• Great articles on other sites
  • RSS Great articles on other sites

  • Opinion - Written by on Monday, August 9, 2010 11:19 - 14 Comments

    Are online + eBook retailers killing small bookshops?

    Darryl Adams is a government worker and internet tragic. A former IT worker, he still pines for the days of IBM keyboards that go CRUNCH and the glow of green screens. He can be found on on Twitter or on Facebook. Check out his site oz-e-books.com for more articles about e-book readers, retailers, formats and news (or will have when Darryl can be drawn away from reading Delimiter). The views expressed here do not reflect the views of his employer, the ATO.

    opinion Recently I attended the local discussion group at local science fiction and fantasy book retailer Infinitas Bookstore. Only three people turned up (maybe because of winter) and we ended up discussing book selling with the owner, Tim.

    To be honest, I was shocked at the negative information I was getting from Tim about his business, which is a major player in the SFF book scene and has been around since 1991.

    I ended up asking him to tell me how many books I have bought recently. This was easy as Tim runs a loyalty programme. Two times a year, for each $150 people spend at the store, each customer gets a $10 voucher. I have managed up to 4 vouchers for a 6 month period, and I was a bit shocked that I was still below the first $150 threshold. And that was with a $50 hardcover I was picking up this time.

    Are eBooks part of the problem? I would have to say yes. I am still buying books, and willing to buy hardcovers, but I am more choosy in what I buy. That is not to say I solely read eBooks, and some of the eBooks had me also go out and buy the dead tree edition of the books (The Mercedes Lackey, Eric Flint and Dave Freer Heirs of Alexandria series being the latest series I have paid for in eBook, Electronic Advanced Reader Copy and the paper version. Yes I am strange).

    However, I have been less willing to purchase books in the traditional paper version unless I have read at least one of an authors works in eBook format.

    But the market is changing in other ways too. Local publishing houses don’t care about the little stores. One anecdote Tim told us was that he had ordered from the local publisher a particular media tie-in book. When it failed to arrive, Tim called and found out the books were re-routed to a large retail chain. However, the books where on back order and Tim was still required to purchase the books, even though the sales had disappeared (why wait when you can go to K-Mart?).

    Online sellers are not helping either. When Book Depository can ship a book free to Australia from the UK, and at a steep discount to the local price, even booksellers would have to question why they should source the book locally when they can pull out a credit card and order it from the UK.

    And the local price is high. One anecdote Tim told me about local and imported books from the USA. I have decided not to write about it as it may bring distributor pressure, and the last thing I want to do is cause more grief for Tim, despite the fact parallel importing is totally legal.

    However, Dave Freer has told me that he finds Australian books more expensive than South African books, and JD over Bookbee.com has an article on Australian publishers ignoring eBooks.

    In addition, despite my opinion and the prevailing political belief that the economy has recovered, sales of books have dropped considerably. Tim has reduced staff and working hours in order to survive, and even he fears that his actions may not be enough. Other specialist book stores around Sydney have closed in the last couple of years, and large chains like Barnes and Noble are suffering in the US (the company recently announced it was going on the market).

    Between the instant gratification of buying eBooks, overseas companies being able to sell books cheaper than in Australia, bone-headed Australian publishers and the economy, are we all forming an axis of evil against local book retail? I am a fan of Infinitas and have been a long term buyer there. However, I may be also part of the forces trying to kill it. And that, I find, is disturbing.

    Image credit: Amazon

    submit to reddit


    You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

    1. DrFriendless
      Posted 09/08/2010 at 12:26 pm | Permalink | Reply

      Just down the road from where I work is a no-name discount bookseller who’s selling classics, e.g. Jane Austen, for $6.95. That’s about as cheap as books get in Australia. I can buy exactly the same book on-line for $4, with free shipping. My son wanted “High Fidelity” which was $29 at Angus & Robertson – I bought it on-line for $10.50. I’d be insane to buy at a real book shop. I love books, but book shops are dead.

    2. Posted 09/08/2010 at 4:09 pm | Permalink | Reply

      Tim from Infinitas just sent an email out saying he is putting the business up for sale.

      This is a blow to me, since I have been going to Infinitas since the mid 1990’s.

      However, Tim has shown that the forces against him and others like him are maybe too much to bare.

    3. Ben
      Posted 09/08/2010 at 4:59 pm | Permalink | Reply

      I was a loyal customer of both my local store and Galaxy books. I rarely shop at either any more, and the factor in this wasn’t eBooks but The Book Depository. My parochialism could only last so long againsy heavily discounted books shipped for free. Everyone I know who is a book lover buys their products there.
      I was really disappointed when the government ignored the productivity comissions recommendations, bowed to lobby pressure from the local industry and rejected allowing parallel imports. The local music industry didn’t collapse – why would the bookk industry?

