsing pack, you won’t receive that entire pack’s usage allowance. Rather you will receive a new pro-rated usage allowance based on how much of your current billing period has expired.
For example, if your current billing period ended on 30/09/10, and you changed from a 200 mb browsing pack to a 500 mb browsing pack, your new allowance would be (approximately) half of the full 500 mb (250 mb), due to being half way into your billing period.
The following page has a more detailed description of how pro-rated charges and data allowances work when you change your data pack. It also includes the formula that is used if you need to make an approximation for any changes:
http://bit.ly/btHdFl
2. Understanding how to check how much data you have used on an ongoing basis.
A number of people, including Darren in this blog, have raised the point that viewing exactly how much usage you have used at any particular time is a confusing process. I can assure you that Telstra is definitely working on streamlining this resource so that it is more user friendly as a whole.
For reference, there are a number of methods in which you can check your current usage, and for convenience sake, I have listed them below:
• You can view data usage online by logging in with your online details, which would have previously been set up to view your bills online. The Mobile Data Usage Meter can be accessed here:
http://bit.ly/dBFbub
• You can view you data usage via the BigPond Mobile Portal, by selecting My Account > My Data Usage and pressing OK.
• You can view your data usage by sending an SMS to with an SMS code, specifically ‘use’, to 176.
I Hope this helps! For convenience, I have listed the ways in which you can contact our Social Media team below, if you have any further concerns or queries:
• http://twitter.com/telstra
• http://twitter.com/bigpondteam
• http://www.facebook.com/Telstra
• http://forums.whirlpool.net.au/user/358680
Cheers guys!
– Scott
Hi Scott,
Would you be able to clarify if Telstra provides the option to have data cut off automatically when the limit is exceeded, rather than charging at the premium rate?
If so, who should I contact and what should I ask for to get this changed?
Thanks,
It is called pre-paid mobile. Will cut you off when you run out of money or data. You get treated lower than dirt with prepaid but that will give you what you want.
Just a quick note: I am the happy owner of a HTC Desire and I thought it worth pointing out that theat Darryl (the author) made a mistake (or was misleading) when he wrote “The HTC Desire is a Next G phone, and is only available from Telstra”.
There are two models available of the Desire. One works only on Telstra’s nextg network, the other model works on all the other networks. I bought my phone outright online and have a pre-paid plan with TPG (who resells optus) and it has been working like a charm. And it has been cheep too!
I had a similar issue as Daryl way back on my iMate JasJam. Only thing I’d probably add is that I added the data pack over the phone and none of the conditions contract where read to me when I did it. This was many years ago however. Ombudsman is always good, I’ve had VHA drop a big bill for someone just by escalating the issue internally and simultaneously contacting the ombudsman.
Telstra customer service is absolutely horrendous. If at all possible make your way to a T-life store; as long as you are spending less than an hour or two travelling, the total time you spend getting your issue resolved will be less than over the phone, even for the smallest of requests.
Personally, I believe there should be some kind of regulation for data usage charges. Charging several thousand times as much for a-la-carte data as for data packs is clearly unreasonable, and an attempt at tricking you into getting ripped off and then blaming yourself. Considering how little help either handset makers or carriers give you in monitoring data usage, plans where data cuts off after the pre-purchased limit is exceeded should really be the default, with the option to automatically pay more at an outrageous price available to those who want it (who I suspect are extremely few in number.)
Darryl, sorry to hear you had this hassle. Data feeds, like blood tranfusions, can do without interruptions and bill anxiety. ;)
I’ve been following this Telstra blog post for a few weeks now. I first arrived there because I’d had difficulty contacting Telstra (when our landline went crackly) due to accessibility issues, but resolved that problem with their help, plus another disconnected (sic) issue. I followed the blog out of fascination between those issues, and have continued to do so since.
That blog article was written by David Thodey, the unfortunate man who has taken on the task of humanizing Telstra. He is evidently determined to do so, and is putting consistent effort into it. So it’s a bit like watching Evel Knievel try to jump across a canyon. Everyone says it can’t be done, but you’re secretly barracking for him.
There are some appalling stories in the comments on that article, but in each case another unlucky Telstra representative does try to address the built-up frustration and anger of the customer. Problems are solved. I’ll repeat that, since it’s history-making stuff. Problems with Telstra are solved. People who have been lost in the Telstra quicksand are dragged out, aspirated and cleaned up.
As you can see by Scott’s quick response and follow-up on this page, things are changing at Telstra. It’s a huge task, but maybe a few dedicated people can keep the lid on, while others work at creating a workable structure and employee self-esteem out of what has long been Australia’s worst telco. They have some terrific resources, including many of their staff: they just need to make it all work.
