The Whirlpool forums of third-tier internet service provider TSN exploded with complaints over the weekend, with some users alleging that the ISP was recommending its customers churn to another provider as a result of a supplier dispute.
Delimiter has been unable to contact a representative of the ISP this morning for comment, but several Whirlpool users claimed that the company’s automated voice answering service over the weekend contained a recording advising them to choose another ISP.
“Due to a dispute with our current supplier which we have been unable to resolve, we are experiencing supply interruptions in all states, except NSW,” said a recording posted by a user which they claimed had been taken from the ISP’s voice answering service.
“We are working to resolve these differences, however unfortunately we are unsure how long it will take to reach a resolution. So that customers will not be inconvenienced, we are releasing customers from contracts, which will enable you to churn to another provider.”
“Once the churn is completed, all pre-paid money will be refunded. We apologise for the inconvenience as we try to rectify this matter, but at the present time we recommend a churn to another provider.”
The message was not present on TSN’s voice answering service this morning, and TSN representatives have not responded to the Whirlpool thread. Delimiter has not been able to verify that the audio message is genuine.
Some commenters on the thread pointed to a claimed relationship with WCG (owned by M2) as a potential cause of the problem. A spokesperson for M2 has not yet commented on the matter.
Image credit: Jesper Noer, royalty free
Yes they did I heard the message my self and listened to it several times. The message was genuine and a copy of the actual message can be heard here
http://www.zshare.net/audio/74767455c5f6603a/
Good to hear it Joe — although perhaps not so good for TSN. What business would recommend its customers switch to another provider? Sounds pretty drastic.
TW is probably pointing at their bill and clearing their throat loudly.
Heh no doubt someone is :)
According to this article by Ry Crozier at iTnews, the customers will be churned to Comcen:
http://www.itnews.com.au/News/171889,tsn-internet-churns-customers-to-comcen.aspx
Requiring photo ID is stupid, if I didn’t need it to signup I shouldn’t need it to change anything.
It’s not real security as Net Registry have nothing to compare it to. Which means pretty much whatever photo is provided will be accepted.
They require photo ID these days for churning? Is that what you’re talking about?
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