    4. Posted 10/08/2010 at 12:39 am | Permalink | Reply

      Dave might have a heart attack if he came to Adelaide.

      A crappy Borders that is the most expensive bookshop on the planet.

      An ok Dymocks.

      An absolutely pathetic shell Angus and Robertson.

      And no SF shop left of course, thanks to the three former….

    5. Posted 10/08/2010 at 12:45 am | Permalink | Reply

      And Ben, you are right.

      If money is all that matters to them, that is keeping prices high on mostly foreign product – why shouldn’t we just buy the foreign product directly and save lots of money? Certainly the economically rational, capitalist and conservative thing to do.

      There’s certainly no chance I buy any new dead tree books in Australia ever again thanks to attitudes like that.

    6. Ben
      Posted 10/08/2010 at 2:59 pm | Permalink | Reply

      Hey Blue Tyson – I recognise your handle – I’m Eventine over at sffworld. I had a sook about this in a thread there too :-)


    7. Posted 10/08/2010 at 3:06 pm | Permalink | Reply

      Hi Ben. It just amuses me now.

      No ebooks for here, because we don’t want to…

      No letting small shops survive and sell our books because we don’t want to…

      No allowing easier importing because we don’t want to…

      So we know what our answer would be when they complain no-one is buying their stuff. :)

    8. Kevin H
      Posted 11/08/2010 at 6:27 pm | Permalink | Reply

      Darryl, people don’t buy eBooks for instant gratification, they buy eBooks because it is convenient to do so, they weigh nothing and are considerably cheaper than printed books.

      • Posted 12/08/2010 at 4:59 pm | Permalink | Reply

        Then why did I pay US$15 for an eArc of “Cryoburn”, and then will buy the hardcover (A$50 proberbly) ….instant gratification baby!

    9. Posted 11/08/2010 at 10:16 pm | Permalink | Reply

      C’mon, instant gratification counts.

      Ooh, shiny new book… gotta minute… click! download… READING

      I absolutely love being able to buy books almost immediately online. Before that, the closest I got to instant gratification was a 3-hour drive each way to the bookshops in Adelaide.

      (In the ongoing saga Reconnecting With Blue Tyson, I’m also Clytie on MobileRead. ;) )

    10. Bernice
      Posted 12/08/2010 at 4:32 pm | Permalink | Reply

      Have to offer a correction here – its often reported that Book Depository heavily discounts off the UK retail price. As far as I can establish, in most cases, its around 10-12% at the most. Discounts are higher on lead titles, but Book Depository would be negotiating high discount from publishers on those plus willing to use them as loss leaders, they’re not doing anything particularly different from Oz based chains.

      What is different is the wholesaling arrangements that UK retailers, high street or online, can access whilst their Aust equivalents are largely forced to use distribution models that are both wildly inefficient and effectively tariff protected via PIRs. The wholesale price that a UK bookseller may pay for a book (and this is almost always true of academic titles) is lower than the Australian distributor will pay the originating publisher in the UK for the same book. Then shipping, fees, warehousing and re-selling the book has to be added – bingo! – much much higher wholesale prices in the Aust market.

      Being a damned long way from anywhere else has helped to keep online resellers at bay – until Book Depository’s model came along – but they are not heavily discounting. They are selling out of a market that has lower book prices because of stronger competitive pressures and more efficient distribution models. And as for the general 10% or so discount – they dont have shopfronts, making their overheads much lower than a bricks and mortar bookseller.

      If Aust distributors and the Aust booksellers forced to depend upon them want to survive they need to adopt the use of POD instead of demanding the retention of tariffs – inefficiency will kill Aust distribution and bookselling, not the Book Depository.

      • Posted 12/08/2010 at 4:57 pm | Permalink | Reply

        Australian distributers are owned by Australian publishers. There is a strong business model to be ineficiant here.

        In the US, this is not the case, and you can parraelle import a book here and still be cheaper than the aussie distributer, including air postage GST on the final sale.

        Book Depository has the advatage that Royal Mail is better by far than the US Mail, and that Australia Post is up there as well. Still, when I can by an Aussie author’s book for less than $9 with free postage, something is rotten in Denmark…..