Well I’ve been slugged with Mobile WAP/Internet Sessions of $166.669 and I didn’t even get close to my cap of 500mb. My first months data was fine, but this second month is a nightmare. It’s most frustrating that for many occasions last month the data usage tool was also down or “unavailable”. But I know I never went over, of that I am sure. I also used a 3rd party iphone app to keep track just in case.
Have lodged a complaint with Telstra will advise when I get a response here.
Hello
Can anyone help me with this
I have telstra prepaid on Samsung omnia but
Everytime I go on the telstra home page and browse through the unmetered section I get charged not much but like 10c,7c etc pls help.
I am totally sick of Telstra. Over 6 months ago I signed up for home line & internet with all the bells & whistles. TPhone, TModem, THub & TBox. The phone, modem & hub don’t work so I’m unable to find out if the Box does or not! I have phoned and they have tested & troubleshot only to agree with me it is all stuffed! They then assure me it will be replaced within 7 days (more than 3 times) now over 6 months and I’m still paying for crap that does not work. Apparently this is an Australian Company…Pigs Bum – each time I get to speak to someone in a forein country who does not speak very good english (but they try) Employ Ausi’s to do Australian Jobs!!!
I’m going elsewhere even if I reduce my package I will get stuff that works; cause Telstra doesn’t!
I hate Telstra with a passion. You know a company is bad when the staff agree with you how bad it is on the phone and encourage you totake action against them.
I own a web company and for a long time now I have been mucked around by big companies in Australia. A week ago was the last straw with Telstra and RentSmart pushing my buttons. Getting the internet on in a modern building that has a working phone line should not take 3 weeks, 8 hours of phone calls and 2 half days missed of work to still be told there is another problem on their end and I need to wait 24hrs for a call back.
As a result we have started a free website (pre-release) that will become very big that will basically launch a people war against Telstra and other big companies that carry on like this.
Not only can you voice your opinion against Telstra but a later version will offer advice on what to say on the phone, what to watch out for, takes notes, record staff numbers and access your records anywhere you have access to the internet. Information is power when it comes to Telstra. They often don’t take notes and lose records etc. Please check out and support http://www.mimeo.com.au and add your reviews directly at: http://www.mimeo.com.au/reviews/telstra
Thanks Michael
Why are Telstra so infinitely bad?
There are so many reasons. Seriously, so many! Example-scenario:
“Hi there Logan, this product is fantastic and will solve your internet problems!
First off you have to pay $101 incl. GST which will later turn out to be closer to $110 inc. GST.
Then once you’re locked in we are going to take 3 and a half months to set up your internet connection. We are also going to bill you $350 for nothing.
But you won’t find that out till much later, and we’ll make sure to tell you that installation is free.
Oh, by the way, should you ever have any problems, we’ll redirect any of your questions to someone who doesn’t speak english fluently to make your life a little more difficult. Oh but we’ll do that for free!
You’ll also need to wait for 7 days to get some sort of answer to your problem, because your concerns aren’t a priority to us.
Then, should you need to set up your email with us, we’ve got a buggy and complex system that you can try to use. I used the word “try” for a reason.
Oh another thing I’m not going to tell you, is that we’re merging our email services with Microsoft. We’re not going to explain anything. Nor will we explain the benefits to you. We think it’s better left unexplained, that way you can make poorer decisions based on lack of understanding.
Microsoft will ask you a bunch of different questions, We shared your information with them. you’re not an Apple fan are you?
Did you say you use Gmail as your web-browser email client? Well we can’t have that! You must start using MS. If you don’t, then we’ll twist your arm around your back by not providing the service that we proposed we would provide.
Our motto: Money! Money! Money!!!!”
Another reason:
“What’s that? You want to upgrade to the iPhone 5? Oh, and you’re willing to pay the full fee too! Fantastic, well just wait for the next 6 weeks while we don’t have any stock. Yep, only 6 whole weeks after the release of the iPhone 5 in this country.”
Word for word —> “We get the iPhone 5’s sent to us 7 at a time, sometimes less.”
That’s my experience with Telstra in a nut-shell. My recommendation: if someone suggest Telstra to you, you ought to be offended. Let me explain:
“Hi you should sign up with Telstra to take care of all your business.”
Translates to:
“Hi, I don’t respect you, and as a gesture of hatred towards you I am going to try to fool you into using Telstra, so that you will lose time and money and be much worse off because of it. Now go f*** yourself.”
Not very nice is it?
On a serious note, I have never had such a shockingly bad experience with another phone company before in my life. Telstra are pathetic to say the absolute least.
Comments are closed.