    11. Posted 12/08/2010 at 7:28 pm | Permalink | Reply

      Hopefully in Denmark they can use The Book Depository too. :)

    12. Rachel
      Posted 13/08/2010 at 4:44 pm | Permalink | Reply

      Australian distributors may be owned by Australian Publisher (or their UK parent), but distribution on international titles is their main business, simply because the local publishing business is not big enough.
      Bernice is right, Australian distributors are buying at the same or slightly better price as UK wholesalers. Shipping is a major cost and of course warehousing, and then offering Sale or Return terms to Australian retailers.
      Additionally part of the argument of maintaining copyright in our own territory is that Australian authors’ incomes remian protected. Selling rights is a big part of an authors income, and if you can’t sell rights in your own country, where do you start?

    Leave a Comment


  • Get our 'Best of the Week' newsletter on Fridays

    Just the most important stories, one email a week.

    Email address:

    Follow us on social media

    Use your RSS reader to subscribe to our articles feed or to our comments feed.

  • Most Popular Content

  • Enterprise IT stories

    • Super funds close to dumping $250m IT revamp facepalm2

      If you have even a skin deep awareness of the structure of Australia’s superannuation industry, you’ll be aware that much of the underlying infrastructure used by many of the nation’s major funds is provided by a centralised group, Superpartners. One of the group’s main projects in recent years has been to dramatically update and modernise its IT platform — its version of a core banking platform overhaul. Unfortunately, the $250 million project has not precisely been going well.

    • Qld’s Grant joins analyst firm IBRS peter-grant

      This week it emerged that Peter Grant, the two-time former Queensland Whole of Government CIO (pictured), has joined well-regarded analyst firm Intelligent Business Research Services (IBRS). We’ve long had a high regard for IBRS, and so it’s fantastic to see such an experienced executive join its ranks.

    • Westpac dumps desk phones for Samsung Android mobiles samsung-galaxy-ace-3

      The era of troublesome desk phones tied to physical locations is gradually coming to an end in many workplaces, with mobile phones becoming increasingly popular as organisations’ main method of voice telecommunications. But some groups are more advanced than others when it comes to adoption of the trend. One of those is Westpac.

    • Ministers’ cloud approval lasted just a year reverse

      Remember how twelve months ago, the Federal Government released a new cloud computing security and privacy directive which required departments and agencies to explicitly acquire the approval of the Attorney-General and the relevant portfolio minister before government data containing private information could be stored in offshore facilities? Remember how the policy was strongly criticised by Microsoft, Government CIOs and Delimiter? Well, it looks like the policy is about to be reversed.

    • WA Govt can’t fund school IT upgrades oops key

      In news from The Department of Disturbing Facts, iTNews revealed late last week that Western Australia’s Department of Education has run out of money halfway through the deployment of new fundamental IT infrastructure to the state’s schools.

    • Turnbull outlines Govt ICT vision turnbull-5

      Communications Minister Malcolm Turnbull has published an extensive article arguing that the Federal Government needed to do a better job of connecting with Australians via digital channels and that public sector IT projects needn’t cost the huge amounts that some have in the past.

    • NZ Govt pushes hard into cloud zealand

      New Zealand’s national Government announced a whole of government contract this morning for what it terms ‘Office Productivity as a Service’ services. This includes email and calendaring services, as well as file-sharing, mobility, instant messaging and collaboration services. The contract complements two existing contracts — Desktop as a Service and Enterprise Content Management as a Service.

    • CommBank reveals Harte’s replacement whiteing

      The Commonwealth Bank of Australia has promoted an internal executive who joined the bank in September after a lengthy career at petroleum giant VP and IT services group Accenture to replace its outgoing chief information officer Michael Harte, who announced in early May that he would leave the bank.

    • Jeff Smith quits Suncorp for IBM jeffsmith4

      Second-tier Australian bank and financial services group Suncorp today announced that its long-serving top technology executive Jeff Smith would leave to take up a senior role with IBM in the United States, in an announcement which marks the end of an era for the nation’s banking IT sector.

    • Small business missing the mobile, social, cloud revolution iphone-stock

      Most companies that live and breathe the online revolution are not tech startups, but smart smaller firms that use online tools to run their core business better: to cut costs, reach customers and suppliers, innovate and get more control. Many others, however, are falling behind, according to a new Grattan Institute discussion paper.

  • Blog, Enterprise IT - Jul 5, 2014 13:53 - 0 Comments

    Super funds close to dumping $250m IT revamp

    More In Enterprise IT

    Blog, Telecommunications - Jul 5, 2014 12:12 - 0 Comments

    What should the ACCC’s role be in guiding infrastructure spending?

    More In Telecommunications

    Analysis, Industry, Internet - Jun 23, 2014 10:33 - 0 Comments

    ‘Google Schmoogle’ – how Yellow Pages got it so wrong

    More In Industry

    Blog, Digital Rights - Jun 30, 2014 22:24 - 0 Comments

    Will Netflix launch in Australia, or not?

    More In Digital Rights